The print they sent me was blurry, had grammatical errors. Words like "rainbow" misspelled. Their page says request a refund within 6 hours of the order I requested one immediately after the receipt w... See more
ARTF.LY
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See what reviewers are saying
For people coming here for Artfily Reviews. We are NOT associated with Artf.ly. As we share a similar name, we are truly upset to hear so many people come to us thinking these reviews are related to o... See more
A short story of frustration and redemption. Recently, I needed to use a discount coupon from a partner of Artf.ly. I simply could NOT get the order section to accept the coupon as valid. After a coup... See more
Do not use this company ever!! Poor customer service poor product and the t&cs from wowcher about this company is definitely not true. Ruined the gifts ordered for Christmas as arrived 1.5 month... See more
Company replied
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Order confusion
After chasing up my Order, the company notified my that they hadn't received my print due to an error on my part. They were very helpful responded immediately to e mails and placed my order on priority aswell, even though it wasn't their fault,I am very impressed with the service here and look forward to receiving my order. Many thanks.
January 29, 2018
Unprompted review
Reply from ARTF.LY
Hello Sandra,
Thanks for the review - it means a lot!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
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🌟🌟🌟🌟🌟
I order 3 diffrent pictures from artf.ly.
of mycket 3 kids. Fast reply on questions on email. And Great service😁
Naima is a star🌟👍
January 15, 2018
Unprompted review
Reply from ARTF.LY
Hello Anita,
Thanks for the review - we hope that you like the pictures of your children!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Great people worked at customer …
Great people worked at customer service. They helped me al lot :)
December 16, 2017
Unprompted review
Reply from ARTF.LY
Hello Eva-kari, thanks for the review!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
This company has a large selection of …
This company has a large selection of artwork. The customer service, is exceptional as well! Thank you Naima!
December 15, 2017
Unprompted review
Reply from ARTF.LY
Hello Justin,
Thanks for the review - it means a lot!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Great value for money
Great value for money! Speedy delivery, and personal attention to various queries. Quick replies guaranteed. I was able to able to converse directly with customer support, who helped with editing of Photo.
November 15, 2017
Unprompted review
Reply from ARTF.LY
Hello Nathanial,
Thank you for the review - we are glad that you're happy with our service.
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
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Cheap looking, awful quality
Products are cheap looking even when upgrading. Customer service is a painful experience. Stay away, not even worth the voucher money.
November 15, 2017
Unprompted review
Reply from ARTF.LY
Hello Jo,
I'm really sorry that you aren't happy with our service. We'd be more than happy to look into this for you, if you could please contact us at noreply@artf.ly with your order number, I will look into turning your negative experience into a positive one.
Kind regards,
Team Artf.ly
Perfect
Quick response from their customer support. Nice and helpful.
October 27, 2017
Unprompted review
Reply from ARTF.LY
Hello Sara,
Thank you for the review - we are glad that you're happy with our customer service team!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Terrible service
Terrible service, Still waiting for prints 1 month on. Company has contacted me but still no delivery....joke
October 26, 2017
Unprompted review
Great service
Great service! My printing arrived with a broken frame and a new one was sent immediately and arrived in percent condition. Thank you!
October 26, 2017
Unprompted review
Reply from ARTF.LY
Hello Emma,
Thank you for the review - we're sorry that it arrived broken in the first time but glad that we were able to resolve!
Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a lovely day.
Kind regards,
Team Artf.ly
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the woman behind the company was very …
the woman behind the company was very helpful and I just handled my order even though I was a little bit messy
I would recommend looking at what the company could offer you
October 25, 2017
Unprompted review
Reply from ARTF.LY
Hello Redi,
Thank you for the review - we are happy that we were able to assist! Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Awful from start to finish
Awful from start to finish. Quality is ridiculous!
October 21, 2017
Unprompted review
Reply from ARTF.LY
Hello Clare,
I'm sorry to hear that you aren't happy with our service. I'd love to find a resolution for you - if you could please email me at noreply@artf.ly and explain a little further about your order, I will be more than happy to look into that for you.
Have a lovely day.
Kind regards,
Team Artf.ly
Pretty Good
Website is a little difficult to use if I'm honest but I got there in the end. I bought the collage Group On deal and it was certainly worth the money. I would suggest reducing the size of the individual frames for each of the little photos which can be done in the settings. Well packaged and prompt delivery.
October 20, 2017
Unprompted review
Reply from ARTF.LY
Hello Mr Buckley,
,
Thank you for the review - your feedback helps us improve our service, so thanks for sharing! We are glad that you were happy with the product and the prompt delivery. :-)
Should you wish to receive a 60% discount on our website, you are welcome to use code souotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Didn’t think heart canvas worth the …
Didn’t think heart canvas worth the money couldn’t see photos and frame cheap
Not worth the money
October 20, 2017
Unprompted review
Reply from ARTF.LY
Hello Jacqueline,
I'm sorry that you aren't happy with the product that you received. If many photos were uploaded into the print, they can appear smaller and less visible - we typically recommend around 15 photos. I'd love to turn your experience with us around - if you'd like to contact me at noreply@artf.ly with your order number, I will happily look into that for you.
Have a lovely day.
Kind regards,
Team Artf.ly
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Changed my mind on what i wanted in the …
Changed my mind on what i wanted in the collage and size of the pictures. Customer services were quick to help and updated my print in no time. Could not recommend them enough.
October 18, 2017
Unprompted review
Reply from ARTF.LY
Hello Anthony,
Thank you for the review - we are happy that we were able to assist! Should you wish to receive a 60% discount on our website, you are welcome to use code soduotpart at checkout. You may use this code on all products excluding sale items.
If there is anything else that we can help you with, please do not hesitate. Have a fantastic day!
Kind regards,
Team Artf.ly
Even thought I had an issue with the …
Even thought I had an issue with the print, the customer service was good and quick. My issue was resolved very quickly and I will get my print remade for me.
October 11, 2017
Unprompted review
Reply from ARTF.LY
Hello Jana,
Thanks for the review - we're really happy that you are satisfied with our customer serivce. If you wish to receive a 60% discount voucher on our website, you may use code soduotpart at checkout. You may use this on all products excluding sale items, should you wish.
Hope you have a lovely day!
Kind regards,
Team Artf.ly
Fantastic customer service
Although there was a problem in receiving my order, I have rated 5 stars as the communication and resolving the late delivery was spot on. I am pleasantly surprised, and can see that Artf.ly go above and beyond to keep their customers happy. Extremely satisfied and have already recommended this company. Will use again in the near future. Artf.ly? Other companies could learn from yourselves, your customer service is second to none. A+++++
October 11, 2017
Unprompted review
Reply from ARTF.LY
Hello Bex,
Thanks for the review - we're really happy that we were able to resolve the issues, thank you for being understanding with us. :-)
If you wish to receive a 60% discount voucher on our website, you may use code soduotpart at checkout. You may use this on all products excluding sale items, should you wish.
Have a great day!
Kind regards,
Team Artf.ly
Professional and prompt transaction
After some issues with delivery, the staff, Naima, was fantastic. Kept up communication and updates and offered to replace item missing. Great service by this company
Print quality is great! Would happily purchase from them again, Thanks Naima, you're a STAR!
September 28, 2017
Unprompted review
Reply from ARTF.LY
Hello Kimmi,
Thanks for the review - we're really happy to hear that the issues with the delivery were resolved! If you wish to receive a 60% discount voucher on our website, you may use code soduotpart at checkout. You may use this on all products excluding sale items, should you wish. :-)
We hope you have a lovely day!
Kind regards,
Team Artf.ly
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Fixing an issue well
After some issues with delivery if a purchase, the staff, Naima, was fantastic. Kept up communication and updates and offered to replace item missing. Great service by this company
September 28, 2017
Unprompted review
Reply from ARTF.LY
Hello Cathy,
Thanks for the review! If you wish to receive a 60% discount voucher on our website, you may use code soduotpart at checkout. You may use this on all products excluding sale items, should you wish.
Hope you have a lovely day!
Kind regards,
Team Artf.ly
Fantastic customer support …
I have received fantastic customer support for orders not received in NZ, all emails have been answered promptly and have been very helpful in dealing with the problem. It is unfortunate that tracking information once an order has left the UK for destination country is not available.
Am looking forward to the replacement order arriving in the next few weeks.
August 25, 2017
Unprompted review
Reply from ARTF.LY
Hello Jill,
Thank you for leaving this review, we really do appreciate it.
Our customer service tries their very best to help and it looks like we have succeeded. Please let us know once your order has safely arrived. Have a lovely day.
Kayleigh
I emailed twice and got no reply.
I emailed twice and got no reply.
Photos were very poor quality and much smaller than proof.
This and cheap canvas.
Not impressed at all.
Disappointed to be honest.
August 25, 2017
Unprompted review
Reply from ARTF.LY
Good morning Samantha,
Thank you for reviewing us.
I am sorry to hear that you are not happy with the product you have received. Please, can you contact us and a member of our staff will be happy to look into any problems you have occurred? Please email us at 'support@artf.ly' with the subject line 'Trustpilot review'. We look forward to hearing from you.
Kayleigh
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