Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
Company replied
I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case. It is best to pick up the phone... See more
Company replied
Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
Company replied
Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.4
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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A special lady
I today spoke with a lady called Carol Greenwood..The lady had endless time and compassion towards me. I suffer from both physical and mental problems and she was an absolute star at making me feel at ease.
February 17, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us. I will pass on your comments to Carol and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Terry S
Everybody was very help full and a kind lady, Claire Mc Cusker helped me through a very difficult time, thank you so much.
February 12, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your feedback, I will pass this on to Claire and the team.
Kind regards,
Kim Phethean
Customer Experience Team
Professional friendly service.
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting to the right outcome easier and less daunting. I
would recommend his services with confidence to anyone who was in a similar situation to myself and needed the right guidance.
January 27, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to provide your feedback for John. I will certainly share this with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team
SAR - no reply. Previous review removed.
Previous review removed - feeble attempt to pretend I'd reviewed the wrong company.
I have their letters.
Pretending to act for Santander except Santander pretend it's Ascent.
A £9,000 bill for legal services was "a mistake" - £950 the real figure
Not a margin of error.
February 7, 2026
Unprompted review
Kadi thankyou for helping me.
My advisor Kadi was empathetic knowledgeable and took time to understand my problems. She was professional but helpful delivering clear advice. Thankyou Kadi
February 3, 2026
Unprompted review
Reply from Ascent
Thank you so much for taking the time to share your feedback! I will pass on your positive comments to Kadi and her team.
Kind regards,
Kim Phethean
Spoke to Gregg
Spoke to Gregg, very helpful, very polite. To do with HSBC and resolved with kindness and good explanations.
January 15, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with Greg! I will share the feedback with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team.
The agent Margaret was absolutely…
The agent Margaret was absolutely exceptional. Thoughtful, consultative and most importatnt outcome driven to find the best result for me.
January 15, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience. I will pass this feedback on to Margareth and her team.
Kind regards,
Kim Phethean.
Customer Experience Team.
Reply from Ascent
Thank you for taking the time to share your experience, I will share the feedback with the colleagues who you have spoken with today.
Kind regards,
Kim Phethean
Customer Experience Team
I was informed about the arrears
I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation
January 5, 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will share the feedback with the colleague you spoke with.
Kind regards,
Kim Phethean
Customer Experience Team
Excellent help with my problem avoiding…
Excellent help with my problem avoiding misery and a fresh start for the new year
December 24, 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will share your feedback with the colleague you have spoken with.
Kind regards,
Kim Phethean
Customer Experience Team
Claire McCusker Was courteous
Claire McCusker Was courteous, professional and totally understanding of the situation.
December 10, 2025
Unprompted review
Reply from Ascent
Thank you for sharing your experience with our Claire! I will of course share your kind comments with her and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Vanessa Emeordi Showed great warmth and…
Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team
November 27, 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will pass on the feedback to Vanessa and her team.
Kind regards,
Kim Phethean
Customer Experience Team.
Very helpful and friendly and efficient…
Very helpful and friendly and efficient helpful staff re a22062048164
November 21, 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share the feedback with the colleagues that have supported you?
Kind regards,
Kim Phethean
Customer Experience Team.
Reply from Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share your feedback with the colleague who supported you?
Kind regards,
Kim Phethean
Customer Experience Team
The lady was nice.
The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.
November 6, 2025
Unprompted review
Reply from Ascent
Thank you for sharing your experience, can you provide me with an account reference so that I can review and share your feedback with the colleagues you spoke with?
Kind regards,
Kim Phethean
Excellent customer service
A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.
November 5, 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, I will share your comments with Sarah.
Kind regards,
Kim Phethean
Sorry I can not remember her name but spoke on multiple times
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too on a number of the times was very helpful and I often felt she was going above and beyond. Please keep this up (as I work in the catering industry,were service is important and understanding of guest needs)
November 5, 2025
Unprompted review
Reply from Ascent
Thank you for taking your time to share your experience with us! I will be sure to pass this feedback on to the colleagues you have spoken with since we have been managing your case file.
Kind regards,
Kim Phethean
Call in to resolve
I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case.
It is best to pick up the phone and discuss a tricky situation to navigate out of itrather than burying ones head in sand! My experience couldnt be bettered! Well done and many thanks to Nihad!!
November 4, 2025
Unprompted review
Reply from Ascent
Thank you so much for taking the time to share your experience with us. I will of course, share this feedback with Nihad!
Kind regards,
Kim Phethean
Customer Experience Team
Reply from Ascent
Thank you for taking the time to share your experience, I will share with the colleagues that have worked on your case file.
Kind regards,
Kim Phethean
Customer Experience Team.
Excellent job
Malick has done an excellent job. She was very helpful and attentive, answering all my questions patiently and knowledgeably, and helping me find a suitable solution.
October 28, 2025
Unprompted review
Reply from Ascent
Thankyou for taking the time to share your experience with Malick, I wills share the feedback with her.
Kind regards,
Kim Phethean
Customer Experience Team.
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