Contacting the company has been difficult. I ordered a pair of boots which didn’t fit me as I’d hoped. I wanted to exchange for a different, more expensive pair. No response, so I ordered the second p... See more
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Review summary
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Reviews shaping this summary
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been... See more
Company replied
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appr... See more
Company replied
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise t... See more
Company replied
Company details
Written by the company
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contact info
3.3
Average
150 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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appreciate it
Edit: Ive received an answer and update situation. I will say that I was maybe quick to judge and changed my mind on the service. The situation was resolved, they mixed two different situations. I appreciate their feedbacks and I thank you kindly for it.
25/04/2026:Holy moly. It is taking forever to resolve an issue. I was delivered a pair that was not in a pristine condition. I was offered 2 resolution options, one of which was a return for a refund. I choose the refund. Then, no response for a week. I write again. They right back a few days stating that "as previously discussed, a refund cant happened but they can offer a 10% off".im so sick of this, its been going on for months. im thinking of opening a case with my credit csrd company tomorrow. do better with your client please.
February 22, 2026
Unprompted review
Reply from A.S.98 Canada
Thank you, Val, for updating your review.
We sincerely appreciate you taking the time to share the full context and to acknowledge that the situation has now been resolved. We’re truly sorry again for the confusion caused by the mix-up between the two situations — that should not have happened.
We value your feedback and are continuously working to improve our response times and clarity in communication. Your experience helps us do better.
Thank you again for your patience and for giving us the opportunity to resolve this.
Best regards,
A.S.98 Customer Support Canada.
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Customer service needs major improvements
I love the designs and quality of material of shoes and purses. Designs very different and unique. I bought four pairs of beautiful boots and booties. Absolutely gorgeous; however, had to return one pair . The return was approved and l supposed to get my money back up to ten days. It's been almost a month and I still didn't receive my money back. I think customer service needs some improvement.
February 23, 2026
Unprompted review
Reply from A.S.98 Canada
Thank you, Nina, for your thoughtful review and for your kind words about our designs and quality. It truly means a great deal to us.
We’re very sorry for the frustration caused by the refund delay. We completely understand how important this is and appreciate your patience. If you still do not see the refund reflected shortly, please let us know and we will follow up further.
Best regards,
A.S.98 Customer Support Canada.
The boots are beautiful
The boots are beautiful. The leather is top quality. they fit on the big size and I needed to size down. But now they are perfect. Only thing holding me back from a full 5 stars is the lack of communication from seller. In the end they made it right and we did the exchange, but it was a long tough battle trying to get them to communicate back. Not very good at answering email. They really need to fix that issue.
February 6, 2026
Reply from A.S.98 Canada
Thank you so much for your honest feedback, Heather.
You are absolutely right, and we truly appreciate you pointing this out. The delay in communication was not intentional. We are currently operating with a very small team, and at times the volume of inquiries exceeds our capacity. That is not an excuse — it is simply the reality — and we take full responsibility for the frustration this caused.
Providing the best possible customer service and experience remains one of our core values. We never ignore emails by choice. Quite the opposite — when a customer reaches out for an exchange or return, we are genuinely grateful. It means you are giving us the opportunity to make things right and continue the relationship, which is always our goal. We want our customers to come back for years, not just for one purchase.
We’re very happy the boots are now perfect for you, and we truly appreciate your patience throughout the process.
Thank you again for your support and for helping us improve.
Reply from A.S.98 Canada
Hi Cheryl,
Thank you for your message.
Your parcel is currently in transit. Once an order leaves our warehouse, delivery timelines depend on the carrier’s routing and local processing times.
If you would like, please contact us directly and we will be happy to provide your tracking details and review the shipment status with you.
We appreciate your patience and are here to assist.
A.S.98 Customer Support Canada
Fast shipping from Canada to the USA
February 2, 2026
Reply from A.S.98 Canada
Hi there,
Thank you for sharing this.
We work hard to ensure our U.S. customers receive their orders quickly and smoothly, so we’re very happy to hear the shipping experience met your expectations.
We truly appreciate your support and hope you’re loving your A.S.98.
Best regards,
A.S.98 Customer Support Canada
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Description of Azul boot wrong when I…
Description of Azul boot wrong when I tried to return they would only give store credit after they ignored me for weeks
February 3, 2026
Unprompted review
Reply from A.S.98 Canada
Hi Olivia,
For clarity and transparency:
This order was refunded through a PayPal chargeback on February 6th. Once PayPal reversed the transaction, the matter was financially resolved through their system.
After the chargeback refund was processed, additional refund requests were made directly to us. As the payment had already been reversed, there was no remaining balance for us to refund.
All customers are subject to the same published return and refund policy. That policy is clearly available on our website and applies equally to every order.
Regarding the Azul boot description: the product page on as98.ca did not state a 35 cm heel height. The heel height is also visually evident that it is not 35cm from the product images. We maintain archived copies of our listings as they appeared at the time of purchase.
We do not control product descriptions or typographical errors that may appear on third-party partner websites.
While we disagree with the basis of the chargeback, we did not respond within the PayPal timeframe to formally contest it. The refund was therefore issued through PayPal’s process.
We stand by the accuracy of our product listings and our documented communication history.
A.S.98 Customer Support Canada
AS98 PAMEL. Green Purse
Product arrived in in less than 2 weeks. Beautiful…better than the picture and description on line.
January 27, 2026
Reply from A.S.98 Canada
Thank you so much for your wonderful review, Marianne.
We’re very happy to hear that you loved the AS98 PAMEL Green Purse and that it exceeded your expectations. Enjoy it, and thank you for choosing A.S.98 Canada.
Terrible Customer Service
I very rarely write reviews, but I am sorely disappointed in something that is priced at a luxury price point. I originally purchased a pair of Dukes during their Black Friday sale, but they arrived and were too narrow for me. We initially emailed back and forth fairly effectively, they recommend a different boot for the width (the Ethans), and organized a return for the dukes. They only do store credit but that was fine by me as I was planning on purchasing a different style. I was a bit annoyed at being charged for return shipping, but I was able to move past that.
Here's where I get frustrated -- I mailed the dukes back several days before Christmas, and mail tracking marked them as delivered on Dec. 31st. I wanted to take advantage of their Boxing Day sale, which ended on Jan 4th. They ignored my two emails asking where my store credit was, and literally posted the credit to my account THE DAY AFTER THE SALE ENDED on Jan. 5th. A full 5 days after Purolator marked it as delivered. And they NEVER answered my emails.
I just placed the order for the Ethans to take advantage of their 20% off sale, but I will literally never buy from them again based on this experience. For the same price point buy Fluevogs for a better quality product and top-tier customer support.
January 2, 2026
Unprompted review
Reply from A.S.98 Canada
Hi Jess,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused during your return and store credit process — especially around the timing, which understandably affected your ability to take advantage of a promotion.
To clarify a few points factually:
Your return was received on December 31st, during the peak holiday period when our warehouse and customer support were operating with limited capacity.
Store credits are issued after returns are physically received, inspected, and processed, which is outlined in our return policy. Your credit was issued on January 5th, once that process was completed.
While we strive to respond to all emails promptly, holiday volume did impact response times during that specific window, and we acknowledge that this fell short of your expectations.
We appreciate that you were understanding about the return shipping fee and the store credit policy, and we regret that the overall experience did not reflect the level of service you expect — or that we aim to provide — at our price point.
We’re glad to hear you proceeded with the Ethans, which we recommended specifically for a wider fit, and we hope they meet your expectations. That said, we respect your feedback and take it seriously as we continue improving our processes during high-volume periods.
Thank you again for your honesty.
Best regards,
A.S.98 Customer Support Canada
Absolutely love my new boots!!
I have a few pair of as98 boots that are extremely comfortable and they're just so awesome. I went to the website and saw that they were providing a holiday discount. Took advantage of it and I'm so glad I did. The boots came shortly thereafter and they're spectacular.
Thank you so much for a spectacular product and a great service.
January 12, 2026
Unprompted review
Reply from A.S.98 Canada
Thank you so much for your wonderful review, Sandi! We’re truly happy to hear how much you love your new boots and that they delivered on comfort, quality, and style — that’s exactly what we strive for. We’re also glad everything arrived quickly and that you were able to take advantage of our holiday promotion. Your kind words mean a great deal to our entire team. Thank you for choosing A.S.98 and for being such a loyal customer.
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Reply from A.S.98 Canada
Thank you so much for your kind feedback! We’re very happy to hear you’re enjoying the craftsmanship and comfort of your A.S.98 products. Your support truly means a lot to us.
Very customer centric
Very customer centric. Give substantial discounts on sale days.
THE FOOTWEAR AND HANDBAGS I BOUGHT ARE AWESOME
December 29, 2025
Reply from A.S.98 Canada
Thank you so much for your wonderful review, Linda! We’re thrilled to hear how much you’re enjoying both the footwear and handbags, and we truly appreciate your kind words about our customer service. It means a lot to know you had a great experience with us — thank you for choosing A.S.98.
My order has not even shipped and I…
My order has not even shipped and I ordered it almost a month ago. I emailed customer service a week again and still haven’t had a reply. I paid almost $500 for my boots and expected better
January 12, 2026
Unprompted review
Reply from A.S.98 Canada
We’re truly sorry for the frustration this caused, Cindy, and we appreciate you bringing it to our attention. Your original package was unfortunately lost in transit, and once this was identified, we immediately reshipped your order. The replacement shipment was **delivered on January 14**.
We understand how disappointing the delay must have been, especially given the investment, and we sincerely apologize for the lack of timely communication along the way. If you have any remaining concerns or need further assistance, please don’t hesitate to reach out to us directly — we’re here to help and want to ensure you’re fully taken care of.
Easy order process
Easy order process, efficient delivery and no damage to the packaging. Package arrived on time and was easy to track.
December 29, 2025
Reply from A.S.98 Canada
Thank you for your review! We’re glad to hear the ordering process was smooth, the delivery was efficient, and everything arrived in perfect condition. We truly appreciate you taking the time to share your experience with A.S.98.
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Service was stellar
Service was stellar, shoes are beautiful as always - these are my 4th pair of AS98!s
December 23, 2025
Reply from A.S.98 Canada
Thank you so much for your continued support! We’re truly grateful to hear this is your fourth pair of A.S.98 and that both the service and the shoes continue to meet your expectations. It means a lot to us — thank you for being such a loyal customer.
Love the fit of these boots
Love the fit of these boots. I have a narrow foot and these fit perfectly. I can’t do any of your gorgeous sandals but the boots are amazing. ♥️🇨🇦
December 22, 2025
Reply from A.S.98 Canada
Thank you so much for your lovely review! We’re thrilled to hear the boots fit you perfectly, especially for a narrow foot — that’s wonderful feedback for us. We truly appreciate your kind words and your love for A.S.98. 💗
I ordered a pair of Blakey’s and…
I ordered a pair of Blakey’s and they’re awesome AS 98 is one of my favourite brands because the sizing is so consistent. I’m a 38 in every pair I’ve gotten so far absolutely love this pair of boots.
December 29, 2025
Reply from A.S.98 Canada
Thank you so much for your wonderful review! We’re thrilled to hear how much you love your Blakey boots and that the consistent sizing continues to work perfectly for you. It means a lot to us that A.S.98 is one of your favourite brands — thank you for your continued support and for sharing your experience.
Stylish small bag with a surprising amount of space
Delivery took a long time, probably in part because it fell over the Xmas period.
Bag was smaller than expected, but as others have noted, it does surprisingly hold everything essential. I stuffed it with my minimum going out requirement and sure enough, it did all fit with room to spare. Just so people know, that includes phone, wallet, sunglasses, reading glasses and keys. And there was still some room for some small accessories.
Bag is of robust quality and the suede is lovely to touch. It's all worth it to have such a sweet, stylish looking bag which is also functional.
December 22, 2025
Reply from A.S.98 Canada
Thank you for taking the time to share such a thoughtful and detailed review. We’re really glad to hear you’re enjoying the quality, feel, and functionality of the bag, and that it comfortably fits all your essentials despite its compact size.
We also appreciate your understanding regarding the longer delivery time over the holiday period — thank you for your patience. Your feedback is incredibly helpful for other customers, and we’re grateful you chose A.S.98.
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Great Quality, Fast Shipping
Such a great experience ordering from this company; checkout was easy and my order arrived quickly. The shoes are extremely comfortable and the quality is amazing for the price. Highly recommend!
January 5, 2026
Unprompted review
Reply from A.S.98 Canada
Thank you so much for your kind review, Amanda! We’re thrilled to hear you had such a great experience from the easy checkout to the fast delivery and that you’re enjoying the comfort and quality of your shoes. Your recommendation truly means a lot to us. Thank you for choosing A.S.98!
hi i have been having troubles with my…
hi i have been having troubles with my boots that i order . they sent me the wrong size on dec3 is when i ordered them and didnt recieve untill dec24 and now they will not take my return as they sent me the wrong size in the dukes they send a size 37 and i ordered a size 40. as there was a time limit on the boots of 7 day when i didnt even receive the till dec24.i payed for boots and sent back on my cost 44.00 my order #4925 so am i out of my money for boots an d delery back to you.Or will the exchange the size . cosetta dalessandro .i look forward in your apply .thanks
December 25, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Cosetta, we’d like to clarify the situation for accuracy. The size shipped matched the size ordered, and we did not receive any email or contact from you prior to this review requesting help or an exchange. The first notice we received was through this review and an immediate chargeback. Once made aware, we set up a free exchange and waived all fees as a courtesy. We’re always happy to help when contacted directly or through our self-service return portal.
A.S.98 Customer Support
strong love
Overall, I simply adore these shoes. I've been with this brand for years. I always buy at least one pair and a handbag every season, but usually more than one. And it's so divine to receive a new item from them, smelling so enchantingly magically of that indescribable scent of new leather. It's intoxicatingly wonderful. The only thing is that purchasing from the Canadian website suffers from a certain lack of communication between the buyer and the team. For example, if a purchase is delayed, no one lets you know, and this certainly diminishes the overall positive effect of the purchase.
December 21, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you so much for your kind words and continued support — it truly means a lot to us. We’re glad you love the shoes and appreciate you taking the time to share your experience. You’re absolutely right about communication during delays, and we acknowledge that this is an area we’re actively improving to ensure customers are kept informed every step of the way. Thank you again for your loyalty and for helping us do better.
A.S.98 Canada
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