The print they sent me was blurry, had grammatical errors. Words like "rainbow" misspelled. Their page says request a refund within 6 hours of the order I requested one immediately after the receipt w... See more
ARTF.LY
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See what reviewers are saying
For people coming here for Artfily Reviews. We are NOT associated with Artf.ly. As we share a similar name, we are truly upset to hear so many people come to us thinking these reviews are related to o... See more
A short story of frustration and redemption. Recently, I needed to use a discount coupon from a partner of Artf.ly. I simply could NOT get the order section to accept the coupon as valid. After a coup... See more
Do not use this company ever!! Poor customer service poor product and the t&cs from wowcher about this company is definitely not true. Ruined the gifts ordered for Christmas as arrived 1.5 month... See more
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People also looked at
Poor quality item
August 25, 2017
Unprompted review
Reply from ARTF.LY
Good morning,
Thank you for the review.
I am sorry to hear you are not happy with the item you have purchased.
Please, can you email us at 'support@artf.ly' and we will look into this for you and hopefully fix the problem?
Kayleigh
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Happy customer.
I had a problem with my original print. Customer service were excellent. They dealt with any issues quickly. I will be receiving a new print and Naima couldn't have been more helpful.
August 25, 2017
Unprompted review
Reply from ARTF.LY
Good morning Melanie,
Thank you for leaving us a review, we appreciate it!
I am sorry to hear that you are not happy with your print. If you would like to email us at ' support@artf.ly ' a member of our team will happily help resolve the problem.
Kayleigh
Overpriced and poor quality
Overpriced and poor quality, wouldn't use them again.
August 25, 2017
Unprompted review
Reply from ARTF.LY
Hello Lisa,
I'm sorry that you find our products overpriced and poor quality. I have just looked into this, and I can see that you spent £6 on your order.
If you'd like to return your product and receive a refund, please don't hesitate in getting in touch with us at support@artf.ly and we will assist.
Have a lovely day.
Kayleigh
Scandi Pear and apple canvas
The products I've purchased had been very accurate and spot on with the description. Never had issues with delivery dates and items were secured and well packed/wrapped.
100% recommended!
August 25, 2017
Unprompted review
Reply from ARTF.LY
Good morning,
Thank you for this review. We really appreciate you taking the time to complete it. We are happy to hear you like your product. We have a reward ready for you, please contact us at 'Support@artf.ly' with the subject line 'Trustpilot review'.
Kayleigh
Inferior quality and customer service …
Inferior quality and customer service didn't offer a solution
August 25, 2017
Unprompted review
Reply from ARTF.LY
Hello Claire,
I'm sorry to hear that you are not happy with the product you have received. If you would like to email in at 'support@artf.ly', a member of our team will happily help with any problems.
Kayleigh
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Fantastic service
Fantastic service! I would recommend to a friend!!
Good quality so also fast at replying when your suck
August 7, 2017
Unprompted review
Reply from ARTF.LY
Hello Danielle,
Thank you for reviewing us, we really appreciate it! Please, can you email us at 'support@artf.ly' with the subject line 'Trustpilot Review? We have a gift with your name on it.
Kayleigh
Reply from ARTF.LY
Hello James,
Thank you for taking the time to review us - we really appreciate it!
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
Very friendly staff and good quality …
Very friendly staff and good quality products! I had made an error when typing my delivery address and the team called me as soon as they had noticed my mistake. My canvas has now arrived safety and in great condition
July 26, 2017
Unprompted review
Reply from ARTF.LY
Hello Sivan,
Thank you for taking the time to review us - we really appreciate it!
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
Fabulous customer service
Fabulous customer service. Nothing too much trouble and a quick response.
Really pleased with product and would highly recommend.
July 25, 2017
Unprompted review
Reply from ARTF.LY
Hello Jo,
Thank you for taking the time to review us - we really appreciate it!
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
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Fantastic Company
Fantastic Company, I had a problem with my Groupon code. Within hours they helped me resolved it. No problem what so ever. Fantastic ideas and prints as well!
July 18, 2017
Unprompted review
Reply from ARTF.LY
Hello Lewis,
Thank you for taking the time to review us - we really appreciate it!
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
I've never seen anything like this …
I've never seen anything like this before - totally original art and made a great gift, took a little while to get here but worth the wait
July 3, 2017
Unprompted review
Reply from ARTF.LY
Hello Simon,
Thank you for taking the time to review us - we really appreciate it!
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
The website was simple and easy.
The website was simple and easy.
I ordered a collage and I am so excited to receive this. The website was simple and easy to use with no problems I got to design my own shape the image come in and what images I would like. Thank you for an amazing product. It was fun to have a play around with all the different options available.
June 28, 2017
Unprompted review
Reply from ARTF.LY
Hello Kayleigh,
Thank you for taking the time to review us - we really appreciate it! :-)
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
Great artwork and speedy delivery!!
June 28, 2017
Unprompted review
Reply from ARTF.LY
Hello there,
Thank you for taking the time to review us - we really appreciate it! We are happy to hear that you had a pleasant experience with us.
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
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I love my New York print!
I love my New York print!! It's exactly what I wanted, such good quality, thank you!
June 27, 2017
Unprompted review
Reply from ARTF.LY
Hello Libby,
Thank you for taking the time to review us - we really appreciate it! :-)
If there is anything else that we can help you with in the meantime, please do not hesitate. Artf.ly are always happy to help. :-)
Have a great day.
Rae
very good not a problem at all very …
very good not a problem at all very pleased
June 27, 2017
Unprompted review
Reply from ARTF.LY
Hello there,
Thank you for taking the time to review us - we really appreciate it! If you'd like to receive a thank you voucher code, please do not hesitate in contacting us at noreply@artf.ly - we'd love to thank you!
Have a great evening.
Rae
Amazing customer service
After receiving my order, which was damaged whilst in transit, I emailed Artf.ly and within hours I was advised that a new order had been placed. I was in regular contact with an amazing service rep and received my item after 14 days. The 2 prints I ordered are stunning and wouldn't hesitate to recommend this company to everyone. Thanks again
June 23, 2017
Unprompted review
Reply from ARTF.LY
Hello Sue,
Thank you for taking the time to review us - we really appreciate it! If you'd like to receive a thank you voucher code, please do not hesitate in contacting us at noreply@artf.ly - we'd love to thank you!
Have a great evening.
Rae
Impressed with CS after courier lost my parcel
I ordered a couple of prints at the end of February which sadly got lost on route to me. The CS team got the new one's remade and out to me very quickly.
March 9, 2017
Unprompted review
Reply from ARTF.LY
Hello Sebastian,
Thank you for taking the time to review us - we really appreciate this. We'd love to turn your four-star experience into a five star one - if you'd like to email me at noreply@artf.ly with your full name and previous order number, I will happily look into helping you out. Looking forward to hearing back from you! Have a great day. Rae
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Excellent and friendly costumer service
I ordered 6 photo blocks from Artf.ly on the 7th December 2016 via wowcher. I didn't receive this order but the wonderful, friendly staff at Artf.ly offered me a refund or to send me new photo blocks. I chose to have new photo blocks sent out and I'm so glad I did as they are fantastic. Although I didn't receive my items before Christmas and had to wait over for over two months, they have been worth it.
The staff were fantastic and responded to all my emails.
Thank you
February 22, 2017
Unprompted review
Reply from ARTF.LY
Hello Paula,
Thank you for taking the time to review us - we really appreciate this. We'd love to turn your four-star experience into a five star one - if you'd like to email me at noreply@artf.ly with your full name and previous order number, I will happily look into helping you out. Looking forward to hearing back from you! Have a great day. Rae
Very helpful😊
Had a bit of trouble a first no fault of ARTF.LY and RAE COLLINS got me there in the end nothing was no trouble to him wish there was more like him on other companies 😄
February 21, 2017
Unprompted review
Reply from ARTF.LY
Hello John,
Thank you for taking the time to review us - we really appreciate it! If you'd like to receive a thank you voucher code, please do not hesitate in contacting us at noreply@artf.ly - we'd love to thank you!
Have a great evening.
Rae
Amazing!
Before Christmas, I ordered through this company although I accidentally messed it up without realising.
I wasn't sure why my parcel hadn't arrived by January as I paid for express delivery and got in contact with artf.ly through their website.
I got an email back very rapidly and they were able to help me and tell me what I'd done wrong.
Customer service were brilliant and I 100% recommend and will be using them in the future.
Thank you very much artf.ly! :)
February 21, 2017
Unprompted review
Reply from ARTF.LY
Hello Chloe,
Thank you for taking the time to review us - we really appreciate it! If you'd like to receive a thank you voucher code, please do not hesitate in contacting us at noreply@artf.ly - we'd love to thank you!
Have a great evening.
Rae
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