Good and bad experience The main poor spot is why is it taking just about a week or longer until the product gets to me like seriously One of the good parts for the time being that this prod... See more
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Review summary
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Nz customer here.. Placed an order on 8th June and it has arrived 22nd June. It felt like a very long time to have no phone case. tracking number was provided a week after purchase but no updates proc... See more
Company replied
The support dept working to correct an issue with a case. Courteous and quick to reply. Issue resolved. Waiting for replacement to be shipped.
Company replied
Fast response to an issue I had with ordering and receiving the incorrect case. I didn't see that what I was ordering was for a S25 Edge and not an S25.
Company details
Written by the company
Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.
Contact info
539 W. Commerce St, 75208, Dallas, United States
- support@astracases.com
- astracases.com
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very responsive when I had questions or…
Very responsive when I had questions or concerns. I ordered the wrong case (my fault), and they sold me the correct case at a very reasonable and fair price. I’ve purchased four phone cases from Astra and will continue to do so.
April 10, 2025
Unprompted review
Reply from Astra Cases
Hi Scott, Thanks for your kind words! We’re glad we could help get you the right case and that you’re happy with the service. We truly appreciate your continued support!
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TOTALLY MISLEADINGOrdered an iPhone “Real leather “ case.
Ordered an iPhone “Real leather “ case.
Their sales pitch mention several times premium leather, but now I see it also says vegan!
By this mean cultured? That is not real leather.
Hugely disappointed.
They did offer a refund, and apologised for the confusion.
To my mind that is lying and nothing to do with any confusion.
August 6, 2025
Unprompted review
Reply from Astra Cases
Hi John. Thanks for your feedback. We’re sorry for the misunderstanding and any disappointment caused. While our product descriptions state that the material is vegan leather, we understand how this could have been unclear. We’ll be reviewing our listings to make the wording clearer to avoid any future confusion.
Absolutely amazing service!
Absolutely amazing service from Sherwin and the team. I ordered the wrong size case for my phone and had to change it. My phone was then actually stolen the day after I placed my order so I had to change it for a second time. Most companies would have made it extremely difficult or told me it wasn't possible. Not Astra Cases. They went out of their way to help me and to resolve the issue! Many, many thanks! Can't recommend them highly enough and their cases are stylish and beautiful!
August 5, 2025
Unprompted review
Reply from Astra Cases
Hi Patsy, Thank you for sharing your experience! We’re so glad Sherwin and the team could make things easy for you, even with the unexpected changes. Your kind words mean a lot, and we’re happy you love the style and quality of our cases.
New case for Apple iPhone 8 is a…
New case for Apple iPhone 8 is a perfect fit.
July 23, 2025
Unprompted review
Reply from Astra Cases
Hi Nina, Thanks for sharing! We’re glad to hear your new case fits your iPhone 8 perfectly.
Great product
Easy to order, great communication and great product, better than what I had expected.
July 31, 2025
Unprompted review
Reply from Astra Cases
Hi Heather, Thanks so much for your kind words! We’re thrilled to hear you had a smooth experience and that the product exceeded your expectations.
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It came fast.the color is beautiful
It came fast.the color is beautiful. Is there something can apply to keep in shape can you use shoe wax onthis beautiful green tablet case?
July 16, 2025
Unprompted review
Reply from Astra Cases
Hi Peggy, Thanks for your review! We’re glad you love the color and quick delivery. For keeping your case in shape, we’d suggest using a leather conditioner instead of shoe wax, as it’s gentler and designed for items like this.
Received case and is a very nice one
Received case and is a very nice one
July 14, 2025
Unprompted review
Reply from Astra Cases
Hi Kasey, Thank you! We're glad to hear you liked the case. Appreciate you taking the time to leave a review!
Reply from Astra Cases
Hi Joseph, Thanks for your review! We're glad you got exactly what you needed. Let us know if there's anything else we can help with!
The case shipped quickly and has a…
The case shipped quickly and has a slimmer profile than expected. I also had no problems finding the right case for my phone with the features that I wanted.
July 8, 2025
Unprompted review
Reply from Astra Cases
Hi Megan, Thanks for your feedback! We're glad to hear the case arrived quickly and that it met your expectations—both in fit and features. Great to know the shopping experience was smooth too!
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Disappointed – Poor Quality Product & Unfair Refund Policy
I placed my order 14 days ago and it only just arrived. Unfortunately, the product is of very poor quality – cheap and not fit for purpose. It’s clear this is a low-cost import, not what I expected at all.
I tried to cancel the order once I realised it wasn’t being shipped from the UK, but the company refused. Now they’re only offering a partial refund, claiming it’s too expensive to return the item to Asia – which wasn’t made clear at the time of purchase.
Be aware: the positive reviews on their site are filtered and only published if approved, which is misleading. I’m requesting a full refund and, if this isn’t resolved promptly, I will escalate the matter further.
July 18, 2025
Unprompted review
Reply from Astra Cases
Hi Jessica, We’re sorry to hear about your experience and appreciate you taking the time to share this. We understand your concerns around shipping, product quality, and the return process.
Someone from our customer support team will be in touch to assist you further and help resolve the issue. In the meantime, please know that we’re also reviewing your feedback internally to improve clarity around shipping and returns.
Thank you again for your honest feedback.
Great case for my granddaughter’s iPad
Great case for my granddaughter’s iPad. Exceptional customer service as well
July 16, 2025
Unprompted review
Reply from Astra Cases
Hi Tammy, Thank you! We’re so happy to hear the case is a great fit for your granddaughter’s iPad. And we're glad you had a good experience with our customer service—thanks again for your support!
First time buyer.
Being able to review and purchase online and if needed speak to someone for advice.
July 2, 2025
Unprompted review
Reply from Astra Cases
Hi Chris, Thank you! We're glad to hear you appreciate the convenience of shopping online with the option to speak to someone if needed. We're always here to help if you have any questions!
Great quality case!
July 11, 2025
Unprompted review
Reply from Astra Cases
Hi Stephanie, Thank you for your feedback! We're happy to hear you're pleased with the case. If you need anything else, we're here to help!
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Was easy and came pretty fast
July 12, 2025
Unprompted review
Reply from Astra Cases
Hi Boston, Thank you for your feedback! We're glad everything went smoothly and that your order arrived quickly. Let us know if you need anything else!
Beautiful colors and excellent design…
Beautiful colors and excellent design for my new iphone 16 pro. Compact but very useful!
July 8, 2025
Unprompted review
Reply from Astra Cases
Hi Carol, Thank you for your feedback! We're glad to hear you're enjoying the design and functionality of your new case. If you ever need anything else, feel free to reach out—we’re happy to help!
Dropshipping scam
Dropshipping scam. Takes 20 days to arrive. Put their product images into TinEye reverse image search and you'll see the same thing on AliExpress. Terrible fit and finish to the product. Many rip offs of old Griffin Tech designs.
July 9, 2025
Unprompted review
Reply from Astra Cases
Hi, Thank you for your feedback. We're sorry to hear you were disappointed with your order and the delivery time. We understand how important both quality and timeliness are, and we're continuously working to improve on both.
Many customers are satisfied with their purchases, and we stand behind our products and service. If there’s ever an issue with an order, our support team is always here to help.
Good cases let down by poor delivery
Order acknowledgement misleading as states case has been despatched when in fact it hasn't even been picked from warehouse. In reality delivery can be between 2 to 3 weeks. so don't buy from them if you need something quickly.
July 7, 2025
Unprompted review
Reply from Astra Cases
Hi Brian, Thank you for your honest feedback. We're sorry for the confusion caused by the order update and the delay in processing. Your comments are noted, and we're working on improving our communication and fulfillment times to provide a clearer and faster experience. If there's anything we can do to assist you further, please don't hesitate to reach out.
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No hassle good communication
No hassle good communication. Good experience. Great product
July 8, 2025
Unprompted review
Reply from Astra Cases
Hi Tony, Thank you for your feedback! We're glad to hear everything went smoothly and that you had a positive experience. We appreciate your support and hope to serve you again soon.
Easy exchange
The case that I originally ordered was not the correct size. The company was willing to allow me to exchange it even though they didn't have to.
July 2, 2025
Unprompted review
Reply from Astra Cases
Hi Jeremy, Thank you for sharing your experience. We're glad we could help with the exchange and make things right. If you need any further assistance, feel free to reach out anytime.
Reply from Astra Cases
Hi Karina, Thank you for your review! We're glad the product met your expectations. If you have any questions or need support in the future, feel free to reach out.
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