Hi Kate,
We appreciate your feedback and are sorry to hear that you feel misled about your purchase. However, we’d like to clarify a few points:
Firstly, we do not remove or hide genuine customer reviews. We value transparency and stand by the quality of our products. Our reviews reflect a mix of experiences from real customers, which is evident from the visible 1- and 2-star reviews on our website.
Our reviews are automatically screened for harmful content, personal information, and profanity, but also for reviews containing currency codes or prices. Because we ship internationally, our pricing varies depending on the country. To avoid confusion, reviews that include specific prices or currencies are automatically removed. If your review was removed, we can assure you this was the sole reason.
We’re glad to hear you’re happy with the product itself. While some lamps may resemble those found elsewhere, that doesn’t mean they are of the same quality. We sample hundreds of products and source only from the best factories to ensure the highest standards. While you may find similar-looking products from Chinese sellers, many of these use the same 'high-quality' images but ship out lower-quality imitations that don’t match the photos.
As for pricing, we understand that prices vary across different retailers and platforms. Our pricing reflects not just the product quality but also our service, packaging, and aftercare.
We appreciate your perspective and will continue working to improve our customer experience.
The Atomic Orange Team