Aspen Company Reviews 86

Poor quality. The burning square print of the iron is on the shirt, so there's a freaking lighter color square on the middle of the shirt. Unbearable. Will not buy again and will not recommend. Waste of time and money.

Very frustrated with the lack of communication after trying to get ahold of someone. If I would have known it would have taken a month to receive one item (with no email or any idea what was going on, I can be patient with covid etc) I would have never ordered! Strive to keep your customers in the loop! If I would have gotten some feedback about delays etc I would not be leaving this review. Do not recommend.

Aspen is very nice and trusted

HORRIBLE CUSTOMER SERVICE. I ordered a “girl dad” tee for my husband, when it arrived it had burn or ink transfer marks. Customer service took 3 full weeks to respond to my complaint and tried to say it was a tire mark?? Nice try deflecting blame. I will NEVER order from this company again! Still have yet to refund me or send a new shirt.

I waffled between 2 and 3 stars.
On one hand: I love supporting small.
On the other hand: as a small company, you would hope that they have a little bit more attention to the customer. This was not the case.
I bought a 'Girl Dad' tshirt as a gift. There is a picture of a man with a gray shirt with black lettering directly next to where you purchase it and pick your colors. I liked the picture they showed so I picked the only grey color there was offered...and black letters. When I got the shirt it wasn't even the same gray (it was super dark) which would be ok except you couldn't see the letters...at all. If you were a 'family run business' that would imply you are a hands on kind of place. If you were making a shirt that it was OBVIOUS you couldn't even read the letters wouldn't you reach out to the customer and tell them this? Instead you basically sent me a gray shirt--for 30 bucks. Did I mention? You literally can't see the lettering. Your website/purchase layout implies that the gray shirt is the color gray shirt you are going to get. If there were more than one gray--why wouldn't you indicate this or supply a color swatch of what you offer? It boils down to this: Why in the world would I order a shirt and lettering THAT YOU CAN'T SEE? Epic present fail. Thanks Aspen & Company, Happy Holidays.

I am in awe ! So offended and disappointed. You would be better off going to Hobby Lobby and purchase iron on letters , making the shirts yourself. The material is sub standard and very cheap. Very sad, embrrassed to give the items i purchased as a gift.

Never received my order. Contacted customer service multiple times with no response but they confused to post on their social media daily. Many others in the comments posted the same issue. I filed a dispute with my credit card company. Many other small shops to buy from with same products.

I ordered the mama and babe sweater and onesie and I received it quickly and I LOVED the sweater, it was super soft and comfy! I ordered two more sweaters the next day because I loved it so much. It took over a month to ship but when I emailed to ask about it I received an automatic reply that said they were a small business and were trying to keep up with the orders, so I wasn’t upset about the time it took to send. When I finally received my sweatshirts they were NOT the same materials the mama sweatshirt. The sweatshirts I received were super stiff and uncomfortable, I would return if it didn’t take so long. I wish I would have known they use different materials for different things, I would not have purchased the two sweatshirts. The designs are so cute so I wish I liked them but unfortunately I probably will not ever wear them, which is a shame for the price I paid for them.

Took over a month to receive my items and their communication is nonexistent. I wouldn’t recommend. Dont buy from this company.

I will say the previous reviews are a little harsh. I will say that the communication could have been better, regarding their COVID delays, but this company is real. I was scared at first because my package took over a month, and when I emailed I never spoke with someone personally. But, I did get my package. I ordered during a labor day sale, and I got it on OCT 15th. So it was over a month, but thankfully I was doing early Christmas shopping so it wasn't bad that I got it super late. I'm giving it a 3 because I never got a follow up, and I had to look at IG to really find out what was going on. It would of been nice to get an email since I had already purchased. This website is not a scam though, they just had some machine issues and could of been better about it. Product is still cute.

If I could give no star, I would. Terrible customer service. They send emails promising refunds and responses and... nothing. I will never order from this company again and I promise I will be telling everyone I know not to order from here either. Extremely disappointed.

I’d appreciate their message they put on their social media, if it was followed with action. I’ve been trying to cancel an order for 3 weeks now with no replies. Self accountability is great, only if it’s followed with action. I hope this is a learning lesson that all the customer wants is some transparency. If they are 6 weeks behind in orders, be obnoxiously honest and tell us all that.

A message apologizing with no actual timeline, and also not admitting to how far they’re actually behind doesn’t feel authentic to us as a customer base. I’m genuinely convinced the people leaving good reviews are just family and friends of the owner.

Take this as a learning opportunity and just do better. We just want more clear shipping dates, and we wouldn’t even expect an apology. Be honest with us.

I'm truly in awe by the amount of hateful and negative ratings about this site over the past couple of weeks. I ordered something back on September 17th and it has not shipped yet and that is okay. We are in a global pandemic and this is a small, family run shop just trying to keep up. I know we are all so entitled and so used to amazon being able to get us our orders in 1-2 days but come on people.... I realize it is frustrating to order something for an event and not have it come in time or read 2-3 weeks shipping estimate and then get pissed when it doesn't come. I have also been there but when I watched her Instagram update on why the orders are delayed you really realize that these are real people, during a real pandemic, just trying to do their best to please the unpleasable. They are being bombarded with emails and while it sucks to feel like you are being ignored, have a little compassion for people. We are all in this crazy time together just trying to do our best. I am happy to wait for my order and happy to continue to support small businesses even in hard times.

Horrible, never shipped, no communication
I placed an order on 9/8, now 34 days later I still have not received the item. I did get some communication that she is working 90 hours/week and blah blah blah. Now I'm told it is another 30 days to potentially get a refund. It feels like a SCAM.

I put in two orders over a month ago and have yet to receive it or any shipping notification or any communication. I sent a message to the customer service about my order, a week later I got what was basically an automated response that basically had ZERO helpful information and sounded like a fake excuse. It has been two weeks since they sent that and I still have not heard anything about my order. SAVE YOUR MONEY AND DO NOT ORDER FROM THEM.

I placed an order with this company 3.5 weeks ago, specifically including an outfit for my daughter’s first birthday (which has come and gone now). All I received was one order confirmation email. When I tried to follow up, I received a quick, automatically generated email response. When I tried to follow up again, I received nothing but I have had no issue receiving their advertisement emails. Almost one month later and my package still has not shipped.

It appears the woman who owns this company has no issue taking your hard earned money during a pandemic and providing no product, or real personable customer service. Don’t waste your time or money, find a better small business off Etsy.

I placed an order for a Dad + Me matching t-shirt set on 9/11/2020 and still have yet to receive my items. Thus far, I have only received an emailed order confirmation and no other processing or delivery notification. I have tried to reach out to them twice and have not had any responses. I believe this company to be a scam! DO NOT buy from them!

Terrible company.

After nearly 3 weeks of no shipping notification, I contact them to ask about it. They said their turn around is 2-3 weeks so I assumed it would ship any day!

After 4 weeks I contacted them again. They ignored my messages for 5 days, so I demanded a refund... my items shipped that day.

It’s a real shame too because the products are nice. I absolutely would have ordered more, but their customer service is one of the worst I’ve seen. They ignored me, ignored my wishes and then there wasn’t so much as a hint of an apology.

I wouldn’t advise ordering from them. To those of you still waiting, get in their insta messages and demand a refund... you won’t get one, but at least you’ll get your order.

Absolutely untrustworthy. Doesn't care about customers or basic human decency in general. I would not recommend ordering from here! What a scam.

DO NOT ORDER. A scam of a company. I placed my order a month ago and have nothing. I have emailed 3 times and sent a message via facebook messenger and all I receive is an automated message each time. I was charged in full, do not have my order and am not holding my breath that it shows up. They do so much advertising but delete ALL negative comments and even delete comments that are inquiring about order status. Most of the comments on their posts appear to be fake.