I ordered a Rug in March 2025,contact the company for an update on my order and got a reply to say they didn't have it in stock still and in July again sent them an email and got radio silence. So bas... See more
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Ordered rug on 12th June still not received order tried to contact them many times by phone email and text also chat but get no replies have put it in the hands of my bank, rubbish customer care, advi... See more
I recently purchased a rug from Ashanti Rugs and couldn't be happier with my experience. The website is easy to navigate, and the selection of rugs is fantastic. I found exactly what I was looking f... See more
Company replied
The processes are very quick and the feedback on the individual steps is exemplary. When I had a problem, I was helped very quickly, friendly and uncomplicated. I can highly recommend this company.... See more
Company replied
Company details
Written by the company
We offer you a wide range of wool rugs, to modern or vintage & classic rugs - at Ashantirugs we guarantee you to find the rug that fits your taste and reflects your style. At the end of the day it is exactly that, weather your style is hip, classy wild and colorful or puristic, which makes your choice the exact right match to your home. We are trying our very best to ensure you will be stunned and convinced by our collection of high quality rugs so diverse and unique as each of our lives are! Welcome to ashantirugs...we are happy to have you!
Contact info
222 Bon Marche Centre 241-251 Ferndale Road, Brixton, London, SW9 8BJ, London, United Kingdom
- +44 20 70978693
- sales@ashantirugs.co.uk
- ashantirugs.co.uk
2.8
Average
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a Rug in March 2025,contact…
I ordered a Rug in March 2025,contact the company for an update on my order and got a reply to say they didn't have it in stock still and in July again sent them an email and got radio silence. So basically this company is a scam, beware!!
March 12, 2025
Unprompted review
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Ordered rug on 12th June still not…
Ordered rug on 12th June still not received order tried to contact them many times by phone email and text also chat but get no replies have put it in the hands of my bank, rubbish customer care, advice stay clear of this company
July 9, 2025
Unprompted review
Terrible customer service
Terrible customer service. Nasty rug bits fallen off within days.
May 15, 2025
Unprompted review
Fantastic service
Fantastic service, rug was great value and arrived within 48 hours of ordering.
Can’t ask for better customer service than that! Thank you!
September 18, 2024
Unprompted review
Great service
Great service. Arrived in just a few days. The staff I spoke to were very helpful.
August 15, 2024
Unprompted review
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I recently purchased a rug from Ashanti…
I recently purchased a rug from Ashanti Rugs and couldn't be happier with my experience. The website is easy to navigate, and the selection of rugs is fantastic. I found exactly what I was looking for at a great price. The quality of the rug exceeded my expectations – it's beautifully crafted and adds a lovely touch to my living room. Delivery was quick, and the customer service team was very helpful with all my questions. I highly recommend Ashanti Rugs to anyone looking for high-quality rugs and excellent service!
July 18, 2024
Unprompted review
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
Don't waste your time with this company
Waited a month for a rug I ordered only for it to arrive faulty, chunks of thread that had just been rolled up to try and conceal gaps and edges that look like they had been cut with a pair of blunt scissors. had a replacement sent which I asked to be checked prior to dispatch, no reply to that request and received a replacement which had a massive random black line threaded all through the rug and also looks like a 5 year old cut it. Now trying to get it returned for a refund which is a painful process, no urgency especially given it was purchased on a credit card so I am being charged interest for a faulty item. Have asked 3 times for detail of the 'quality check' process they reference on their website but they don't seem capable of providing any clarity, just ignore the question. I would save yourself the hassle and go elsewhere
Update following their reply - the only reason I needed to return the replacement was because it was also faulty!! I wanted the rug but it would be impossible to hide a big black line running through the middle and wonky edges. The company also had the audacity to ask me to remove my review for the refund!! Why?? my review is 100% true and that’s what I told them, I then also asked again for details of the quality checks they claim to carry out on their website and guess what… no reply!
July 15, 2024
Unprompted review
Reply from ashantirugs.co.uk
Good morning,
I'm sorry you're upset.
We've kept in touch with you. We picked up the faulty rug and sent you a new one, as you asked.
When you wanted to cancel the replacement after it was already sent, we started getting it back. We gave you a full refund once we knew the courier was returning the rug.
Best regards,
Sam Sage
Great Company excellent customer…
Great Company excellent customer service, very caring love my product thank you
May 21, 2024
Unprompted review
Reply from ashantirugs.co.uk
Thank you so much for your glowing review! We're thrilled to hear that you received your rug quickly and that it met your expectations in terms of quality. We can't wait to assist you with your future orders. If you ever need anything else, feel free to reach out. Happy decorating!
I received my rug quickly after the…
I received my rug quickly after the purchase.
Got what I wanted and the quality is as described.
Surely gonna order again.
April 3, 2024
Unprompted review
Reply from ashantirugs.co.uk
Thank you so much for your glowing review! We're thrilled to hear that you received your rug quickly and that it met your expectations in terms of quality. We can't wait to assist you with your future orders. If you ever need anything else, feel free to reach out. Happy decorating!
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Have been recommended to you
Have been recommended to you. It was a good choice to order here. Best regards
February 6, 2024
Unprompted review
Reply from ashantirugs.co.uk
Thank you so much for your kind words! We're thrilled to hear that you were recommended to us and that you had a positive experience ordering from our service. We strive to provide the best possible experience for our customers, and it's always wonderful to know when we've succeeded. If you ever need anything else, don't hesitate to reach out. Best regards!
Purchased my rug last week Monday…
Purchased my rug last week Monday and received it the following Thursday. Quality meets my expectations. High quality material and the colours are true to the images online. Overall, I can definitely recommend buying here. You’re up for a good shopping experience!
January 25, 2024
Unprompted review
Reply from ashantirugs.co.uk
Thank you so much for your kind words! We're thrilled to hear that you had a great shopping experience with us and that the rug met your expectations in terms of quality and color accuracy. We strive to provide our customers with the best products and service possible, and we're glad to hear that we hit the mark for you. If you ever need anything else or have any questions, feel free to reach out. We appreciate your recommendation and look forward to serving you again in the future!
The processes are very quick and the…
The processes are very quick and the feedback on the individual steps is exemplary.
When I had a problem, I was helped very quickly, friendly and uncomplicated.
I can highly recommend this company.
My special thanks to Sam Sage.
January 17, 2024
Unprompted review
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
Customer service was great
Customer service was great! I spoke to Sam a number of times online and over email and my queries were dealt with in a timely fashion. Sam was absolutely great gave me all the options available to me. Thanks Sam!
December 15, 2023
Unprompted review
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
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Because its not possible to give 0…
Because its not possible to give 0 stars, after sales are absolutely horrendous to the point I have had to contact trading standards..
December 12, 2023
Unprompted review
Reply from ashantirugs.co.uk
Hi Jamie, Sorry to hear about the confusion regarding your return. We made sure to keep you updated with all the necessary information and promptly processed your refund when you returned the item. However, it seems that you have not yet sent back the rug as previously discussed. Despite multiple attempts through calls and emails, we have not received a response from you.
Ordered a Turkish border carpet. Got sent completely the wrong carpet. Wasn't notified or a despatch as I was told I would be and sent by a completely rubbish courier service. Will not exchange/refun
Ordered a Turkish border carpet and got something completely different. Won't exchange or refund. Can't deal with these people. DO NOT BUY FROM ASHANTI RUGS
June 1, 2023
Unprompted review
After sales issues
Good quality rug and fast delivery but after-sales is very poor. No reply to my 3 emails to return the item.
EDIT; Good that they replied to the review after a few months but doesn’t help me at all. Still have a rug I don’t need..
January 13, 2023
Unprompted review
Reply from ashantirugs.co.uk
Hi, our apologies for all the inconvenience caused, we'll make sure this won't happen again with any of our customers.
Kind regards
Ashanti Rugs
Excellent all round. Totally recommended.
Excellent all round. Rugs were true in description, at a competitive price. Swift delivery. All with outstanding Customer Service from Sam. I would totally recommended Ashanti. Thank you.
October 8, 2022
Unprompted review
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
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Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
Highly recommend
July 30, 2022
Unprompted review
Reply from ashantirugs.co.uk
Good afternoon.
Thank you for leaving a positive review. We are pleased that you enjoyed your online shopping experience with us here at Ashanti Rug.
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