Dubious at first but very happy at the end
Bought some software for an Android phone and installed it without reading the instructions (oops). When it didn't work I contacted the company and they advised that I needed to root the phone. Root? I Googled it but it looked really complicated and I'm not a techno boffin so I went back to Google and found a few sites that do rooting remotely. I chose rootandroid because they had the nicest looking site. I honestly didn't have high expectations and after paying I had to wait for service because of the time difference so in the meantime I read some reviews and thought that it might be a scam. It isn't a scam. The gent that helped me must have a lot of patience because he kept his cool and didn't make me feel stupid even though i was going at a snails pace. He walked me through the whole process and stuck with me afterwards to check that my software I bought worked and that everything was in order. You're a super star. Thank you.