The young lady / Lauren was a lovely lady who went through every thing with great professionalism. She explained everything step by step and didn't rush me. She was very polite and made me feel rela... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The After Service is second to none. Ben at Southampton was amazing. He visits me, at home regularly to check that everything is working the way I want them to and adds new programmes to enhance m... See more
A relax visit to the branch in Romsey - Hampshire, when important issues were talked and explained clearly. However, I had to make the decision to sacrifice the preferred model, because the high p... See more
Very professional. Information given was clear and easy to understand. All questions answered. No pressure to purchase. Only thing I would say is when the receptionist is talking to you to move away... See more
4.8
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service we get at southampton is…
The service we get at southampton is always friendly and professional. We get reminder checks and telephone calls before hand and nothing is too much trouble.
March 26, 2025
It was both professional and very friendly
I was looked after most professionally and very friendly.
March 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A lost cause
No matter how hard they try something always goes wrong. I,m now without a heating aid. The one I do have, does not work. I used to have two! I've been deaf now for days and I'm. fed up to the back teeth. Surely, hidden heating can offer a better service than this?
February 9, 2025
Unprompted review
Reply from Audika - Southampton 20 London Road
Thank you for your review.
Our customer services team would really like to help you with your concerns. We cannot identify you from the details on Trustpilot alone so would really appreciate knowing how to contact you. We have sent a request to you for more information.
Alternatively, you can contact us at a time more convenient to you. We hope to speak to you soon.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796
contact@hiddenhearing.co.uk
Excellent service
Excellent service, everything was explained to the issues and what solutions there were. Could not have been any better
February 5, 2025
The receptionist was very welcoming and…
The receptionist was very welcoming and flexible over altering appointments whilst the hearing professional did a very thorough assessment and explained my medical needs very clearly.
January 22, 2025
Very comprehensive hearing test with…
Very comprehensive hearing test with results thoroughly explained .
December 13, 2024
Very thorough and professional
Very thorough and professional. Answered all my questions and improved my aids
November 22, 2024
Was met with courtesy by knowledgeable…
Was met with courtesy by knowledgeable staff. Altogether a very good experience.
November 21, 2024
Tim is always professional and great to…
Tim is always professional and great to work with. He is always looking for ways to improve my experience with the hearing aids.
November 20, 2024
100% recommend
Very patient removing a lot of wax from my 90 year old dads ears - James did an excellent job 👌👍
Would recommend 100%
November 7, 2024
Hearing aids service
Lauren came to service our hearing aids on Thursday 17-10-2024
She was very helpful and very thorough, And very polite . Always a pleasure to see her
Dave and Margaret Miles
October 18, 2024
Donna was extremely helpful and…
Donna was extremely helpful and explained everything, far more than anywhere else I have been.
October 17, 2024
Appalling customer service
Appalling customer service in Southampton. Made an ear wax appointment for my 95 year old Aunt and it has been arbitrarily changed three times. Avoid this company if you can.
September 25, 2024
Unprompted review
Reply from Audika - Southampton 20 London Road
Thank you for contacting us we are sorry to hear of your Aunt's experience.
Unfortunately, we cannot locate your Aunt's record on our system from the information we have here. We would really like to speak with you to enable us to investigate further.
We would appreciate it if you could contact out customer services team on 0800 740 8796. If you prefer to email,you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd
Staff were very friendly and explained…Trevor
Staff were very friendly and explained everything
August 17, 2024
I had an excellent hearing test with…
I had an excellent hearing test with all attention I needed ,very welcoming atmosphere, friendly. Will definitely recommend to everyone .Thank you very much for looking after me. 😊
August 8, 2024
Yes, A good and very comprehensive…
Yes A good and very comprehensive appointment with some one who really knew what he was doing.
July 13, 2024
The Lady we saw was very informative…
The Lady we saw was very informative and thorough. I wouldn’t hesitate to recommend Hidden Hearing.
June 22, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.