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Artisan Deli Market Reviews 

1,449
•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely simple online ordering process and the impressively wide selection of customisable products available for various special occasions. Reviewers consistently highlight the exceptional product quality, beautiful presentation, and dependable shipping and delivery times that ensure thoughtful gifts arrive safely and precisely on schedule. However, some people mentioned experiencing frustrating delivery delays which occasionally resulted in spoiled or damaged perishable items during transit. A few consumers additionally noted difficulties with courier reliability, tracking updates, and communication challenges regarding late parcels arriving well after important family celebrations.

What people talk about most

Product

People report positive experiences with product, highlighting the impressive variety and freedom to choose... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive on time and... See more

Order

Customers consistently note positive experiences with order processes, highlighting the straightforward... See more

Quality

Reviewers mention positive feedback about quality, praising the delicious contents and lovely presentation.... See more

Service

Consumers find service to be exceptionally positive, describing it as brilliant, fast, and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,449)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Recipient was delighted

The recipient was delighted with the hamper, and I particularly appreciated the ability to tailor the contents to individual preferences. The only reason I haven't given five stars is the delivery was a day later than requested - but it was going to the north of Scotland and still arrived in time for Christmas so not a major issue.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas Hamper

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser known suppliers which increased the appeal of a custom built hamper. We encountered a problem when the hamper size we chose was not available but a phone call to Artisan Deli Market sorted this problem out after a friendly chat to the customer services contact. The hamper was ordered for the 19th of December and arrived as promised. This is how business should be done and we can thoroughly recommend this company to anyone who is tired of the 'standard' hamper offered by others

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service

Really excellent service, I’d left it late to order easily online, but they were super responsive by phone and guided me through what was still available and basically did the leg work for me. Thank you to the lady who took my order so patiently.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect! ⭐️⭐️⭐️⭐️⭐️

What a fab experience!

Communication was spot on throughout. I ordered about 4 weeks in advance, selected my own box and handpicked the contents from a great selection at good prices.

The hamper was delivered in perfect condition by DHL on my selected delivery date, and the recipients were thrilled with everything.

A fantastic hamper company, I’ll definitely use them again and would recommend in a heartbeat to anyone looking to create and send a custom food hamper.

⭐️⭐️⭐️⭐️⭐️

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Overall very impressed

I really liked that I could chose which products I wanted in the hamper.
I made a mistake with the delivery address, I emailed them and it was corrected immediately.
I think I got the hamper 2 days after ordering.
Really impressed with everything

December 8, 2025
Unprompted review

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