Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... See more
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Review summary
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I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... See more
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Birthday Present - disappointing the ordering process is simple, however, to return a product not so! finally worked this out, returned the product, ordered a new pair, but haven't received any re... See more
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I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Addi... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- au.motelrocks.com
3.1
Average
361 reviews
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Reply from Motelrocks
Hi Ava, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
great discount
July 16, 2026
Reply from Motelrocks
Hi Noa, thank you for your review. I am glad to hear that you have been happy with the discounts available and I hope to see you shopping with us again!
Motel x
Very efficient and positive experience online
Very efficient experience online. The size chart and sizing were accurate. and the pants were great.
July 13, 2026
Reply from Motelrocks
Hi Jody, thank you for leaving a review. I am so pleased to hear that you have been happy with your experience and your order - I hope to see you shopping with us again soon!
Motel x
Reply from Motelrocks
Hi Ellissa, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
Overall great experience
Quick delivery time, only waited a week to Australia, good quality, overall happy.
July 12, 2026
Reply from Motelrocks
Hi Summer, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from Motelrocks
Hi Anjula, thank you for leaving a review. I am glad to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
My Jeans got lost in the mail because…
My Jeans got lost in the mail because the packaging with my name on it wasn’t clear wnough
July 9, 2026
Reply from Motelrocks
Hi Brooke, I am sorry to hear that you have had an issue with your delivery. The tracking information shows that your order was delivered - if you have not received your parcel please make sure to reach out to the customer service team so that they can help you out. I apologise for any inconvenience caused.
Motel x
Did not fit at all
My measurements matched the sizing chart but when the dress arrived it was skin tight and the slit went up way too high.
July 13, 2026
Reply from Motelrocks
Hi Laura, I am sorry to hear that your dress did not fit as expected and your feedback will be passed on to the relevant teams. If you need any help with sizing or measurements in the future please make sure to reach out to the customer service team who will be happy to provide you with any information you need!
Motel x
Reply from Motelrocks
Hi Tina, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
“Motel Rocks for sure-at any age’s’ 🫶🏾
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem with an order.
I don’t give 5-star reviews lightly, but Motel Rocks has definitely earned it. Their jeans are my absolute favourite—they fit so well and are great quality. They also have something for everyone, with styles to suit all ages.
I’m 65 years old and still happily wear their clothes, which says a lot about how versatile and stylish their range is. Great prices, fast delivery, amazing quality, and excellent service. Well done, Motel Rocks! Highly recommended
Delivery was so quick! Quality always fabulous and order exact!
July 20, 2026
Reply from Motelrocks
Hi Suzanne, thank you so much for your kind review. I am so pleased to hear that you love our clothes and that you would recommend us! I hope to see you shopping with us again soon!
Motel x
love the jeans
July 12, 2026
Reply from Motelrocks
Hi Amelie, thank you for your review. I am so pleased to hear that you love your jeans and I hope to see you shopping again soon!
Motel x
Tall Girl Jeans
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the jeans fitting even better than I could’ve imagined!! Thank you Motelrocks for my new favourite pair of jeans ☺️
July 8, 2026
Reply from Motelrocks
Hi Kaylee, thank you for leaving a review. I am so pleased to hear that you have found the perfect fit and that you love the jeans! I hope to see you shopping with us again!
Motel x
Olive Dudley top
Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a higher star rating, as the top is cute but defo not worth the price. EDIT: The estimated delivery time was 5-8 business days; it took well over that. There is also a massive gaping in the arm area that shows off a good portion of the bra, would not recommend for anyone with a larger chest than A
July 2, 2026
Reply from Motelrocks
Hi Bonnie, I am sorry to hear that you have not had a good experience shopping with us. It looks like your parcel arrived within the shipping timeframe advertised, but if this is not the case please make sure to reach out to the customer service team so that they can take a look into this further.
We appreciate your feedback regarding the Dudley top and it will be passed on to the relevant departments. I apologise for any inconvenience caused.
Motel x
Reply from Motelrocks
Hello, I am very sorry to hear that you have not been happy with your order experience. I can see that our customer service team have requested some more details from you to be able to help resolve your issue - please make sure to keep in touch with the team so that they can get this resolved. I apologise for any inconvenience caused.
Motel x
i order two pairs of jeans both the…
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair i have, they are both too long and do not fit how i wanted them to. i am super confused why the sizes are different considering i chose the same size and since they are measured by inches how they are so different to my other pair. they are nearly 4 inches longer than my other pair so quite i bit longer. very upset bc i was so excited for those jeans and they do not fit how i wanted them to
July 7, 2026
Reply from Motelrocks
Hi Prisha, I am so sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to our customer service team with some further details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
Appalling sizing
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
July 10, 2026
Reply from Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
horrible
bad. firstly when i was in the check out it said i would be charged $200 NZD, new zealand dollars, which was not the case. i later saw that i was charged $248 NZD not $200 NZD, so i go and check my emails to see the receipt which says that i was actually charged $200 AUD, strange because still on the website it says that my purchase was $200 NZD, not AUD. so i was charged an extra $50 unknowingly. secondly, after receiving my order i realised that i had got them in a size too big so i go to return them so i can buy the correct size only to be told that my items are unavailable for return because the return window shut on the 9th of july, which is so weird because that is the day i placed my order. STRANGE. so now im stuck with 2 pairs of jeans that are too big and im down $250NZD. consider me unsatisfied and honestly just fed up.
July 9, 2026
Reply from Motelrocks
Hi Aryana, I am very sorry to hear that you have had a bad experience. I can confirm that the price you saw at checkout will reflect what you were charged - this would have been in AUD on the confirmation page so I apologise for the confusion. Regarding the issue with your return, please make sure to follow the correct instructions provided on the website - if you need any help please reach out the customer service team who will be able to provide you with all the information you need. I apologise for any inconvenience caused.
Motel x
Easy sizing
Easy to purchase. Sizing guide was easy to understand and they fit perfectly.
July 6, 2026
Reply from Motelrocks
Hi Dillon, thank you for leaving a review. I am glad to hear that you have found the perfect fit and found ordering easy - I hope to see you shopping with us again soon!
Motel x
Fantastic Product and Service
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
July 5, 2026
Reply from Motelrocks
Hi Katharine, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Good delivery amd my granddaughter…
Good delivery amd my granddaughter thought it “awesome” so I am happy. Perfect fit :)
July 8, 2026
Reply from Motelrocks
Hi Alexandra, thank you for leaving a review. I am so glad to hear that you and your granddaughter have been happy with the order and I hope to see you shopping with us again!
Motel x
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