Assuredscreening 

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See what reviewers are saying

Rated 1 out of 5 stars

My husband booked a PCR for me which I didn’t need. I contacted them very soon after the booking asking for a refund and they would not help at all, they didn’t care at all and provided no flexibility... See more

Rated 1 out of 5 stars

Having booked a Day2 arrivals test on Tuesday 4th Jan at 19:01hrs with Assuredscreening. Then as we all know the government changed the requirements so we then tried to cancel our appointment however... See more

Rated 5 out of 5 stars

Absolutely no problems at all. Tests arrived virtually next day. Easy registration for all three of us. Warned by company of possible delays by post so dropped off at test centre for thie courier in... See more

Rated 1 out of 5 stars

No way of contacting them. Call the number, it's discontinued as "we're focusing our efforts on online support;" use the sample online tracking system: "Our sample tracking tool has now been discontin... See more

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Rated 1 out of 5 stars

Useless service. Assured screening are awaste of time…

Assured screening are a waste of time and money, do not use this rubbish service, in Cyprus the uk government passenger locator form would not take the code this bunch of cowboys gave me, on returning to Britain the day eight test was delivered to the street up the road, i got it two days later, do not waste your money on these incompetent shysters.

August 12, 2021
Unprompted review
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Rated 1 out of 5 stars

Day 2 test farce

Ordered the Day 2 test and it arrived too late on day 2 to be able to hand it in in time.
The sample reached the lab day 4 and I am now in day 5 and still waiting for the result.
What a rip-off, avoid at all costs.

August 9, 2021
Unprompted review
Rated 1 out of 5 stars

Price jump at check-out

Saw good reviews online and what I thought was a fair price £109 for Day2&8 ..but later it quoted additional £12 for delivery..so I did more research. Eventually came back to AS as promises of quick delivery and the good reviews were reassuring, decided to go ahead and order 2 kits for husband and myself. However, more costs added at checkout…..final price now £137 per kit! On principle I would not buy from them due to their lack of transparency. Will never order from this company.

August 9, 2021
Unprompted review
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Rated 1 out of 5 stars

"Next day" PCR took 46hrs

Travelers beware. This company is happily accepting payment for more tests than it can process in anywhere near the indicated timeframe. Online chat and email unresponsive. This meant I had to pay another company for a separate test for fear of not receiving anything from Assured Screening in time or at all, and therefore not being able to travel. £99 wasted and unnecessary stress.

August 8, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely no problems at all

Absolutely no problems at all. Tests arrived virtually next day. Easy registration for all three of us. Warned by company of possible delays by post so dropped off at test centre for thie courier in evening. All test results back by 6.00pm next evening.

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

I feel really stupid for not checking…

I feel really stupid for not checking these reviews first. DO NOT USE THIS COMPANY. They have no phone number and don't answer the chat. Thankfully I managed to get a test with doctap (HIGHLY recommend) near the airport just in time or my family would not have been able emigrate to Africa. I have lodged a complaint so some faith might be restored if I am reimbursed for the extra tests I had to do. Will update this if that happens.

July 30, 2021
Unprompted review
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Rated 1 out of 5 stars

Only getting a rating of 1 as zero not…

Only getting a rating of 1 as zero not available. Absolutely shocking service. Had issues activating a day 2 test, which is time critical. as they have NO contact phone number you are asked to use web chat. I tried this 4 separate times with no reposes at all. I then sent 5 emails with no response until 3 days after my requests for urgent assistance. I also sent 3 msn messenger messages again with no response. when I eventually got a response they tried to say that there was no issue and it may be my web browser that was the problem. Odd then that I managed to activate my wife's test with no problems. They now saying they won't refund. Completely failed to deliver what I paid for and a total and absolute lack of customer service. DO NOT USE as you may either miss your holiday or breach isolation requirements.

See you in court Assured Screening as I am not letting this one go. You glib approach to saying your T&C's make it clear refunds are not offered is a joke given you did not have anyone available to look into/address my concern until days after the test was due - you failed to deliver the service offered in a manner which was usable

UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY

July 27, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting chat response

Absolutely disgusting chat response. Asked for help and was dealt with awfully.
I don’t know about the service as I’m waiting for the result , however, the chat service was rude .

July 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent efficient service for our day…

Excellent efficient service for our day 2 and day 8 tests after travel abroad. Tests arrived by courier on days we were told, instructions for the test and return of test easy to understand. I was very nervous of getting these tests right but all went smoothly. I would definitely recommend this firm and will use them whenever I need a PCR test in the future.

July 3, 2021
Unprompted review
Rated 1 out of 5 stars

I don't need to book the day 2 & 8…

I don't need to book the day 2 & 8 tests when arriving in the UK. However, for my own piece of mind I booked with these clowns.
Upon arrival at the North Shields center on Tuesday 8th June, I was met with an additional requirement to test for day 5. This is not a requirement.
I explained my profession and the law as it stands today but was refused a day 2 test.
I've emailed this shower numerous times but have had no response at all.
They effectively scammed me.
Never mind, the press shall be visiting their Barnard Castle offices next week to ask to an explanation.
Avoid Assured Screening, they're scammers.

June 14, 2021
Unprompted review
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Rated 5 out of 5 stars

1st Class Service

The service from Assured Screening was exemplary. We booked PCR test to travel abroad but due to changes in International travel restrictions we were not able to travel. I contacted Assured Screening and was able to cancel the tests and receive a full refund which was paid back into my account almost immediately. Service like this gives you so much peace of mind and I would 100% use them again and would urge others to do likewise. Companies like this deserve your business.

June 8, 2021
Unprompted review

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