Arthur Reviews 

I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so helpful and quick at responding.

Scam
They using my name and address as guarantor under guarantee agreement send me invoice of £5000 for unknown person

Great Service as always from the Arthur Support Team

Arthur support especially Kathryn McSpadden is absolutely amazing, the time and dedication received all to ensure that 'We the end user understands and is able to navigate the system with success. Their aim matches ours -

I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system. But it has been almost three months and still no refund and very little engagement.

I recently had a tutorial with Kathryn McSpadden, and I have to say she consistently goes above and beyond to help. She is incredibly knowledgeable, patient, and always takes the time to explain everything clearly, no matter how many questions I have.

Her support has been invaluable, and nothing ever seems too much trouble. It's refreshing to receive such excellent customer service, and her willingness to help has made learning the system so much easier.

Thank you, Kathryn – your help is genuinely appreciated, and I look forward to continuing to work with you in the future. Highly recommended! Michael

I have had a tutorial with Nigel Asamoah he gave excellent service and resolved my query quickly. Pleasure talking to you Nigel thank you

Very good experience.

Very good experience and assistance. Nigel is very friendly. Thank you. However, I am still getting familiar with Arthur.

Customer service is really poor. Facing an issue doing credit checks and they are really unresponsive. This is a business-critical feature for us. Endless emails but no resolution. I feel that I need to source an alternative provider. I am hoping that this review gets their attention.

I have been trying to contact Arthur customer service for longer than I should need to and had zero response.
I am finding the support non existent after the initial buttering me up to sell the platform to me.
The platform hasn’t even updated its tenancy agreement types to be inline with the new renters reform bill.

Complicated platform and really not userfriendly
Only can raise ticket but no customer support

Even want to early terminate is not allow
Really waste money and really not recommend

Arthur is fundamentally flawed. As a new lettings agent it has made our first year of trading painstakingly difficult. The system itself is woeful, clunky, riddled with glitches and simply inadequate. The client onboarding is non-existent, and sadly the ongoing support is abysmal. When things go wrong (frustratingly often) it is simply impossible to get hold of anyone and their ticket-logging system takes days (sometimes weeks) to produce a response, which 80% of the time is inadequate and doesn’t make any effort to resolve the issue. My advice would be to avoid this business at all costs. It has cost our small business thousands in wasted time, energy and investment. Choosing Arthur is without doubt the worst decision we made in our businesses history!

I had a very disappointing experience with Artur Online.

First, they do not offer a complete package as advertised. Instead, they push you into using additional paid services like Xero, which feels like a form of forced bundling rather than a transparent, all-in-one solution.

On top of that, when I tried to cancel my plan, I received no support at all. I sent multiple emails and was simply ignored. To make matters worse, I am still trying to cancel my subscription and have not found any way to do so, as they simply do not reply.

Overall, the lack of transparency and poor customer service make this service very frustrating to deal with. I would not recommend Artur Online based on my experience.

Poor poor company take your money then drop you like a hot coal l really wish l did any business with this company

Had training today with Anthony Hollinshead for a new employee, and Anthony was very helpful and explained everything with patience and advised he would always be there if we needed extra help at any point.

We have been using Arthur since September and have been unable to use the system due to ongoing issues with the Xero integration. Since logging this issue with Arthur, we have received very little in the way of updates or communication, and they are unable to provide any timeline for when it will be resolved. As the Xero integration is essential to our workflow, this has prevented us from proceeding with the normal functionality of the system.

Customer support has been extremely disappointing. It is not possible to speak to anyone by phone, as calls are automatically forwarded to voicemail, and despite leaving messages, no one ever calls back. Support responses have been slow and unhelpful, with no urgency shown.

For a paid platform, this level of customer service is unacceptable. Overall, a very disappointing experience with support and communication.

Response received from customer service after a couple of chaser emails, but once attended to issue resolved quickly and efficiently by Nigel, who also helpfully submitted a screen shot so we would be able to address the issue ourselves should it arise again.

Easy to use & when I did have a problem, Nigel was on hand to get the issue sorted out extremely quickly.

I made an error of a form that I was required to sign urgently. I raised a ticket about the problem and received a rapid response from Nigel, who helped to sort the problem for me quickly so that I was able to sign the same day. It was a relief to receive excellent customer service.

We have rebranded our business and needed a new account set up - we have been using this system for many years under our previous trading business.

The team were very quick to set up our new account and the Direct Debit, however, have been absolutely useless since - no response or even account log in details. We have spent over £800 for a service we cannot use, not to mention paying for the Bailie Property service - which actually we are paying for 2 accounts each month. I have asked on several occasions for a response and for a full refund.

No surprise, no avail! Very poor service