My daughter loves the jeans so we ordered a second pair, she ordered the wrong size a second time (her fault) but we bought these in Australia but to return it is UK address , worked out to be not wor... See more
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Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
Company replied
I didn’t like that there was no emails tracking my parcel so I didn’t know when it was coming. I have ordered from motel and got a white pair of jeans and they fit perfectly, I then ordered a differen... See more
Company replied
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
Company replied
2.3
Poor
77 reviews
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Birthday Present
Birthday Present - disappointing
the ordering process is simple, however, to return a product not so!
finally worked this out, returned the product, ordered a new pair, but haven't received any refund for the pair of jeans returned.
Therefore, I have one pair of jeans which have cost me twice the price.
March 30, 2026
Reply from Motelrocks
Hi Julie, I am sorry to hear that you have not been happy with the returns service provided - we would recommend to track your return to see it's progress, and reach out to the customer service team if you have any concerns. I apologise for the inconvenience caused!
Motel x
Blue dress
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
March 31, 2026
Reply from Motelrocks
Hi Sophie, thank you for your review. I am glad to hear that you have been happy with your order. I am sorry that your shipping took longer than was expected and this feedback will be passed on to the relevant teams - make sure to reach out the the customer service team if you notice any delays so that they can provide any further details. I apologise for any inconvenience caused!
Motel x
Reply from Motelrocks
Hi Grace, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Two of the 5 just didnt fit me properly for me
Tw of the 5 just didnt fit properly or work for me . have to return these items again. Main problem is sizing isnt consistent across styles.
April 9, 2026
Reply from Motelrocks
Hi Karen, I am sorry to hear that you have experienced an issue with the sizing and this feedback will be passed on to the relevant teams - if you need any further details of the sizing of specific items please reach out to the customer service team who will be happy to help! I apologise for any inconvenience caused.
Motel x
Cost to exchange
Tried the jeans on in a store and then ordered online to get a different colour.
When they turned up the sizing was different to what I had tried on.
Can’t believe I need to pay $30 to return or exchange them.
Don’t think I would order from here again, such a pity as I was looking forward to wearing them.
April 10, 2026
Reply from Motelrocks
Hi Darren, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team as they will be happy to help you out with this! I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hi Nola, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Jeans are not true to size at all and…
Jeans are not true to size at all and the same size in different colour of the same jeans fits completely different size listed is not accurate at all
April 6, 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have experienced an issue with the jeans you have you received - please reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
SLOW SHIPPING
Your Delivery System is very slow …I haven’t received my jacket yet …it’s very disappointing…!!!
April 6, 2026
Reply from Motelrocks
Hi Jane, I am sorry to hear that your order has not yet arrived - please reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Terrible customer service and shipping time frame
Ordered over two weeks ago and zero communication or shipping updates.
I have emailed customer service twice and no one has responded.
I still don’t have my products I purchased.
Terrible delivery time frames and non existent customer service
April 7, 2026
Reply from Motelrocks
Hi Vanessa, I am sorry to hear that you have experienced a shipping delay with your order - I can see that you have reached out to our customer service team and they will be in touch with you shortly. I apologise for any inconvenienced caused.
Motel x
Faulty item
Ordered the off white jeans, came in a brown colour no white to be seen. Did not offer refund or to pay for shipping back. Very disappointed, safe to say will not be ordering again.
April 6, 2026
Reply from Motelrocks
Hi Jessica, I am sorry to hear that you have had an issue with your item and your feedback regarding the colouring will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
The top is very cute
The top is very cute, but it's been over 2 weeks, and i still have not received my order :( and its still not due for another week. Not the brand's fault, though I assume it's the courier.
April 5, 2026
Reply from Motelrocks
Hi Chloe, I am very sorry to hear that you are experiencing a delay with your delivery - please make sure to reach out to the customer service team so that they can provide you with any further information available. I apologise for the inconvenience caused.
Motel x
Reply from Motelrocks
Hi Jenna, I am very sorry to hear that you have experienced a delay with your delivery and we will be raising this with the courier - I apologise for the inconvenience that this has caused.
Motel x
Wasn’t very curve friendly
Wasn’t very curve friendly. Left a gap of fabric between my pelvis and the zip which was super unflattering. If you have curves I wouldn’t recommend
March 31, 2026
Reply from Motelrocks
Hi Ri, I am sorry to hear that you were not happy with your item and this feedback regarding the fit will be passed on to the relevant department. I apologise for any inconvenience caused.
Motel x
Order is lost
Order is lost, never came to my house and they are yet to reply to my email.
April 6, 2026
Reply from Motelrocks
Hello, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and we will make sure that one of the advisors takes a look into this for you today. I apologise for the inconvenience caused.
Motel x
it has been 2 weeks and i haven’t…
it has been 2 weeks and i haven’t received anything at all not even an email letting me know of the delays
April 6, 2026
Reply from Motelrocks
Hi Katie, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with any information available. I apologise for the inconvenience caused.
Motel x
I ordered jeans on 6 April and they…
I ordered jeans on 6 April and they haven’t arrived and have received no notice of when they will arrive.
April 6, 2026
Reply from Motelrocks
HI Cathy, I am sorry to hear that your parcel has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Reply from Motelrocks
Hi Louise, I am sorry to hear that you parcel has not yet arrived - please make sure to reach out to the customer service team so that they can provide you with further information. I apologise for the inconvenience caused.
Motel x
I am very happy with my jeans
I am very happy with my jeans! I do wish that the parcel came on time but I understand that is not motels fault.
March 31, 2026
Reply from Motelrocks
Hi Jessie, thank you for your review. I am sorry to hear that there was a delay with your delivery and we will be raising this with the courier. I am so pleased that you have been happy with the jeans and hope to see you shopping with us again!
Motel x
Ordered on the 5th
Ordered on the 5th, (11 days ago) and my order is still delayed in London, just really slow shipping which is inconvenient
April 6, 2026
Reply from Motelrocks
Hi Charli, I am sorry to hear that you have not yet received your order - please make sure to contact the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good customer service reached out…
Good customer service reached and quickly resolved an issue I had. Delivery was smooth and I received the item fairly quickly despite it being a delay heavy period and an internationally shipped package.
April 2, 2026
Reply from Motelrocks
Hi Emilia, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
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