Ascotts Group Limited Reviews 

902
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly helpful, and entirely professional, ensuring that every single visit feels welcoming and truly reassuring. People also deeply appreciate the efficient and reliable service provided by the skilled team, noting that vehicle repairs and routine maintenance are handled promptly without any unnecessary delays. Consumers additionally praise the comfortable overall environment, explaining that the indoor waiting areas and vehicle showrooms are consistently kept exceptionally clean and well-maintained. Reviewers consistently find the booking process to be straightforward, organized, and entirely seamless, which makes arranging future appointments extremely convenient and stress-free.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional and efficient experiences from... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Customer service

Reviewers highlight positive aspects of customer service, noting an overall consensus of excellence from... See more

Quality

Customers consistently report satisfaction with quality, noting that the team always does everything... See more

Booking process

Consumers find the booking process to be extremely satisfying and straightforward. Reviewers highlight how... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

902 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(902)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Staff were friendly and informative…

Staff were friendly and informative particularly concerning problems in the supply chain at source of manufacture. I will need to return in a week or so to complete the work. Apart from that the same excellent service.

March 21, 2025
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Rated 5 out of 5 stars

From the begging to the end

From the begging to the end, I felt a unique experience. The staff members acted accordingly, professional and knowledgeable. I had to fix a part and the service provided were up to standard. Thanks for a great job :)

March 18, 2025
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Rated 5 out of 5 stars

Outstanding Service & Staff

Over 25 years of using Ascotts never had bad service. From the moment you walk through the door Lily,Sally & Carol always welcome you with a smile and see to your needs. The boys in the workshop are first class as are all the management.

March 12, 2025
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Rated 5 out of 5 stars

Great Garage

Professional garage with fantastic helpful staff, who know everything there is to know about the cab industry - I wouldn’t even consider going elsewhere.

Gary Watson

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The team at Ascots are exceptional. The Sales team are excellent ,knowledgeable and very helpful.The service team are specialists in LEVC taxis and provide all aspects of service and repair. I'm Very pleased with the team at Ascots, a proper firm.

February 24, 2025
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Rated 5 out of 5 stars

Satisfied customer

Had my pre inspection and MOT done at Ascotts and got them to present my taxi today and I must say doing this takes all the stress out of what normally would cause me a nervous breakdown
Highly recommend doing it this way.
Staff as ever on point and very helpful and efficient

January 31, 2025
Unprompted review

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