Artisan Deli Market Reviews 

1,449
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Items arrived on designated day but not until nearly 6.30pm. Having been in the delivery van all day they survived but not in the greatest condition. This is a delivery issue but the contents could ha... See more

Rated 5 out of 5 stars

Ordered a hamper as a retirement gift for my Sister. I created a personalised hamper, picking items I knew she would enjoy. The hamper arrived on time and she was delighted with it. Easy to order a... See more

Rated 5 out of 5 stars

Ordering was easy. I could make my own parcel from a list of many great quality products. My daughter enjoyed very much receiving this as a present. She could select the time for delivery and everythi... See more

Rated 5 out of 5 stars

Purchasing from Australia to family in the UK was a step into the "Leap of Faith" however, the delivery was spot on and the quality of our selections were received with a very lot of thank you's. De... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,449)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Variety, quality and something for everyone

Good selection of items and like the box option (vs wicker basket). Something for everyone - makes a great family Christmas gift. I did request a delivery on a specific date, but this wasn't taken into account and delivered earlier than I'd wanted, but as nothing in the hamper perishable, not a huge issue.

December 19, 2024
Rated 5 out of 5 stars

Excellent 😀

Able to customise what you wanted in the hamper and was delivered when they said it would be with proof of delivery. Excellent service and would use them again !

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

They were thrilled with this hamper

This was a Christmas gift for my elderly Aunt and Uncle and I know it arrived safely, tracking was excellent and really helpful. I know they were both thrilled with it and quickly stored the fresh food in the fridge. This is my third year of ordering from this company and I made an error this time but it was swiftly rectified by the customer services team.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Simple order process

Simple order process, and great selection of products. I had to order for family with specific dietary requirements, and the process couldn’t have been more pleasurable.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful hamper

Ease of order, ease and response time of the support team when I added an incorrect address. Variety and quality of product

December 8, 2025
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good products, but delivered a day early (the recipient works M-Fri) so I requested a Saturday delivery. Fortunately the box arrived quite late on Friday afternoon (DHL) and the recipient was home. They were delighted with the contents, so I am pleased. Thank you for your overall service.

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Middling product and a bad checkout experience

If you're planning to order from these people be EXTRA careful with your delivery options around Christmas! I placed an order for delivery on December 23rd but because their checkout defaults to the faster delivery date it was delivered at the beginning of December.

I contacted customer service to ask why, and was given a stroppy response that they "had told me twice" that the delivery would be quicker than I wanted. It turned out that during checkout you have to specifically select the more expensive option to choose a set date rather than accepting the default option which will overwrite whatever date you chose.

Sloppy website aside, the product isn't special. Most of the goods in it can be found at Waitrose, M&S or the Selfridge's food hall - there's nothing particularly artisan here. It's handy for branding options and for putting a number of different products in one hamper without having to shop around but this experience will absolutely be my last.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect present

Lovely products and great for a gift to say Thank You.
This is my 6th order with Artisan Deli Market and I will be back!!
Very easy to order on-line, delivery arrived in good time.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

This company offered a range of…

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted with Artisan Deli.
The company was also very prompt in fixing an address error which I greatly appreciated.
Communication was very good.
I was kept informed about the progress of the hamper and it was delivered as requested.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

My Go To gift now...

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister's family one last year which was very well received

November 24, 2025
Unprompted review

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