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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the stunning appearance, vibrant colors, and robust construction of the artwork. The customer service is frequently described as outstanding, with many people appreciating the helpful, responsive, and professional support received. However, some customers reported issues with delivery services, including delayed arrivals, missing items, or products arriving damaged. A few people also expressed dissatisfaction with the quality of certain products, noting discrepancies between the advertised images and the received items, or poor print quality.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the exceptional quality... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and secure... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and top-notch... See more

Order

Consumers find order experiences to be ambiguous. While some customers praise the quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Delighted....not only does my glass art look superb and a focal point of my kitchen but the back up support has been amazing. The team at artdesigna assisted me with a particular delivery s... See more

Company replied

Rated 5 out of 5 stars

The picture arrived in perfect condition & was everything I expected it to be. I was surprised that this item shipped from overseas. I may have missed it, but it would be nice to know this upfront.... See more

Rated 5 out of 5 stars

Absolutely love the artwork we bought for our kitchen. It looks awesome, great quality and as described. In the order confirmation email it mentions it could take up to 2 weeks for delivery, ours arri... See more

Rated 5 out of 5 stars

I don’t write reviews often but just need to give these guys 5 stars. I’ve been purchasing from this company for the last 2 years from their clocks, metal art, glass art, and more recently their custo... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great hanging sculpture!

November 4, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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Rated 5 out of 5 stars

Just received my wall art and very…very happy

Just received my wall art and very happy with it,great quality and well packaged,infact took from front door delivery to wall in 10 mins easy,I would recommend oh and fast delivery to.

October 19, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Three-panel custom photo on glass produced perfectly

We ordered a large size three-panel display of a custom photo that was very important to my family, a photo of a bridge designed by my wife's grandfather. The staff at Artdesigna answered our questions in advance and quickly produced and shipped the panels that perfectly represented our photo. It was easy to mount on the wall and will now be part of our home decor for many, many years!

October 12, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Wonderful artwork from a great company.

I have recently retired from the fire service and wanted to buy my forever home, I found it in the rural leicestershire countryside. I initially planned to purchase canvas art but after seeing the glass wall art I thought I’d buy one piece to check out the quality. When the first piece arrived I was blown away, so decided to bite the bullet spending £4K to fill my new home with glass wall art in every room.

The artwork was delivered in less than a week totally undamaged. It was incredibly well packaged and protected.

My only issue was a strange background on one of the pieces that didn’t exactly resemble the online image, I contacted the customer service department who sent out a replacement immediately.

I really cannot recommend this company and the wonderful artwork more highly.

I’m not easily pleased but this artwork has gone far beyond my expectations.

Many, many thanks.

October 3, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Breathtaking!

We recently purchased the Myth of the Sky Glass Wall Art, and it's nothing short of breathtaking! My wife and I spent a significant amount of time searching for the perfect piece of art in various galleries and stores. We came across some options that were four times the price, but they didn't hold a candle to this piece of art!!! We'll definitely be shopping with ArtDesigna again in the future!

September 16, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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Rated 5 out of 5 stars

I love that state

I had the best experience getting my custom artwork done. I had a vision and Carolina help me to achieve it. It’s exactly what I was looking for, she drafted several designs until she came up with the perfect one. I’m so happy with the finished product. I have order several art pieces and will definitely use them again.

Sara D

September 11, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Well bought 3 designs

Well bought 3 designs, love every single one of them, quick fast service , literally delivers nearly instantly, everyone comments how different they are, beautiful colours, wrapped & packaged carefully too.

September 1, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Absolutely luv this piece of glass art…

Absolutely luv this piece of glass art fabulous colour I will definitely be buying again great communication from the seller 10/10

August 28, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Great products and service

We've bought a couple of pictures from here now and love them. We did have an issue with damage on one but the customer support sorted it very quickly. We'll definitely be back for more!

August 17, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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Rated 1 out of 5 stars

Zero Rating

if there was a way to give zero rating, I would do that. This beautiful art comes highly recommended from our family who have bought two pieces and gifted three to others. Once we have shared what we are dealing with, they no longer ever plan to recommend or gift from artdesigna. I am beyond surprised on the response from this company for a $700 piece art. This comes in three panels. Two panels arrived in one shipment and third arrived on a later date. Could very well be that the third piece is a mismatch for that reason. The colors from the three pieces are supposed to flow seamlessly like they are connected. The third panel has colors that don't line with the colors flowing from second panel - we bought the Colorized - Trio. After repeatedly asking the customer service that the colors flow and connect from first to second panel perfectly, but not to the third panel, they keep insisting it is not installed correctly. Have repeatedly asked them a simple question, if it is an installation issue, are the three pieces if laid straight on the floor next to each other supposed to have colors that flow from one to another in a "connected" manner and not disjointed manner. They have not answered the question yet. We asked if we could return the painting, and obviously they said yes at your dime and insurance. Artdesigna now knows the cost of shipping back is so expensive that the customers will likely back out of it. They say this is a return due to our own will and not because they agree there is an issue with the painting. Worse of all, after repeatedly requesting that we get on a zoom call, so I can show them the issue, their response "we don't have that option". Asked for an escalation channel within the company, yet to hear back. Didn't get an escalation path the first time around. Customer Service doesn't even think they need to answer some of the questions. Their response, we have never encountered this before. If they haven't doesn't mean the issue doesn't exist and there is always a first time to a type of issue. Beyond surprised with how customer service for expensive piece of art works. What I thought would be a wonderful experience and Artdesigna may earn more business from us and other family and friends has been beyond disappointing.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service kept informed every…

Excellent service kept informed every step of the process. Product arrived well packaged earlier than expected and was exactly as visualised very nice very happy highly recommended

August 11, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Amazing customer service!

I was so heartbroken when i received my art and it was damaged beyond repair during the shipping process. All of the staff that helped me from Artdesigna were amazing and very prompt and so courteous. They replaced my order quickly. And the replacement was stunning and so unique. I would recommend this company to anyone. You won't be disappointed!

July 7, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Well our picture arrived undamaged and…

Well our picture arrived undamaged and delivery was super quick .
It's definitely a wow factor.
Would highly recommend this company and will be purchasing another 1 soon with our 10% voucher received.
You will not be disappointed. 🙂

July 21, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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Rated 5 out of 5 stars

I am happy because you guys delivered…

I am happy because you guys delivered good product I like it number nine for this site thank you again.

June 12, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 1 out of 5 stars

Crappy artwork/ shipping protection …

The shipping took a lot longer than 5 days, I contacted customer service, they could of cared less. The backing/ white came in with scratches, if you want to waste a couple of hundred dollars on crappy artwork, be my guest. You have been warned

July 6, 2023
Unprompted review
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Reply from artdesigna.com

Dear Bert,

Thank you for taking the time to provide your feedback.

We understand your concerns regarding the delivery time and the damage issue. As stated on our website, our standard processing time for printing is 1-3 business days, and the estimated delivery time is 3-5 business days. Based on this information, it appears that your order was delivered within the expected timeframe.

We apologize if there was any confusion or miscommunication regarding the damage issue. We made several attempts to reach out to you via email and phone to address the issue and offer a resolution. However, it seems that we did not receive a response from you. We genuinely value your satisfaction as a customer, and we are committed to resolving any issues you may have encountered.

If you could please respond to our email or provide us with a convenient time to discuss the matter further, we would be more than happy to arrange for a replacement or initiate a full refund, whichever option is most suitable for you.

We apologize for any inconvenience caused and appreciate your patience and understanding. We remain dedicated to providing you with excellent customer service and ensuring your satisfaction.

We look forward to your prompt response.

All the best,
ArtDesigna

Rated 5 out of 5 stars

Great product quality and price

Great product quality and price. It took a little long to received as shipped from Turkey but was very happy when it arrived. Had been searching some
Time and was the best price I found for this quality.

June 28, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

A Large Colourful Glass art…

Bought a large Colourful Glass art piece.
Arrived well packed, quickly from Istanbul. With easy to hang fittings and good instructions.
We are both thrilled with our purchase.

June 16, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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Rated 3 out of 5 stars

Issues with product, fixed, but took a lot of work to be corrected

Had an issue with my product and it unfortunately took quite a bit to have it addressed properly. They did end up fixing and making it right, but it took multiple emails.

June 10, 2023
Unprompted review
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Reply from artdesigna.com

Dear Hunter,

We are happy to resolve the issue and sorry to take it a small period of time.

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

Great support

Great support, artwork turned out great!

May 24, 2023
Unprompted review
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Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

Rated 5 out of 5 stars

I purchased one Glass wall Art... then had to get more...

I purchased one Glass wall Art a couple of weeks ago and was slightly concerned as it came from Turkey, and was 20% cheaper than a well known competitor. The Glass Art arrived within 5 days, in perfect condition (via DHL) and is simply superb (School of fish).
I decided to order two more (Painter Octo and Spices and vegetables) placed an order on a Friday afternoon and both arrived four days later. Both in perfect condition. The finish is amazing and the hanging brackets excellent. Almost daily communication from both Artdesigna and DHL made the purchase painless.

Most important, the quality of the Glass Art is nothing short of perfection. I just need a couple more.......

May 12, 2023
Unprompted review
artdesigna.com logo

Reply from artdesigna.com

Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.

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