Dear Artisterial team, I hope you read this. You defrauded me. Stole my hard earned money by never keeping your end of the deal and sending me my painting. I just want to know how you sleep at... See more
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I bought 3 pieces, 2 were framed and 1 unframed. While the art was the same, the technique and colours were vastly different. They look like poor imitations of the 'original' on the website.... See more
Revised: I tried contacting customer service again like the seller asked. But again, another huge disappointment with no reply after 8 days, same crappy service I experienced before. If you look in... See more
Company replied
Paint arrived damaged (totally broken frame and canvas). Costumer Service inexistent. No proper responses -always say will respond/act tomorrow.... then silence...- note there isn’t an address nor a p... See more
Company details
Written by the company
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Contact info
Kanaalstraat 295, 7547 AS, Enschede, Netherlands
- info@artisterial.com
- artisterial.com
Order never delivered
Order never delivered. Customer support lying to you. Seems like a SCAM
July 5, 2021
Unprompted review
Reply from Artisterial
Hi Peter Rulofs,
Thank you for leaving a review and we’re so sorry that you had a negative experience!
Unfortunately, we've had some difficulties with importing certain oil & framing from our supplier which caused delays in delivering our paintings in the agreed time.
We do however see that your order has been totally refunded, and we apologize for the experience you have had with us.
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
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I’ve been living in hope that my art…
I’ve been living in hope that my art would arrive even after reading all the negative reviews here. I have tried and tried with many emails and they best response is “it’s been delivered”
Very disappointed
July 1, 2021
Unprompted review
Reply from Artisterial
Hi Rennie Dolich,
Thank you for leaving a review and we’re so sorry that you had a negative experience!
Unfortunately, we've had some difficulties with importing certain oil & framing from our supplier which caused delays in delivering our paintings in the agreed time.
we do see that your order has been fully returned. However, if you are still interested in the painting please contact us at info@artisterial.com and we can still send it to you for a fixed discount!
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
Product Received
I ordered this painting 2 months ago almost 3. It took forever but it finally came. I thought it had a gloss finish but it doesn’t it’s straight canvas. I love it! Looks just like the pictures on the site minus the glass like finish but I think it looks more classy that way so I’m happy. Customer service responded once after 4 emails for an update. But I received it so no harm no foul.
June 25, 2021
Unprompted review
SCAM! Do not buy from Artisterial!
Scam Alert!
Ordered weeks ago 3 paintings.
Was supposed to be shipped on May 13.
No news. No updates. No replies to my emails.
I asked for a refund, no answer.
Pathetic customer Service.
This is most likely a SCAM.
Do not purchase from these crooks.
BEWARE
May 31, 2021
Unprompted review
Reply from Artisterial
Hi Alexandre Olive,
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Please note that unfortunately many shipping couriers are still have been impacted by many new regulations and parcels may take a little longer to arrive than usual with limited flights and pick-ups.
If an order isn't delivered within the time frame, please know that as soon as our customers reach out to us we would absolutely look into the situation and assist our customers accordingly.
Fortunately, I checked your order status and see that with the information you provided here your package was delivered to you, and we hope you are pleased with the quality of the painting.
(let us know! We are eager to hear this from our customers!)
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
No response I’m very disappointed at…
No response I’m very disappointed at least let people know what’s the status of there products if I’m spending 300-600 dollars on pictures I expect communication
May 29, 2021
Unprompted review
Reply from Artisterial
Hi Murdock!
Thank you for leaving your review. We are sorry for the inconvenience this may have caused you.
Fortunately, I checked your order status and see that with the information you provided here your package was delivered to you, and we hope you are pleased with the quality of the painting.
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
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Terrible
Terrible. I bought on april 7th, 45 days pass and nothing.
Nobody answer! I'll process this company and report internet crime
May 17, 2021
Unprompted review
Reply from Artisterial
Hi Aron,
We appreciate your feedback, and we're very sorry to hear that you haven't received your order in time!
We are truly sorry for all the delays you have experienced with ordering at Artisterial. I see you have had a full refund and we apologize for any inconvenience caused by this.
If you are still interested in the painting you ordered. Please, reach out to our customer service at info@artisterial.com and our experts will help you out!
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
Happy to buy again.
Even long delivery but still testified. The canvas is excellent. Im really happy with the quality. Value for money.
May 16, 2021
Unprompted review
2 month wait for 3 paintings...scam??
We are yet to receive 3 paintings that I ordered on 17th March, and it is now 16th May. I have emailed asking for clarity of when our paintings will be delivered and had very vague responses. I am starting to think this is a big scam.....beware...
May 15, 2021
Unprompted review
Reply from Artisterial
Hi Jo Miles,
We appreciate your feedback, and we're very sorry to hear that you haven't received your order in time!
However, your order has been delivered on the 5th of July, and we hope you are happy! (Let us know!)
We take your feedback to heart and we will forward this to our team so we can continue to improve the overall user experience for everyone.
Best,
Team Artisterial
The painting looks fantastic
The painting looks fantastic and I had to wait slightly longer than I expected however it was worthy. Re delivery slightly more frequent update/ communication could be encouraged. Overall I'm really happy with this fantastic product. Thanks.
May 13, 2021
Unprompted review
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Absolutely pathetic customer services
Absolutely pathetic customer services. Its been over a month since i placed an order (Order Number - 8343) and so far haven't received any update on delivery status. I have sent almost 5 separate emails asking and yet no response.
Order value over £200.
April 16, 2021
Unprompted review
Fraud
Paid an order, no product in two months, no response to inquiry. Order No.7898
April 11, 2021
Unprompted review
Absolute scam just received my money…
Absolute scam just received my money back from PayPal...
Do not order from here.
March 30, 2021
Unprompted review
100% Scam. Avoid.
Not often I rate badly, but man I wish people would pay attention to the bad reviews here.
My story is much like the others here. Ordered on 7 October 2020, have them some grace due to COVID and Brexit, but fed nothing but lies from their "support" and then radio silence after requesting a refund 2/3 months ago.
My fault really for not doing more due diligence. No registered company and deleted comments on Facebook, with shoddy reviews. I doubt the 5* reviews are genuine.
If you read this, please please avoid.
March 25, 2021
Unprompted review
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Perfect customer service, stunning painting
I was very curious if the paintings would match my style in the house. It turned out super good! The paintings are of very good quality, and they are also hand painted!
March 9, 2021
Unprompted review
Awful customer service wife says the…
Awful customer service wife says the quality is terrible also
March 5, 2021
Unprompted review
Missing Order
Ordered on 9th Jan, customer service has not been responsive on status of my order (they have initially replied that they will look into it but hasn't replied to any of my mails in the last 1 week). It has been 2 months and I am still unsure where my painting is. Truly disappointing.
After replying on 9th March that they will rearrange for a new delivery which is expected to take another week, I have yet to receive the painting (as of 23rd March) and customer service has also not responded to my follow up emails.
March 4, 2021
Unprompted review
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This is a fraudulent business STAY AWAY
This is a fraudulent business STAY AWAY
Never received product and they pretend it’s on its way
PayPal have accepted the case and refunded me.
Disgusting
DO NOT USE THEM
February 25, 2021
Unprompted review
Paint arrived damaged - not giving Refund
Paint arrived damaged (totally broken frame and canvas). Costumer Service inexistent. No proper responses -always say will respond/act tomorrow.... then silence...- note there isn’t an address nor a phone number on the website. I’m having to use Section 75 Credit Card Act to get a refund... do not use.
February 24, 2021
Unprompted review
Horrendous customer service
Horrendous customer service. Don’t reply to emails despite having made numerous attempts to make contact. Unfortunately looks like a scam site, save your money and find an alternative, the quality of the prints don’t justify the hassle.
February 19, 2021
Unprompted review
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