Contacting the company has been difficult. I ordered a pair of boots which didn’t fit me as I’d hoped. I wanted to exchange for a different, more expensive pair. No response, so I ordered the second p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unlike past purchase experiences with A.S.98 US, received several confusing and/or contradictory emails from A.S.98 Canada. Reply to my queries from Customer Service regarding these emails have been... See more
Company replied
While I love these products, n o one got back to me in time to help me avoid paying for return shipping. While I understand you being extremely busy I found your customer service lacking. I did appr... See more
Company replied
Bought boots, beautiful but too big. Wanted to exchange for size smaller, made refund/ exchange request Nov. 11th and request not granted until Nov. 17th. Why is there a wait to process return? Wise t... See more
Company replied
Company details
Written by the company
AS98.ca is an online retail company based in Canada, specializing in Italian-made products crafted from genuine Italian leather.
Contact info
3.3
Average
150 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the show is awesome
The quality of the show is awesome, the design and the craftsmanship is divine 😀
I bought many pairs and I live hem so much
Thank you AS98
February 26, 2025
Reply from A.S.98 Canada
Thank you for your amazing review! 😊 We're so happy to hear that you love the quality, design, and craftsmanship of AS98. Your support means the world to us!
Enjoy your shoes, and we can’t wait to serve you again! 💙
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Obsessed with AS98 footwear!
My Addy shoes are gorgeous but, more importantly, so comfortable compared to other shoes that are not handmade. Along with a quality product, the customer service was extremely good. This is now my sixth purchase of footwear from AS98. I am a huge fan.
March 13, 2025
Reply from A.S.98 Canada
Hello,
Thank you so much for your amazing feedback! We're thrilled to hear how much you love your Addy shoes and that AS98 continues to be your go-to. Your support means the world to us!
Enjoy your new pair, and we can’t wait to serve you again! 😊
Best,
AS98 Customer Service
I have not received my order and did…
I have not received my order and did not receive a tracking number! Where is it?
March 8, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you for reaching out!
Your order contains a Spring pre-order item. Your order is scheduled to ship this week, and you will receive an update with tracking information as soon as it’s on the way.
Best,
AS98 Canada Customer Support
I haven’t received my purchase!!!
I haven’t received my purchase!!!! Order #3765
So disappointed
February 26, 2025
Reply from A.S.98 Canada
Hello,
We replied to your email explaining that your order contains a Spring item, which was clearly marked as a pre-order at the time of purchase.
We appreciate your patience and will send you tracking details as soon as it ships. If you have any further concerns, feel free to reach out—we’re happy to assist!
A.S.98 Canada Customer Support
Love the boots and great price when on…
Love the boots and great price when on sale. I was struggling to find quality dressier boots but these are beautiful boots.
February 19, 2025
Reply from A.S.98 Canada
Thank you so much for your 5-star review! We're thrilled to hear that you love your boots and found the perfect pair at a great price. We take pride in offering high-quality, stylish footwear, and it means a lot to know you're happy with your purchase.
Enjoy your boots, and we hope to see you again soon! 😊
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This are the best fitting boots I have…
This are the best fitting boots I have ever owned!
Really stylish and so comfortable
I just wish the heel was 2 inches instead of 2.5 inch.
I love them
February 3, 2025
Reply from A.S.98 Canada
Thank you so much for your kind words! We're thrilled to hear that these are the best-fitting boots you've ever owned and that you love their style and comfort.
We appreciate your feedback on the heel height—your insights are valuable to us! If you ever need any recommendations for similar styles with a lower heel, we'd be happy to help.
Enjoy your boots, and thanks for being a part of the A.S.98 family! 😊
Best regards,
A.S.98 Canada
The Ria sandals
The Ria sandals , in periwinkle , are the 7th purchase from A.S.98 . I'm more than happy with the fit , quality , and excellent service .
January 16, 2025
Unprompted review
Reply from A.S.98 Canada
Thank you so much for your kind words and for being a loyal A.S.98 customer! We're thrilled to hear that you love your Ria sandals in periwinkle and that they meet your expectations in fit, quality, and service. We truly appreciate your continued support and look forward to helping you find your next favorite pair! 💕
Love my new boots they are great and I…
Love my new boots they are great and I have received a lot of compliments!
The fit is very accurate and the material are high quality, soft, well made. You got what you paid for.
December 27, 2024
Reply from A.S.98 Canada
Thank you so much for your kind words! We're thrilled to hear you love your new boots and are receiving so many compliments! Quality and craftsmanship are what we stand by, and we're glad you feel the same. Enjoy showing them off! 😊🖤
I'm so happy with my purchase
I'm so happy with my purchase! The boots fit perfectly, the quality is superb; I have no issues once or ever.
Thank you!
December 30, 2024
Reply from A.S.98 Canada
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your purchase and that the boots fit perfectly. Your satisfaction means the world to us. Enjoy your A.S.98 boots, and we look forward to serving you again! 😊
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Exactly what I was expecting
Exactly what I was expecting. Shipping was quick. Love my new boots. Look forward to showing them off.
December 27, 2024
Reply from A.S.98 Canada
Thank you so much for your wonderful review! 🌟 We're thrilled you love your new boots and can’t wait for you to show them off. 💕👢
Read their fine print!!
Read their fine print!!! Ordered boots that were too big. Would not refund d as they were 25% off and return shipping is at customers cost.
Will never order from them again! Buyer beware!!!
December 23, 2024
Reply from A.S.98 Canada
Thank you for your feedback. Our return policy, including final sale and shipping details, is clearly stated on our website. While refunds aren’t possible for final sale items, we offered a store credit or exchange for any other A.S.98 item. We’re sorry this didn’t meet your expectations and appreciate your input.
TERRIBLE EXPERIENCE!!!!
TERRIBLE EXPERIENCE!!!!
The product was not as anticipated & they will not return it (by way of a loophole in their return policy).
I AM VERY UPSET!!!
November 22, 2024
Reply from A.S.98 Canada
We would like to clarify that our final sale policy is clearly outlined on AS98.ca. The customer ordered the same handbag in two different colors and requested to return one due to personal preference. Since the item was final sale, we offered two options—store credit or an exchange. The customer opted for store credit, which has already been processed.
Best regards,
A.S.98
Reply from A.S.98 Canada
Thank you for your lovely review! We're thrilled to hear you love your boots and enjoyed the fast delivery. ❤️
A.S.98 Team
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Best fitting & looking boots you will ever own
Best fitting & looking boots I will ever own, just received my second pair and am in love all over again, have had so many compliments and love speading to work about as98, you will definitely not regret your choice. Can’t wait for my 3rd pair but wait they also have purses…
November 25, 2024
Reply from A.S.98 Canada
Thank you for your amazing review! We're thrilled to hear how much you love your boots and appreciate you sharing the A.S.98 love. We can't wait to help you find your next favorite pair—or maybe even a purse! 😊
Love my new pair of boots
Love my new pair of boots! Super comfy, very stylish and just the right height!
November 25, 2024
Reply from A.S.98 Canada
Thank you for your amazing feedback! We’re thrilled to hear you love your new boots and find them super comfy and stylish. It’s wonderful to know they’re the perfect fit for you.
We hope you continue to enjoy them, and we look forward to serving you again soon!
Best regards,
The A.S.98 Team
AS98 truly wonderful
AS98 always delivers (no pun intended!)…
Quality is always there, efficient service, what they say is going to happen truly happens. Love dealing with AS98 as much as I love their products. And I love love love their products!! Thank you AS98!!
November 18, 2024
Reply from A.S.98 Canada
Thank you for your amazing review! We’re thrilled to hear you love our products and service—it means so much to us. Your support inspires us to keep delivering the quality you deserve.
We look forward to serving you again soon!
Best regards,
The A.S.98 Team
The best, dependable brand!
I can always count on AS98 to be the softest leather, a true to size fit, and all around comfort. They never disappoint!
November 21, 2024
Reply from A.S.98 Canada
Thank you for your wonderful review! We’re so happy to hear that you can always count on A.S.98 for quality, comfort, and a perfect fit. Your support means the world to us, and we’re thrilled to continue exceeding your expectations.
Best regards,
The A.S.98 Team
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A disappointed customer
Product , boots, were NOT delivered. Luckily, I was reimbersed my $$ in 10 business days.
October 14, 2024
Reply from A.S.98 Canada
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the non-delivery of your boots. While we’re glad to hear that the reimbursement process was resolved promptly, we understand the disappointment of not receiving your order as expected.
Please rest assured that we are continuously working to improve our shipping processes to prevent such issues in the future. If there’s anything we can do to assist you or if you’d like to explore other options, please don’t hesitate to reach out.
Thank you for your understanding and patience.
Best regards,
The A.S.98 Team
delivered before arrival date which was…
delivered before arrival date which was awesome beautiful boots the wife loves them been buying them for 9 years tradition for christmas presents, the sizes have change a little bit on the new stock 37 is a little big but 36 is a little tight overall great boots great quality and my wife has the first boots i bought her still rocking them to events. A+ as98 A+
November 21, 2024
Reply from A.S.98 Canada
Hello,
Thank you so much for your thoughtful review! We’re thrilled to hear that the boots arrived ahead of schedule and that your wife loves them. It’s incredible to know that A.S.98 has been a part of your Christmas tradition for the past nine years—that means so much to us!
Thank you again for your continued loyalty and for sharing your experience. We look forward to being part of many more Christmases to come!
Best regards,
The AS98.ca Team
Absolutely love my boots
Absolutely love my boots! Fast delivery. Sizing always consistent!
November 12, 2024
Reply from A.S.98 Canada
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you absolutely love your boots and that the delivery was fast. It’s wonderful to know that you find our sizing consistently reliable—it’s something we strive for to ensure a great experience for our customers.
We truly appreciate your support and look forward to serving you again in the future. Enjoy your boots!
Best regards,
The AS98.ca Team
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