Autism 360 Reviews 62

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was hesitant to proceed with the assessment for my son because of past experiences with Autism 360. I had a letter in the post as a reminder to proceed forward with the assessment. I'm so glad I did... See more

Company replied

Rated 5 out of 5 stars

Honestly I can’t thanks Autism 360 staff enough. They were quick to arrange an appointment for my little boy and promptly met with us the begin his assessment. They were attentive to his needs and we... See more

Rated 5 out of 5 stars

I highly recommend autism 360 to anyone who is considering getting a diagnosis. My daughter has recently been assessed and diagnosed with autism and we both cannot praise Marie enough, who led my daug... See more

Company replied

Rated 1 out of 5 stars

This company needs to look at the bigger picture. I was suprised how quickly I was not given a diagnosis, the video assessment is very rushed, brief, not really appropriate for an adult. The informati... See more

Company replied

Company details

  1. Mental Health Clinic

Written by the company

We have a passion for changing lives! ASD 360 are a specialist Autism Clinic providing Autism Spectrum Disorder (ASD) diagnosis for adults throughout the United Kingdom. As an advanced, forward-thinking, private organisation, we run diagnoses and assessments through virtual video calls. The highly skilled and experienced team of Autism Clinicians at Autism 360 are dedicated to providing the highest quality of care and support to our patients and their families.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. The staff at ASD 360 are professional, courteous and responsive. The process of getting a diagnosis was pretty much smooth and problem free. Highly recommended.

July 2, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

Great to hear it was a positive experience for you. Thanks so much for leaving feedback, and the recommendation!

Rated 5 out of 5 stars

A Supportive and Seamless Autism Assessment Experience

I recently had an autism assessment done with ASD360, and I honestly can’t say enough good things about the experience. From start to finish, the process was incredibly smooth, clear, and modern. Everything was explained in a way that made sense, and I felt comfortable the whole way through.

Elina was amazing, kind, understanding, and really great at what she does. She made a process that could have felt overwhelming feel calm and respectful. I felt seen and listened to, which meant a lot.

If you’re considering an assessment and want a team that truly cares and knows what they’re doing, I highly recommend ASD360. They made something that felt big feel manageable and positive.

June 27, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

What a fantastic review to read, for us as a service to know we met your expectations, and for those considering an assesment with us. Your detailed feedback is much appreciated.

Rated 5 out of 5 stars

Autism assessment via Right to Choose

We have recently had an autism assessment and diagnosis with Autism-360 via the NHS Right to Choose service for my teenage daughter. From being referred to receiving the diagnosis only took 6 months which compared to other options was very quick. Both Elina and Louiscia were very patient and understanding and we received very quick responses when contacting the office. The online portal was really easy to use. It was clear during both the parent and child assessments that my daughters history had been reviewed thoroughly which was very reassuring. During the feedback session we both had the opportunity to ask any questions we had. We look forward to receiving the report to show any adaptations that may benefit her. Very happy with the service we have received.

June 19, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

Thank you for leaving such detailed feedback. We do our very best to make sure you have a good experience, from trying to minimise the wiatiing time to making sure we are well versed in all information shared to us in advance. I will ensure the feedback is shared with all of those involved.

Thanks again,
Liz

Rated 5 out of 5 stars

Matthieu has been a great help with my referral

I am only at the referrals stage, so cannot comment on assessments, but I have been in contact with Matthieu from ASD 360 regarding my ASD referral and he has been extremely helpful - consistently timely, patient, knowledgeable, and supportive with replies. My GP made multiple mistakes with my referral and Matthieu's help was integral to helping me resolve issues and not lose hope in what was becoming a very stressful process.

May 1, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for your detailed feedback Esther.

We will make sure this is passed on to Mattieu. We look forward to supporting you through the assessment process as well.

Rated 5 out of 5 stars

Fabulous service under the NHS right to…

Fabulous service under the NHS right to choose for two children.
Both underwent thorough assessments, with questionnaires and other evidence submitted, parental interviews, child ADOS assessments, then feedback appointments. The clinicians were lovely.
The reports were through and arrived very promptly. Special thanks to Sophie for completing our report super quickly for our EHCP review.

March 14, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks so much for taking the time to leave such a positive review. We appreciate how important it is to get reports quickly, so will always work to get them out as soon as possible.

Rated 5 out of 5 stars

My Assesor Sophie was amazing

My Assesor Sophie was amazing, she made me feel like I didn’t have to mask and I was very comfortable to be more open with the entire assessment. I am truly greatful for Autism 360 and Sophie!

March 12, 2025
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for the review! Great to hear you had a very comfortable time, and will pass the feedback to Sophie.

Rated 5 out of 5 stars

Understanding and thorough

I contacted Autism 360 for an assessment after it was recommended to me that I should be assessed for autism. There is a lot to process which has been difficult personally but I cannot fault the Autism 360 staff and the psychologist who conducted my assessment. I really am very grateful - thank you. And I recommend Autism 360 to anyone who requires an autism assessment. Everything was very thorough and explained well.

December 16, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Great to hear your experience was a positive one. We appreciate your recommendation for others to choose us too!

Please reach out and consider our Power Hours if these would be of help to you in processsing the information given. It can take some time, but please be in touch if we can assist.

Rated 5 out of 5 stars

Highly recommend Autism 360 and Angela

I was referred to Autism 360 through Right to choose. The whole process was done in a timely manner. Angela was brilliant during my assessment and feedback appointment. I found her friendly and approachable, and very thorough. I highly recommend Autism 360

October 31, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Great to hear you had such a positive experience. We will pass your feedback to Angela. Thanks so much for your recommendation.

Rated 5 out of 5 stars

Highly recommend

Fantastic service, very quick with getting assessments that fit round daily life. Everyone who I had communication with were lovely and great with listening, understanding and feedback to any questions or queries. Response via email is also very quick. Overall very pleasant with the service provided.

September 23, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for taking the time to leave us a review. We aim to offer a range of appointment times, and great to hear this was of help to you. We will pass your positive feedback to the team.

Thanks again.

Rated 5 out of 5 stars

Very positive!

My whole experience with ASD-360 has been extremely positive from the start. Going into the assessment I was quite nervous since I was unsure about what it would entail, but my assessor Angela was very good at making me feel more comfortable and explaining everything thoroughly at my feedback session. She was able to pick up on small details about my communication which I wasn't even aware of, despite my high masking, to inform the diagnosis. Can't recommend this service enough!

September 12, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for your detailed feedback Megan. We recognise it can be a nervous time for people. Great to hear you were reassured within the assessment.
We really appreciate your recommendation!

Rated 5 out of 5 stars

Quick, simple and highly recommended.

Extremely simple. From initial interest to diagnosis all done within a month. A fully comprehensive report is also provided after diagnosis that is sent to both your GP and and yourself. Included in the package is a post diagnosis webiner which is a nice touch.

August 13, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for sharing your experience with the service. Great to hear you found it a positive and uncomplicated process.

Thanks again
Autism 360

Rated 5 out of 5 stars

Highly recommended. Thank you.

The whole process was easy to arrange; I was able to start the self-assessment section immediately after registering, and once completed I was able to book the actual assessment and choose dates and times that were only a few days in advance.

The assessment was professional and thorough, indeed running over the allotted time, and I was grateful that the practitioner Angela clearly had a care for my wellbeing as I was very nervous.

Highly recommended. Thank you.

July 30, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks Chris for taking the time to leave us a review. Its great to hear the self assessment portal and assessment booking made the process easier for you. We pride ourselves on a minimal waiting list as much as possible and glad you were able to take advantage of our short wait times.

We will pass your clinician feedback on to Angela. We understand that having an assessment can make people feel anxious or nervous and we will always do our best to put you at ease.

Thanks again!

Rated 5 out of 5 stars

Wonderful Experience Throughout Process

Every part of the process of ASD 360 has been wonderful. At every stage from just emailing somebody in the office, to video call for parents questions & lastly how ASD 360 adjusted to assessing our child. I would recommend this service to so many people.

June 17, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks so much for your detailed review of your experience with us. We pride ourselves on making the process as accessible for everyone involved, and glad this was of help to you and your child.

Thanks again from the team at Autism 360

Rated 5 out of 5 stars

Thank you Autism 360

I am glad I went with Autism 360 for my assessment.

The initial set-up and pre-screening was easy but the system is a little bit clunky in my opinion.

The questionnaires were OK. I thought it was odd that once you've filled something in and submitted it you can't go back and view it (but I copied everything into Word as I went along anyway so I had a record for myself).

Once I had filled in everything I could book an appointment though they did have some technical issues and I hadn't booked the time slot I thought I had - though that wasn't a problem for me. After booking the appointment I got an email with the Skype link, some things to prepare and a request to fill in the information (that I had to fill in before I could book the appointment - I thought this part was strange and could probably be looked in to).

I was very anxious during my assessment (I don't understand how people can do this in person), but Angela made me feel listened to and accepted which eased my anxiety somewhat. I liked that the feedback meeting was booked in at the end of the assessment so I didn't have to worry about when that would be. I received another email with the Skype link and all the same information as I got with the assessment one as if I was doing another one - I would suggest another email template is created for feedback appointments.

I, also, received the invoice for payment immediately after the assessment. This system felt a bit clunky also, my credit card wouldn't work so I had to pay via 'gocardless' but that went through fine.

On hearing I met the ICD-11 criteria I cried, I don't know if I was upset or relieved but Angela made me feel comfortable and validated.

The wait between being told I'm autistic and receiving the report was agonising. Without evidence for almost two weeks I started doubting my own memory and thinking I'd made everything up!

The report was thorough and balanced, which I liked. There was a focus on strengths and potential accommodations rather than just the 'deficits' which I had been thinking about for a very long time.

Now I'm looking forward to discovering myself as a late-diagnosed autistic person and improving my quality of life.

May 28, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks so much for your detailed review. We welcome all feedback on our processes as we can ensure it offers the best experience, and we will take all information you have shared into consideration.

It is reassuring that you found key aspects of the service helpful; being online and knowing when your feedback will be. It is important for us that a person is seen beyond 'deficits' associated with the autism diagnostic criteria, and I hope the strengths and accommodations are helpful to you.

Thanks again,
Liz

Rated 5 out of 5 stars

Liz and the team at ASD360 were great

Liz and the team at ASD360 were great. Explained everything and helped me explore and understand myself at 52 years old. Had been thinking about an assessment for some time and a couple of things pushed me over the line to get one. Can’t recommend highly enough.

April 29, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for leaving a review. It always makes us very happy to know that we met all of your expectations. We really appreciate your recommendation.

Thanks from the Autism 360 team

Rated 5 out of 5 stars

Everything I needed it to be!

Finally decided to go for an assessment, and I chose ASD 360 as it was one of the more affordable options I could find. I did not know what to expect, but their service provided everything I was looking for and a lot more than I had expected.

I was really pleased with Angela; she was the one I chose for my assessment, and she made the whole process much more comforting. I was also given a lot of great feedback, advice, and resources to explore in my feedback appointment.

I am very pleased with this service, and it was everything I needed it to be!

May 23, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for leaving such a detailed review!

We aim to be as affordable as possible, with various prices and payment options, so I am glad that was of help to you.
It is great to hear you took the option to select your clinician. We aim to give as much information as is helpful in feedback sessions, and it sounds like a very positive experience for you. I hope the resources that have been shared have ongoing usefulness for you.

Many thanks
Liz - Autism 360

Rated 5 out of 5 stars

I'm a late diagnosed autistic

I'm a late diagnosed autistic, who has high masking, the team were able to discern the difference. I am now validated for my actual experience of life. I am grateful to Angela, And ASD 360, and Chloe too.

May 6, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Hi, Thanks so much for leaving a review.
We work hard to understand when someone is masking, as we understand how this can impact upon the assessment process. It is wonderful to hear that you feel validated following your experience with Autism 360.

Rated 1 out of 5 stars

The company is a joke

The company is a joke. They don't show up for appointments, and it's impossible to reach them by phone. Beware scammers.

March 21, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Hi Glen,
Can you please email me at enquiries@asd-360.com so I can further understand your concern. I believe you may have left a review for a service that we at Autism 360 have not provided.

Our phone lines are answered within a very short period of time, and we respect everyone we offer an autism assessment for. As such we always attend the assessments as scheduled.

I would appreciate if you would check the organisation for which you have left a review, so that this review does not misrepresent the high values and supportive ethos of the Autism 360 team.

Thanks
Liz

Rated 5 out of 5 stars

I strongly recommend Angela and brain & Liz

I strongly recommend Angela
And Brian!
Liz also!

These guys are super stars!!!
I can’t even put into words how I feel but these guys have helped me so much. They have gone above and beyond with my little girl diagnosis.
Super fast and you can call at any time for help and guidance.
I wouldn’t go anywhere else.
Amazing! Amazing! Amazing!
Thank you all! Xxx

March 5, 2024
Unprompted review
Autism 360 logo

Reply from Autism 360

Thanks for taking the time for leaving a review of your experience.

We are so pleased you've found your experience with Autism 360 so beneficial. We aim to work with every person we assess to help them and their families as much as possible.

Your review will also be of reassurance to other families considering assessments with a private provider, and specifically with us at Autism 360.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look