Astracases Reviews 

My mistake in thinking my order of a new iPhone case (costing £29.99) was "genuine leather" when, on greater attention to reading the description, finding it was made from "PU premium vegan leather", which I assumed was coming from a UK site. Shipping took 5-10 weeks. Tracking through their site unavailable during this time. On receipt realised it was made from an artificial lookalike leather. Contacted customer services asking for a return label. Not possible but offered a 50% refund instead. Again asked to return it, but given an offer to keep it and choose a "free" replacement case from their site which I refused. Various emails followed with my complaining about what is obviously a cheap, artificial leather completely overpriced product with seemingly no easy way to either return or receive a refund as I am used to when ordering from Amazon. Communications between us courteous and friendly on the subject of how much customer care means to them and how they want to improve the quality of their goods to fit market expectations. Eventually received a refund (excluding postage) and bought a genuine leather iPhone case from Snakehive - wonderful colour, quality, value for money and quick delivery from the UK! At the best I feel Astra Cases took my complaints seriously although I do wonder if I was communicating with AI.

Excellent cases what are well built and very protective. I have three now from these!

The case is good quality, it arrived as predicted in the emails and an initial small hiccup was sorted out by customer service.

Tracking didn’t work but delivery was made in good time thanks.

Great quality , sensible price.

Brilliant product, generally sound, overall service. Customer communication could be more efficient and reduce marketing volume. Thank's, Astra

Excellent joice fast service very helpful staff

I wish I had properly researched before buying a case from this overseas based firm. I received no order confirmation from Astracases (I checked spam too and nothing) and there is no way of contacting them. I received the wrong sized case and shipping took over three weeks. The exact same case for less than half the price was on Amazon. I stupidly wasted my money on this company so advising you not to do the same.

I accidentally ordered a case for the wrong model of phone and they swiftly corrected the order for me.

It’s perfect and I love the little stand. Will definitely buy again

Good communication, delivery good, very happy with the product.

Customer service was second to none. Not experienced anymore but this company demonstrated they care and value customers

It's generous even giving them 1 star.
Ordered a case for £55, thinking it would be high standard and more durable, it isn't. So I wouldn't bother, you can get the same case on other sites for less than half the price. It wasn't what I expected, not been used, or opened. Contacted customer service, offered me to keep it for free, I refused and asked to send it back, they then offered me a 30% refund and to keep the item. I refused and asked to send it back. FYI their policy on the website is false, it says you can return if in original packaging etc. Passed to manager, still refused me to send item back for a refund. A lot of money to waste, don't buy from this site. Says it's UK based but it doesn't ship from uk!! Awful customer service.

Paid 20% of the value of the case in postage. Not even a tracking number available after a week. Buying from a local next-day-delivery vendor instead.

Great cases and well made. Items were dispatched without issue and received in good time. Took about 2 weeks to arrive, but ordered over Christmas period.

Excellent quality and stylish iPad case. Highly recommended.

Very good and sturdy case. Can’t buy it anywhere. Not even on Amazon.

Good product

Easy to navigate web site and easy to buy