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Ascot Lloyd Reviews 

401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and advisors for their politeness, professionalism, and extensive knowledge, often providing clear explanations and valuable advice. People frequently highlight the excellent service received, noting the efficiency and ease with which their inquiries were handled, making them feel secure and well-informed. Reviewers also appreciate the quick response times and the smooth contact process, which contributes to a pleasant and reassuring overall experience. However, some customers also noted issues with delays in getting a response or information, and a lack of clear processes for email redirection or follow-up.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as professional, friendly,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the company's efficiency and... See more

Response time

Reviewers mention positive feedback about response times, with many customers experiencing swift responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aimi was polite and gave me the confidence in her manner that she will look after our joint investments. Her following actions to locate our withdrawals illustrated that she is more than words. We ha... See more

Rated 5 out of 5 stars

Contact via phone was quickly answered. Ascot Lloyd team member was patient, courteous and friendly. I really appreciated the help and support while I logged on to the web site for very first ti... See more

Rated 5 out of 5 stars

Jojo at Ascot Lloyd was helpful, polite and dealt with my enquiry promptly. I received the promised emails shortly after our phone call ended ensuring that I was fully informed of the correct time and... See more

Rated 5 out of 5 stars

My call was answered very quickly and I was transferred to the department I needed immediately and my questions were answered very well so that I now know what to do and who to speak with. Barnaby... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

Here at Ascot Lloyd, we pride ourselves on being financial advisers who offer financial advice & financial planning to personal & corporate clients.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(401)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Ascot Lloyd for a…

I have been using Ascot Lloyd for a number of years and have always had a good experience. They are clear in their advise and happy to take questions if you have any.
Their attention to detail is second to known.
I would thoroughly recommend Ascot Lloyd for any financial advice.

July 10, 2025
Rated 4 out of 5 stars

Resuming contact

After no contact for several years I discovered you had an incorrect Email address. This has been sorted and I have no complaints about subsequent contact

March 27, 2025
Rated 1 out of 5 stars

Not very helpful.

Not very helpful.
You live abroad but forced to maintain a SIPP in the UK? No thanks.

June 8, 2025
Unprompted review
Ascot Lloyd logo

Reply from Ascot Lloyd

Good afternoon, thank you for your review. We are sorry to hear we have not met your expectations, and we would like to understand more so we can improve our services. Could you please reply to our direct message on Trustpilot with your full name and a phone number or email address, so we can arrange for a member of our team to contact you? Thanks Alex

Rated 5 out of 5 stars

Mustafa Mahmood

I have been extremely impressed by the service given concerning my pension annuity.
The advice given was straightforward and evrything was explained to me in as much detail I required.
I would not hesitate to give my full recomendation.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice from Ascot Lloyd

The advisor was excellent and explained everything in detail.
I feel confident I have received the best advice.
I was kept informed with each step and process and everything was made clear.
Overall I am totally happy with my new advisor.

May 20, 2025

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