Contacting the company has been difficult. I ordered a pair of boots which didn’t fit me as I’d hoped. I wanted to exchange for a different, more expensive pair. No response, so I ordered the second p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been... See more
Company replied
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appr... See more
Company replied
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise t... See more
Company replied
Company details
Written by the company
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contact info
3.3
Average
150 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A.S.98 Canada
Thank you so much for your kind words! We truly appreciate it and hope you’re enjoying your new Drakie boots.
— A.S.98 Canada Customer Support
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Very narrow boots and terrible customer service
These boots are way too narrow for my feet and customer service stinks. Been trying to make a return for weeks now with very spotty responses from AS98. Still don't have instructions on how to make a return. Currently filing a dispute with my credit card company.
September 23, 2025
Reply from A.S.98 Canada
Hi Angela,
We’re sorry the boots did not fit as expected.
Return instructions were provided in accordance with our published return policy. Following that, a chargeback was initiated through your credit card provider, and the case was ultimately resolved through that process.
Once a chargeback is filed, the matter is handled directly by the payment provider, and the outcome is determined by their review process.
We remain committed to clear product descriptions and consistent policy application for all customers.
A.S.98 Customer Support Canada
Reply from A.S.98 Canada
Thank you, Gail, for the 5-star review and your kind words about our product. We really appreciate your support and are glad you loved your A.S.98 experience.
Warm regards,
A.S.98 Canada Customer Support
I don’t know where my order is
I don’t know where my order is.
There’s no shipment details. I fear I’ve been scammed.
The response from the company below is accurate. My package did arrive. But- as I mentioned to them- I am still not convinced this company isn’t a scam. The (very expensive!) boots are great but I would not recommend buying from this company. My post purchase research shows many customers having similar problems with fake tracking links and shoddy customer service.
September 25, 2025
Reply from A.S.98 Canada
Hi Avery,
We’re sorry for the confusion. Our team has replied to your previous messages and explained that your tracking details are in your order confirmation email. By clicking that link, you can see your order was delivered on October 10.
If you still have concerns, please contact our support team and we’ll review it with you.
Best regards,
A.S.98 Canada Customer Support
Excellent style with comfort.
September 23, 2025
Reply from A.S.98 Canada
Hi Alice,
Thank you so much for your kind words.
We’re especially happy to hear you’re enjoying both the style and the comfort — that balance is exactly what we aim for with every collection.
We truly appreciate your support and hope you continue to love wearing your A.S.98.
Your review flew under our radar FYI!!
Best regards,
A.S.98 Customer Support Canada
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Horrible customer service
I was sent damaged boots and have been trying to obtain authorization to send them back for 9 days now. Customer Service finally responded on day 8 of my repeated emails and rather than providing return authorization and a shipping label, all they did was suggest that I swap this pair out for another pair. The pair I had bought is no longer even available in my size (so they never even looked to check that) and I had made it very clear in every email sent that I do not want to do an exchange, I want a refund. We'll see how many more days I need to wait for another reply from Customer Service.... Unless someone can make this right, I will absolutely NOT be giving any more business to A.S.98 Canada.
September 23, 2025
Reply from A.S.98 Canada
Hi Melissa,
We sincerely apologize for the experience you described and for the frustration this situation caused you.
Receiving a pair you believed to be damaged and then experiencing delays in the return process is not the experience we aim to provide. We understand how upsetting that must have been, especially when you were clearly requesting a refund.
Your order has since been fully refunded.
We truly regret that this situation left you feeling disappointed, and we appreciate you bringing it to our attention. If you feel that the matter has now been resolved, we would be grateful if you would consider updating your review to reflect the final outcome.
A.S.98 Customer Support Canada
STILL waiting for customer support…
STILL waiting for customer support to get back to me because they sent the wrong colour. The return instructions say to contact customer support when a mistake has occurred. I did that on September 15 and again on the 18th, but they have still not responded. This was the third pair of shoes I purchased from A.S. 98 this summer. You’d think they’d try a little harder to keep me as a customer.
September 14, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Eunice,
We’re truly sorry again for the frustration you experienced at the time. Receiving the wrong colour and feeling unheard is understandably upsetting, especially as a returning customer, and we sincerely appreciate your patience while we worked through it.
We’re very glad this matter has since been fully taken care of and resolved.
If you feel comfortable doing so, it would truly mean a great deal to us if you could update your review to reflect the final resolution. As a small Canadian business, updated feedback makes a significant difference.
Thank you again for your support and for giving us the opportunity to make things right.
Best regards,
A.S.98 Customer Support Canada
Excellent quality excellent service
I have three different types of shoes from AS98 and all are excellent. My new boots are also top quality and fit like comfy slippers from out of the box. My customer service experience was also excellent. I had paid extra for overnight shipping and when that didn’t happen I reached out and got an immediate reply saying that it was an error on their part. They refunded me half the fee and I received my boots in 4 days. It’s unfortunate that others have not experienced this level of customer service as it should be consistent. So far, they have been excellent for me.
September 10, 2025
Unprompted review
Reply from A.S.98 Canada
Hi SM,
Thank you so much for this thoughtful and detailed review.
We’re especially grateful that you’ve trusted us with multiple pairs and that your new boots delivered both comfort and quality right out of the box. That’s exactly what we aim for.
We also truly appreciate your understanding regarding the overnight shipping issue. When something falls short of expectations, we believe in addressing it promptly and fairly, and we’re glad we were able to resolve it quickly for you.
Your continued support means a great deal to us.
Best regards,
A.S.98 Customer Support Canada
The quality of the boots is great
The quality of the boots is great. Shipping is nail biting. Slow and hard to track
September 3, 2025
Reply from A.S.98 Canada
Hi Patricia,
Thank you for your kind words about the quality — we truly appreciate that.
We’re sorry that the shipping experience felt stressful. Once an order leaves our warehouse, tracking updates and delivery speed depend on the carrier’s processing system, but we understand how frustrating limited tracking visibility can be.
We’re always working to improve the post-dispatch experience and appreciate you sharing your feedback.
Best regards,
A.S.98 Customer Support Canada
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Does not fit 1 foot
I have purchased summer sandal. One sandal fits perfectly meanwhile the other sandal is to narrow. I have sent them 3 email asking for a return label. I have yet to obtain a reply. I will be contacting my credit card company.
Thank you for a reply to emails that were send at the time I was trying to resolve the issue with my purchase
I did receive an email a month or so later asking me to look at another sandal to exchange. I responded and never received any acknowledgement.
My credit card company was contacted and the matter was resolved with their assistance. Unfortunately due to my negative experience I will not purchase from this company due to their customer service and not due to the quality of their products
September 1, 2025
Reply from A.S.98 Canada
Hi Joanne,
We’re sorry to hear that the fit was not consistent between sandals.
As our styles are handcrafted, slight variations can occasionally occur, and we understand how that can be frustrating. We responded to customer inquiries at the time in accordance with our standard service process and documented all correspondence.
Return instructions are provided in line with our published return policy, and we are always prepared to review legitimate fit concerns.
As this review relates to a purchase from several months ago, we invite you to contact us directly with your order number so we can confirm the status of the file and ensure everything was properly addressed.
A.S.98 Customer Support Canada
disappointment with service
Shoes according to the info of the site A.S.98 are on the eleventh day in transit, although usually it takes a day or two, since I live in a neighboring province. But what's worse is that the tracking number is not recognized by the shipping company. I have sent three letters in these eleven days since the alleged dispatch of the goods - not a single response. Just drama.
September 1, 2025
Reply from A.S.98 Canada
Hi Olga,
We’re sorry to see this review from September.
Once an order leaves our warehouse, delivery timelines and tracking updates depend on the carrier’s processing system. In some cases, tracking numbers may not immediately register until the parcel is scanned at the next facility.
We respond to all customer inquiries within our standard business timeframe and maintain records of outgoing and incoming correspondence.
As this matter dates back several months, we invite you to contact us directly with your order number so we can review the shipment history and confirm the final delivery status.
A.S.98 Customer Support Canada
Zero customer services
September 2, 2025
Reply from A.S.98 Canada
Hi Sandra,
We’re sorry to see this review from September.
We respond to all customer inquiries in accordance with our standard service timeframe and maintain records of all correspondence. If you experienced difficulty reaching us at the time, that was not our intention.
As this matter dates back several months, we invite you to contact us directly with your order details so we can review the file and confirm that everything was properly addressed.
A.S.98 Customer Support Canada
Stunning short boots
Stunning short boots, true fit and beautiful colour, I'm so happy with my purchase, A.S 98 is just my favorite brand overall !
August 25, 2025
Reply from A.S.98 Canada
Hi Mari,
Thank you so much for this beautiful review.
We’re thrilled to hear that the fit, colour, and overall look exceeded your expectations. Knowing that A.S.98 is your favourite brand truly means the world to us.
We’re so grateful for your support and hope you continue to enjoy every pair.
Best regards,
A.S.98 Customer Support Canada
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Never received and they ask how I like…
Never received and they ask how I like The product !!! Serouisly Never received and write 3 mails no answer . I have to call my crédit card because look like its a fraud!
August 26, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Marie-Claude,
We’re sorry to see this review from September.
If a parcel was delayed or not delivered as expected, we review the carrier tracking history and open an investigation when necessary. Once an order leaves our warehouse, delivery timelines and final scans are handled by the shipping carrier.
We respond to all customer inquiries within our standard business timeframe and maintain records of correspondence and shipment confirmations.
We strongly reject the suggestion that this was fraudulent. We are a Canadian small business and document all orders, dispatch confirmations, and communications.
As this matter dates back several months, we invite you to contact us directly with your order number so we can review the shipment history and confirm the final resolution.
A.S.98 Customer Support Canada
Reply from A.S.98 Canada
Hi Helen,
Thank you so much for your lovely review.
We’re so happy to hear that you find them stylish, comfortable, and well made — that combination is exactly what we strive for with every pair.
We truly appreciate your support and hope you continue to enjoy your A.S.98.
Best regards,
A.S.98 Customer Support Canada
3 weeks ago and no resolve
I ordered a pair of shoes in July, it was never delivered. I reached out to the company on IG in July and was offered a few options. I asked for the same pair in a different size since the size 39 was the last pair I had ordered which was lost by the courier.
I got the size 40 July 29th, it was too big so I requested a return the same day. I kid you not, it took a.s.98 weeks to respond after multiple emails and IG messages. When they did respond to say my return was approved, there was a restocking fee for $19+, I then clicked the link to pay the fee. Only to my surprise, I'm being charged over $400 (initial cost of the shoes). I reach out to them again to say there was an error. This is a.s.98 response, "
Yes, that is correct. You have chosen to return your order after the exchange was completed. According to our return/refund policy, this is regular practice."
I've asked for clarification and a correct invoice to proceed and still waiting. This has been going on 3 weeks. Can you imagine the peak of my frustration. Why is a return so complicated?
July 29, 2025
Unprompted review
Reply from A.S.98 Canada
Hi,
We understand how frustrating this situation must have felt and would like to clarify the sequence of events.
The original shipment was marked lost by the courier, and alternative options were provided. A replacement pair in a different size was sent as requested.
When an exchange is completed and the replacement item is later returned for a refund, our published return policy applies, including the applicable restocking fee. This is standard policy and outlined on our website prior to purchase.
Regarding the invoicing concern, if there was any confusion or billing error, that would of course be reviewed and corrected once brought to our attention.
We maintain records of all communications and return authorizations. As this review relates to a matter from several months ago, we invite you to contact us directly with your order number so we can review the file and confirm that everything was properly finalized.
A.S.98 Customer Support Canada
I hesitated purchasing due to the price…
I hesitated purchasing due to the price but as there was a sale I decided to try and I was not disappointed. Quality and style are as good as I had hoped. Absolutely beautiful brand and I personally love something that is different and unique. I will purchase more from them in the future.
July 31, 2025
Reply from A.S.98 Canada
Hi Kim,
Thank you so much for sharing this.
We completely understand that investing in quality footwear is a decision, and it truly means a lot that you gave us a try. We’re so happy to hear that the quality and style met your expectations.
Your kind words about the uniqueness of the brand really mean a great deal to us. We look forward to welcoming you back for your next pair.
Best regards,
A.S.98 Customer Support Canada
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I love my new shoes the only thing I…
I love my new shoes the only thing I would caution is they seem to fit a tad big, I’m always a 39 and ordered it …. I’m not positive because ordering online voids the ability to try on but I’m thinking I may be a 38 in AS98…. But I’m making them work ❤️
August 4, 2025
Reply from A.S.98 Canada
Hi Senowa,
Thank you so much for your lovely review — we’re so happy to hear you love your new shoes ❤️
We also appreciate you sharing your sizing experience. Because our styles are handcrafted and can vary slightly depending on the construction and outsole, fit can feel a little different from one model to another.
If you ever need guidance before your next purchase, we’re always happy to provide sizing recommendations to help you find the best fit.
Thank you again for your support — we’re so glad you’re enjoying them.
Best regards,
A.S.98 Customer Support Canada
Reply from A.S.98 Canada
Hi Laurie,
We’re sorry again that your order had not arrived at the time you wrote this review. We understand how frustrating that can feel.
As this review dates back to August, your parcel has since been delivered. If everything is now in order, we would truly appreciate it if you would consider updating your review to reflect the final outcome.
As a small Canadian business, updated feedback makes a meaningful difference to us.
Thank you again for your support.
Best regards,
A.S.98 Customer Support Canada
Reply from A.S.98 Canada
Hi Suzanne,
Thank you so much for your kind review.
We’re so happy to hear you find your boots both beautiful and comfortable — that balance is exactly what we strive for with every pair.
We truly appreciate your support and hope you continue to enjoy wearing your A.S.98.
Best regards,
A.S.98 Customer Support Canada
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