Contacting the company has been difficult. I ordered a pair of boots which didn’t fit me as I’d hoped. I wanted to exchange for a different, more expensive pair. No response, so I ordered the second p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been... See more
Company replied
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appr... See more
Company replied
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise t... See more
Company replied
Company details
Written by the company
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contact info
3.3
Average
150 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bad customer service
I ordered 2 pair of shoes and loved one. I went to go return the other and found, strangely and unexpectedly (I always read the return policy before ordering), that the website said they could not be returned. And they were $344!
When I emailed customer service, their initial response was good: they promptly answered and said they can accept the return, and to await further instructions (address to send the shoes, return label). BUT then, that was 9 days and 2 follow up emails from me ago. I'm left hanging ... not knowing what to do. There is no phone number (Canadian site) listed... I called the U.S. based site and they said they couldn't help.
This is extremely frustrating. Never happened to me before that a company simply doesn't respond. Terrible service!
August 6, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Julie,
We’re truly sorry for the delay in resolving your return — this is not the level of service we aim to provide. Please rest assured that our customers always have the option to return their order. On some heavily discounted items, returns are eligible for store credit or exchange only, but we would never leave a customer stuck with an item they do not want.
I’ve just sent you a follow-up email with the return details so we can get this resolved for you right away. We appreciate your patience and hope we can turn your experience around.
Thank you,
A.S.98 Canada
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Still didn't receive shoes as of…
Still didn't receive shoes as of today....slow shipping.
July 25, 2025
Reply from A.S.98 Canada
Hi Grzegorz,
Thank you for your feedback. We’ve reviewed your order, and it was delivered well within our indicated 10-business-day timeframe for free shipping. We’re happy it arrived as expected, and we hope you’re enjoying your new shoes.
If you feel your experience has improved, we’d greatly appreciate it if you could update your review to reflect this. Your feedback helps us continue providing the best service possible.
Thank you for your support,
A.S.98 Canada
The customer service is absolutely…
The customer service is absolutely terrible. They have had my return for almost a month and they have not acknowledged it. I have sent multiple emails that they don’t respond too. I would not recommend this company what so ever. Absolutely ridiculous how horrible they treat their customers
June 25, 2025
Reply from A.S.98 Canada
Hi Sophy,
We’re truly sorry to hear about your experience and for the frustration this has caused. This is not the level of service we aim to provide. I’d like to get this resolved for you immediately.
Could you please provide your order number and confirm the tracking information for your return? This will help us locate your package right away and process your request without further delay.
We appreciate your patience and the opportunity to make things right.
— Customer Care Team
I love love AS98 shoes
I love love AS98 shoes, sandals, and boots . They are super well made, soft leathers, and the designs are always interesting. Did I mention comfortable?!?! I am so thrilled that I can now get them in Canada without paying any outrageous shipping/duty/tax fees to get them shipped here. They even honoured a sale price that was on just after I made a purchase! Incredible customer service.
July 2, 2025
Reply from A.S.98 Canada
Hi Lorraine,
Thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying your A.S.98 shoes, sandals, and boots. It means the world to us that you appreciate the craftsmanship and unique designs, and yes, comfort is always a must!
We’re so glad you’re happy with your experience shopping with us in Canada. Your support truly inspires us to keep delivering the best service possible.
Thank you for being part of the A.S.98 family! ❤️
— A.S.98 Canada Customer Support
appointing quality and customer experience
I’ve ordered several pairs of shoes from this company. The previous ones didn’t fit me well, so I returned them without issues. This time, the sandals I received looked great and initially seemed to fit. But after trying them on around the house, I felt something strange — they caused painful sores on my feet.
To be sure, I wore them inside for a short while to see if they’d break in. Unfortunately, the discomfort got worse, so I decided to return them. To my surprise, the company rejected my return, claiming the shoes had been “worn.”
I was shocked. I only wore them briefly at home to test if I could actually use them. Sadly, I didn’t have photos from the moment they arrived, so I couldn’t prove their original condition.
This experience was very frustrating, especially considering the price of these items. I expected more understanding and flexibility. I won’t be shopping from them again — and I’d suggest others think twice before ordering.
July 17, 2025
Unprompted review
Reply from A.S.98 Canada
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. After reviewing our records, we were unable to locate an order under your name. To help us investigate further and provide the best possible assistance, could you please provide your order number or any additional details about your purchase?
Please contact us at customersupport@as98.ca
We’d be happy to look into this for you.
Thank you,
A.S.98 Canada Customer Support
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Bad customer service
Edit: the company answered underneath my review that they care and will follow through if I only send them an email with my order number, which I did immediately. Not surprisingly, weeks later I still have not had a reply from them. Sigh.
I bought a pair of very cute sandals, was super excited to get them in the mail. When I tried them on, they fit weirdly where they wouldn’t stay in my foot but fly forward with each step. Wore them around the house to make sure. Then, I tried to return that pair. They told me: they were worn, we are sending it back to you. Meanwhile I ordered a smaller size- to see if it fits better. So now, I have two pairs of shoes that fit me, but are designed in a way that doesn’t stay on- and no way to return them. Beware, buyers- these guys are out to make money and don’t consider customers. Two expensive pairs of shoes that dont fit- and no one cares enough to keep a customer… too bad .
July 2, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Ellie,
We’re so sorry to hear about the trouble you’ve had with your sandals and our returns process. We’re not finding any order under the name you provided—could you please share your order number and confirm you purchased directly from as98.ca? Once we have that, we’ll dive in right away and ensure you have all the options available—refund, free exchange, or store credit. We can also recommend an alternate style or size that should fit more securely, if you’d like.
You can contact us at customersupoort@as98.ca
Thanks for your patience; we’re committed to making this right.
A.S.98 Canada Support Team
Second reply :
Hi Ellie,
We take customer feedback seriously, but we must clarify again: we have no record of any order under your name, nor have we received any email from you through our customer service channels — including the one you mentioned in your edit.
We’ve searched thoroughly using every detail available from your review and still cannot find any purchase history with us. If you believe this is an error, please email customersupport@as98.ca with your full name, order number, and purchase confirmation so we can investigate further.
Without this, we’re unfortunately unable to assist, and must again state that your claim appears to be unrelated to A.S.98 Canada.
Thank you,
Customer Support
A.S.98 Canada
I have been longingly looking at this…
I have been longingly looking at this bag since it came out knowing I could not justify spending so much. However, when it cam on sale I could not pass on the opportunity. Love the bag. Beautiful colour. Only one shortfall: I wish the long strap was wider and matched the quality of the rest of the bag.
July 12, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Lyn,
Thank you for sharing your experience! We’re so pleased you finally treated yourself when the bag went on sale and that you love its beautiful colour and design.
We appreciate your honest feedback about the strap width and will share your thoughts with our product team as we continually look to improve. If you’d like to explore an alternate strap or another style with a wider, more structured strap, please reach out to us with your order number—we’d be happy to help.
Thanks again for choosing A.S.98 Canada. We look forward to delighting you with future finds!
A.S.98 Canada Support Team
Truly a superior brand of footwear
I like the fast rate of shipping and receiving; it’s fantastic. I also love that the sandals, sneakers, and boots fit a wide foot, are true to size, and a little roomy. My feet are very happy. The quality of craftsmanship and leather are superior to most shoe brands I buy.
June 23, 2025
Reply from A.S.98 Canada
Hi Amanda,
Thank you so much for your wonderful review! We’re thrilled to hear that our fast shipping, true-to-size fit, and roomy designs are keeping your feet happy. Delivering superior craftsmanship and quality leather is at the heart of what we do, and it means a lot to know you think A.S.98 stands out among the brands you buy.
If you ever need styling tips, have questions about care, or want to explore new styles, just let us know—we’re here to help.
Thanks for choosing A.S.98 Canada. We look forward to outfitting your feet for many seasons to come!
A.S.98 Canada Support Team
Unlike past purchase experiences with…
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been spotty--days later, or not at all. Understand shipping delays due to extra time for customs process, but really expected better given previous purchases. (P.S.: STILL do not have my purchase, awaiting reply)
June 2, 2025
Reply from A.S.98 Canada
Hi Susan,
Thank you for taking the time to share your experience. We’re very sorry that the exchange process and customs clearance led to confusing emails and delays, and that our communication fell short of your expectations. We apologize sincerely for any frustration this has caused.
We’d love to make this right. Please reach out to us directly at customersupport@as98.ca with your order number and any details you have, and we’ll prioritize resolving this for you as quickly as possible.
Thank you for your patience and for being a valued A.S.98 customer. We look forward to restoring your confidence in our service.
A.S.98 Canada Support Team
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VERY poor customer service
AS98 replied to my recent review with inaccuracies. They would like me to change my review. However, my review still stands. The issue has STILL not been resolved. I STILL have not been given exchange or return authorization instructions! Very simple! They indicate that they "replied within the timeline", which is incorrect. I repeat, they still have not corrected the issue and yet they are asking me to change my review. They sent me an email almost immediately after I left the review online, but have not yet dealt with the issue. I am simply asking for the return authorization and instructions! They also incorrectly indicated the date of my initial request..... I think this is the poorest customer service I have ever experienced, especially now that they are falsely blaming the customer for their lack of service.
June 25, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Andrea Joy,
Thank you for sharing your concerns, and we’re sorry this experience has felt frustrating.
• Return already approved – Your return was confirmed in our June 23 e-mail, and your original request date (17 June) has been fully honoured.
• Instructions & prepaid label sent – On 25 June (six business days after your first message, with 24 June being a provincial holiday) we e-mailed the prepaid label and step-by-step instructions. If you don’t see that message, please check your spam or junk folder.
• Why timing can slip – Our policy asks customers to send one e-mail per request so nothing is duplicated or mis-queued. Because eight separate e-mails were received, the system repeatedly placed your ticket at the back of the line, delaying the process. We understand the urgency and will review our wording to make that rule even clearer.
• Service standards – Six business days is well inside our published timeframe for return approval, and you’ll find many reviews from customers who followed the policy and describe their experience as excellent. We’re committed to ensuring yours finishes the same way.
If there is anything more we can do—whether arranging an exchange, store credit, or refund—just reply to the latest e-mail (once) and our team will handle it promptly.
Thank you for giving us the opportunity to make this right.
— A.S.98 Canada Customer Care Team
Gorgeous sandals and excellent service…
Gorgeous sandals and excellent service !
Thank you.
June 23, 2025
Unprompted review
Reply from A.S.98 Canada
Hi Sorina,
Thank you for the wonderful feedback! We’re delighted to hear you’re enjoying your new sandals and that our service hit the mark. Your support means everything to us.
Looking forward to helping you find your next favourite pair.
— The A.S.98 Canada Team
I have many shoes and bags from AS98
I have many shoes and bags from AS98. The craftsmanship and quality of leather and work is amazing. Handmade in Italy, doesn't get much better. Always stylish and durable. Pricey, a bit of an investment, but worth it!
June 11, 2025
Reply from A.S.98 Canada
Dear Shannon,
Thank you very much for your kind words and continued support. We are delighted to hear that you appreciate the craftsmanship, style, and quality of our products. Your loyalty truly means a great deal to us.
Best regards,
The A.S.98 Canada Team
The quality is amazing
The quality is amazing, the designs are artistic and unique, without sacrificing comfort.! Love them.
June 11, 2025
Reply from A.S.98 Canada
Dear Jan,
Thank you for taking the time to share your feedback. We are thrilled to hear that you love the unique designs and quality of our footwear. Your support inspires us to continue delivering exceptional products.
Best regards,
The A.S.98 Canada Team
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I got the wrong color, I send back with the return label (June 04th) and I didn't receive the new yet (June 16th)
May 27, 2025
Reply from A.S.98 Canada
We’re very sorry again for the mix-up with your order and the delay. We hope your replacement arrives very shortly! If once received you feel compelled to update your review, it would mean a lot to us — but of course, only if you wish to. Thank you for your patience.
— The A.S.98 Canada Team
Amazing boots
I have way too many as98 boots, but they are simply the best. Top quality, rocking styles, I just love them!! And of course, will be getting more in the fall!
May 30, 2025
Reply from A.S.98 Canada
Dear Alison,
Thank you for your wonderful review. We are so pleased to know how much you enjoy your A.S.98 boots. We truly look forward to bringing you even more exciting styles this fall!
Best regards,
The A.S.98 Canada Team
Love my sandals
Love my sandals! Fit well and very comfortable. Can wear with almost anything.
June 4, 2025
Reply from A.S.98 Canada
Dear Joanne,
Thank you for your kind review. We are delighted to hear that you love your sandals and find them both stylish and comfortable. We truly appreciate your support!
Best regards,
The A.S.98 Canada Team
Luv affair
I’ve had a luv affair with A.S.98 for years-the style and quality. Footwear is very comfortable.
June 2, 2025
Reply from A.S.98 Canada
Dear Barb,
Thank you for your lovely feedback. We’re thrilled to know you’ve enjoyed A.S.98 for years — it’s wonderful to have such loyal customers! We look forward to continuing this "luv affair" for many more seasons.
Best regards,
The A.S.98 Canada Team
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Have not received item yet still…
Have not received item yet still waiting, it seems to be taking longer then it should
April 21, 2025
Reply from A.S.98 Canada
Hi Irene,
First and foremost, thank you so much for ordering with us — we truly appreciate your support!
We did notice a discrepancy in your review and wanted to clarify the timeline for your orders. According to our system, your original order was placed on March 16th and delivered on March 26th. You had selected free shipping, which can take up to 10 business days. In your case, the order arrived in just 8 business days.
Regarding your exchange, we received the returned item on April 21st and immediately shipped out the replacement, which was marked as delivered on May 2nd — again, well within the 10-business-day window.
We do our best to communicate shipping timelines transparently and deliver promptly. If this information helps clarify the experience, we would greatly appreciate it if you could consider updating your review to reflect this.
Thank you again for shopping with A.S.98 Canada!
Warm regards,
The A.S.98 Canada Team
I have half dozen pairs of AS98
I have half dozen pairs of AS98. The boots are made of quality and are so comfortable. My first pair is over 10 years old and still in perfect condition.
April 8, 2025
Reply from A.S.98 Canada
Hi there,
Thank you so much for your kind words and long-standing support! We're truly honored to hear that you've been with A.S.98 for over a decade, and that your first pair is still going strong. That’s exactly what we aim for: timeless style, lasting quality, and comfort you can count on.
We can’t wait to keep being part of your wardrobe for years to come!
Warmest thanks,
The A.S.98 Canada Team
Well made, comfortable, stylish
These boots are extremely well made. Minimal break-in required. Both comfortable and stylish. Ordering and delivery went smoothly.
March 24, 2025
Reply from A.S.98 Canada
Thank you so much for your kind feedback! We're thrilled to hear you’re enjoying the boots — stylish, comfortable, and easy from start to finish is exactly what we aim for! 😊
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