Contacting the company has been difficult. I ordered a pair of boots which didn’t fit me as I’d hoped. I wanted to exchange for a different, more expensive pair. No response, so I ordered the second p... See more
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Review summary
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Reviews shaping this summary
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been... See more
Company replied
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appr... See more
Company replied
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise t... See more
Company replied
Company details
Written by the company
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contact info
3.3
Average
150 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping/ Customer Service Response time terrible
Shipping terrible, and customer response time to emails isn’t great either. For the amount spent on two pairs of boots ordered Dec 3rd, even at the lowest cost Canada Post option, it is December 16th, and no boots. Since Dec 3rd, all tracking said was “shipping label created” with an “expected delivery date Dec 12”. Instead of arriving that day, tracking changed Dec 12 to “arriving Tuesday Dec 16th”, but the actual tracking info had not changed from “shipping label created”, which indicates only the label existed or had been created- the package had not actually begun moving or was not in any kind of transit state. Emailed customer service Dec 16th to confirm they were actually shipped and asked the exact date. Got the standard “Canada post delays” response/excuse, which is not logical. Just looked at tracking again and what do you know, shows package was just picked up today in Montreal, now arriving “December 24”. Terrible ordering experience and even worse was lied to about shipping. Seriously, how much does someone need to spend to get better shipping without excuses? I spent over $800.
December 16, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Anita,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this situation caused — we understand how upsetting it is to wait for an order, especially during the holiday season and after making a significant purchase.
We want to sincerely apologize for how this delay impacted you. While your order was prepared and scheduled for pickup promptly, Canada Post experienced widespread pickup and transit disruptions in early December, including missed warehouse pickups, which unfortunately affected your shipment. We recognize that this was not the experience you expected, and we regret that the timing worked out this way.
Because the order was addressed to a P.O. Box, Canada Post was the only carrier available for delivery, which limited our ability to reroute or upgrade the shipment once delays began. This is a known limitation with P.O. Box deliveries, particularly during peak holiday periods, but we understand that doesn’t make the outcome any less frustrating.
We genuinely value our customers and hold ourselves to a high standard of service, and we’re sorry that we fell short of that expectation in your case. Your feedback is taken seriously and helps us continue improving how we communicate and handle situations like this moving forward.
Thank you again for sharing your experience.
— A.S.98 Customer Support Canada
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My A.S experience
The A.S. products are fantastic. Well-made, resistant, top leather quality. Over the years, I purchased so many and still do, traveling in Italy or on-line.
The only suggestion I'd like to make is to provide more details on the products on the A.S. store webpage.
October 16, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you very much for sharing your experience and for your continued loyalty to A.S.98 over the years.
We’re truly grateful for your kind words about the quality, craftsmanship, and durability of our products. It means a great deal to us to know that you’ve trusted A.S.98 both while travelling in Italy and through online purchases.
We also sincerely appreciate your suggestion regarding providing more detailed product information on our website. Your feedback is valuable, and we apologize if the current level of detail did not fully meet your expectations. This is something we are actively working on, and insights like yours help us improve the experience for all customers.
Thank you again for taking the time to leave this review and for being a long-standing supporter of A.S.98. We truly appreciate it.
Excellent Quality Products
Firstly, the products are of great quality, and the shipping process was flawless. Merchandise was well-packed, and the leather is buttery soft. I just wish that you offered a more varied array of colors and that the sale items were more discounted. Thank you.
August 12, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that you’re happy with the quality of the products, the packaging, and the shipping experience. Knowing that the leather and overall craftsmanship met your expectations truly means a lot to our team.
We also sincerely appreciate your honest comments regarding color variety and sale pricing. Your feedback is completely valid, and we’re sorry if our current selection or discount offerings did not fully align with what you were hoping for. We continuously review our assortments and promotions, and insights like yours are invaluable as we work to improve and better serve our customers.
Thank you again for your support and for sharing your experience with A.S.98.
Quick delivery and incredible product…
Quick delivery and incredible product quality, can't be happier with my purchase !
November 17, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you so much for your kind review, Maria. We’re thrilled to hear you’re happy with both the delivery and the quality of your purchase. Your support truly means a lot to us, and we hope you enjoy your A.S.98 piece for years to come.
These boots rock
These boots rock, as do the shoes I purchased last year. I was concerned when I put in the wrong delivery address, and it took a while to hear from customer service to say they had corrected the address. But in the end, I did hear from customer service and they did correct my error. I would definitely purchase boots or shoes from A.S.98 again when my bank account allows it. And, I'll take care to put the right address on the order.
November 10, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you very much for taking the time to share your experience with us.
We’re truly happy to hear that you love the boots and that your past purchases have also met your expectations. Your kind words about the quality of our footwear mean a great deal to us.
We’re also sincerely sorry for the worry caused by the delay in confirming the address correction. We understand how stressful that situation can be, and we apologize for not providing reassurance sooner. We’re glad we were ultimately able to correct the address and ensure your order was delivered properly.
Thank you again for your understanding, your honesty, and for choosing A.S.98. We truly appreciate your support and look forward to welcoming you back when the time is right.
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Incredible quality
It was easy to order and shipments were made in a timely manner! The quality of the boots/shoes is excellent! Shoe/boot fit is slightly larger and wider than other brands. I found the featured boot/shoe pics, rather misleading. I take a larger size and the wider toe box has made boots unattractive. They look clumsy and clownish rather than avant garde and fashionable.
October 15, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you for taking the time to share your honest and detailed feedback.
We’re very pleased to hear that you found the ordering process easy, the delivery timely, and the overall quality of the boots and shoes excellent. Your comments on craftsmanship and build quality are truly appreciated.
At the same time, we’re genuinely sorry that the fit and visual presentation did not meet your expectations. We understand your concern regarding the slightly wider fit and toe box, especially when paired with larger sizes, and we apologize if the product photos did not accurately reflect how the style would look once worn. Your feedback about the images being potentially misleading is important, and we regret any disappointment this caused.
A.S.98 designs often balance comfort, durability, and distinctive styling, but we fully recognize that aesthetic preferences vary, and we’re sorry this particular style did not align with what you were hoping for. Your comments help us better understand how we can improve both our product descriptions and imagery to set clearer expectations.
Thank you again for your thoughtful review and for giving us the opportunity to learn from your experience. We truly appreciate your feedback.
Amazing sneakers!!
I’m a huge fan of AS98 and these sneakers are just AMAZING!! I’m so in love with the style, the comfort, the beautiful gold leather and the quality! I have 3 pairs of boots/shoes from them and if I could I would own the whole line!
November 25, 2025
Reply from A.S.98 Canada
Thank you so much for this amazing review and for being such a big A.S.98 fan! We’re thrilled to hear you’re loving the style, comfort, and gold leather on your sneakers. It means a lot to us that you already have several pairs. We’d be honoured if you one day owned the whole line! 🖤
A.S.98 Canada
Purchase process is simple
Purchase process is simple. Delivery is slow in my opinion. You get a notice that your order is on its way, but it actually hasn’t been received by the shipper yet. I am still waiting on my last order.
November 21, 2025
Reply from A.S.98 Canada
Hi Joanne,
Thank you for your review. We’re sorry for the delay in getting your order to you — Black Friday brought a much higher volume of orders to process, and we’re constantly working on improving our services. We see that your order has now been delivered and hope you’re loving your new A.S.98 boots!
Best regards,
A.S.98 Customer Support Canada.
SOOO disappointed !
I ordered a pair of gorgeous as98 boots, that showed in stock in my size. I received confirmation with shipping tracking info. I was sooo looking forward to their arrival and purchased an outfit to wear with them.
I waited a week and when tracking info was not updating, I contacted as98 customer service and was told that, unfortunately, they didn't have them in stock afterall, and that I would not be receiving the boots : (
The customer service representative was very kind and told me she would process a full refund within a few days.
I am hugely disappointed that my order was confirmed, with shipping info provided. And then only when I followed up, I was told sorry, no boots for you : (
October 31, 2025
Reply from A.S.98 Canada
Hi Sabine,
Thank you for placing your order with us. We’re truly sorry we couldn’t fulfill it. After receiving your first email, we immediately checked our warehouse and believe the order was prepared but then misplaced, which is why it never shipped out. We understand how disappointing this was.
As soon as you let us know you hadn’t received the parcel, we issued a full refund and did everything we could to resolve the situation quickly. If you feel that our prompt actions and efforts to make things right deserve it, we kindly ask you to consider updating your rating.
Best regards,
A.S.98 Customer Support Canada.
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Reply from A.S.98 Canada
Thank you so much for your lovely review! We’re happy to hear your boots arrived quickly and that you’re loving them.
A.S.98 Customer Support Canada
Rapid response and reship
I reached out to the as98 team yesterday- I had a response this am and my item is reshipped. Impressed with this, hope package gets here.
November 18, 2025
Reply from A.S.98 Canada
Hi, thank you for placing your order with A.S.98. We’ve replied to your email, so please check your inbox for the full update.
The tracking number in your order confirmation shows that the courier couldn’t recognize your address, which caused the delivery issue. Your parcel was returned to us (it shows delivered to our location, not yours), we’ve re-ship your item right away, and shipping remains free. We’ve also switched to Canada Post (now that the strike has ended) to ensure they recognize your PO number.
If you would be so kind, we kindly ask that you update your review to reflect the situation.
Best regards,
A.S.98 Customer Support Canada
no product
I have tried to contact you... there has been no reply. It is difficult to review a product that has not been delivered!
November 18, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Susan,
Thank you for placing your order with A.S.98. After further investigation, we’ve concluded that your parcel was unfortunately lost in transit. A full refund is being issued to you right away.
We’re truly sorry you were unable to receive your item. We understand how frustrating it is to wait for a product that never arrives.
Best regards,
A.S.98 Customer Support Canada
Great service and quality/workmanship
October 28, 2025
Reply from A.S.98 Canada
Thank you for the kind review! We truly appreciate your support and are so glad to hear you’re happy with the service and workmanship.
Best regards,
A.S.98 Canada
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While I love these products
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appreciate your expression of gratitude for my "patience" however.
October 28, 2025
Reply from A.S.98 Canada
Thank you so much for taking the time to share your feedback. We truly appreciate it.
We want to kindly clarify that we would never charge a customer any fee because of a late response on our end. That’s simply not something we do. In your case, as outlined in our online policy, the order was not eligible for a free return, but your product was fully approved for a refund.
We hope this helps clear things up, and we genuinely appreciate your patience and your support for our brand.
Thank you,
A.S.98 Canada
I loved the shoes I ordered which came…
I loved the shoes I ordered which came in good time. My only question would be will they replenish the sizes that they are currently out of or are they permanently out of those for good. I would love the dia size 39 and am checking them every day to see if there are anymore!!! I’m hopeful!!!
October 28, 2025
Reply from A.S.98 Canada
Thank you so much for the 5-star review! We’re thrilled you love your shoes and received them quickly.
Regarding the Dia in size 39, we won’t be replenishing current stock. The best option is to add it to your wishlist so you’ll be notified if a pair becomes available through a cancellation.
Thank you again for your support.
Sincerely,
A.S.98 Canada
Bought boots/too big return/exchange hassle
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise to shop local store whom sells As98 to find out size before ordering online. I am excited to receive the smaller size boots. Because of their return process, I will not receive until Dec 13th! Bought originally in Oct 2025. Wanted to wear to Christmas party and now that is ruined. Will not buy from again. As from comment below from AS98 , blame customer and this company has their own rules.( read fine print) Still have not recieved boots Dec 10/25. These are expensive boots and As98 using UPS, a 1 star rating carrier as well.
October 31, 2025
Reply from A.S.98 Canada
Hello Sheila,
Thank you so much for your order!
Your return request was submitted on Wednesday, November 12th, and our policy allows up to 5 business days for processing. Your exchange was completed on Monday, November 17th — well within this timeframe.
We kindly ask that you update your review to reflect the accurate timeline, as we work hard to offer clear and reliable customer service.
Thank you,
A.S.98 Canada
I absolutely love every boot or shoe…
I absolutely love every boot or shoe I’ve purchased from your company. My latest boots are beautiful and they fit like a glove. I highly recommend your company and products to everybody I know.
October 28, 2025
Reply from A.S.98 Canada
Thank you so much for your kind words! We’re thrilled that you love your new boots and truly appreciate your continued support and recommendations. 💛
— A.S.98 Canada Customer Support
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Terrible Customer Servie
I rarely leave reviews, but I’m genuinely disappointed with my recent experience with AS 98 Canada. I’ve purchased several AS 98 shoes and boots over the years from a local retailer, but since that store closed, I placed my first order directly through AS 98 Canada.
Unfortunately, the pair I ordered are too small. I’ve tried contacting customer service five times over the past two weeks through both email and the online portal, but haven’t received any response. I’m sharing this so others are aware that getting assistance with a return can be difficult, as of now impossible.
I’d really appreciate acknowledgment and help with returning these shoes for a refund/store credit. I’ve always loved the brand’s quality and design and want to continue supporting AS 98, but I hope they reach out soon to resolve this issue and restore my confidence in the brand.
October 12, 2025
Unprompted review
Reply from A.S.98 Canada
Hello Angela,
We’re very sorry that this was your experience, and we sincerely apologize for the delay in your return process.
Please note that, as outlined in our return policy, we kindly ask customers not to send multiple emails regarding the same request, as this can unintentionally push the message further down in our queue and delay response times.
That said, we’ve now responded to your emails and begun your return process. We truly appreciate your patience and understanding, and we hope to make things right for you in the end.
Sincerely,
A.S.98 Canada Customer Support
Great boots, terrible customer service!
First, let me say that the boots themselves are fabulous. High quality, gorgeous leather, beautiful styles. If only this was reflected in the customer service of the company. They are slow to ship (I received an email saying it had shipped the next day, but according to the tracking it didn't actually leave until 6 days later), slow to approve and process refunds and absolutely appalling at responding to inquiries. I placed my order on Sept 10, initiated the return the same day I received them, and it is now Oct 21 and I have yet to see my refund. It wouldn't be such a big deal if it was a small amount of money but they are gatekeeping hundreds of dollars.
Additionally, when I started my return, two of the items in my order were showing as Final Sale. This absolueltely was NOT listed anywhere on the product description during purchase (or after - I went back and checked). Luckily I did not wish to return these but companies who hide Final Sale terms and conditions from customers until after the fact leave a really poor taste in my mouth.
Do yourself a favour and buy their products from literally anywhere else.
October 20, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Emma,
Thank you for taking the time to share your feedback.
We’re very happy to know you love the quality and craftsmanship of our boots, but we sincerely regret that the service you received didn’t meet your expectations. We completely understand the inconvenience this may have caused.
Regarding Final Sale items, this information is clearly outlined in our Returns and Refund Policy section on our website prior to checkout.
We genuinely appreciate your feedback, as it helps us continue improving both our service and communication.
Warm regards,
A.S.98 Canada Customer Support
Terrible service
Terrible service! No response to email inquiries. Not even sure there is a person available to see these emails.
September 29, 2025
Reply from A.S.98 Canada
Hello,
We’re sorry that our response time didn’t meet your expectations. We have acknowledged your return request, and your return process has already been started, as mentioned in our last message. We truly appreciate your patience and understanding.
— A.S.98 Canada Customer Support
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