The booking was easy. No assistance needed. Multi city business class booked for four people. I was disappointed that after booking lounge acces and seat selection for the whole journey was going to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was pretty easy to book, and a reasonable price all things considered. Hopefully customer support if required will be just as efficient. Thank you.
Company replied
The price when both cabin baggage and checked baggage is clicked aunt betty price increased. When checked baggage alone was clicked the price remained in the quoted price.
Very easy to book and well informed. Although disappointing that other sites don’t charge for choice of standard seating.
Company replied
Company details
Written by the company
Aunt Betty is an Australian owned travel agency, specialising in low-cost airfares.
Contact info
3.8
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Smooth booking process and competitive…
Smooth booking process and competitive prices
July 4, 2026
Unprompted review
Reply from Aunt Betty
Hi Will, thank you for the great review! We're glad the booking process was smooth and that our prices were competitive for you. Hope to help you again soon! - Bev
One of the worst customer service…
One of the worst customer service experiences I’ve ever had. I called today to cancel my flight, and the representative I spoke with was extremely arrogant and rude. He showed no interest in helping me or answering my questions. Instead of making the process easier, he made it frustrating and stressful. It was a complete waste of my time and energy. I expected much better customer service.
July 4, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback! We are sorry to hear about your experience with us. If you require further assistance with your booking, please provide us with your ABY reservation number. - Bev
Reply from Aunt Betty
Hi Garry and Karen, thank you for the great review! We're really glad you found the site easy to navigate and book, and that the price was good. Hope to help you again soon! - Bev
That was a seamless booking experience
July 4, 2026
Unprompted review
Reply from Aunt Betty
Hi, thank you for the great review! We're really glad your booking experience was seamless. Hope to help you again soon! - Bev
Reply from Aunt Betty
Hi Rehan, thank you for the great review! We're really glad you found the site easy to navigate. Hope to help you again soon! - Bev
Aunt Betty Failed to Advise Airline of Seat Selection
We booked a return trip to Europe on China Southern Airlines using Aunt Betty. We selected our seats and paid the extra fees. Aunt Betty did not advise the airline of our seat selection, which required a visit to the airline service desk at 5 different airports to obtain a boarding pass. Very stressful and time consuming. When we told Aunt Betty only a partial refund of the fees was offered.
July 2, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback! We are sorry to hear about your experience with us. If you require further assistance with your booking, please provide us with your ABY reservation number. - Bev
Easy and did not change their pricing
Easy and did not change their pricing. They were upfront about the price including the taxes and they didnt try to claim the the price without the taxes as their price to lure people in.
The booking process was straight forward and very easy to follow.
July 3, 2026
Unprompted review
Reply from Aunt Betty
Hi Paige, thank you for the great review! We're glad our pricing was upfront with no hidden taxes, and that the booking process was straightforward and easy to follow. Hope to help you again soon! - Bev
Reply from Aunt Betty
Hi Joseph, thank you for the great review! We're really glad you found the service excellent and the value great. Hope to help you again soon! - Bev
Reply from Aunt Betty
Hi, thank you so much for the fantastic review! We're really glad you had an awesome experience with us. Hope to help you again soon! - Bev
Aunty Betty Unexplained Ticket Cancellation and Poor Customer Service from Aunty Betty
My ticket was unexpectedly cancelled without any clear explanation. During the review process, I was asked to provide my ABY number rather than being contacted directly by Aunty. After providing the requested information, I was simply told that the airline had not confirmed or authorized the ticket.
What I don't understand is why a ticket was sold and charged to my credit card if there was no airline authorization or confirmation in the first place. The payment was taken, only to be refunded the next day, causing unnecessary confusion and inconvenience.
To make matters worse, Aunty's customer service team made no effort to find a solution or offer an alternative ticket. The entire experience was a waste of time and energy and caused unnecessary disruption to our travel plans.
I am very disappointed with the lack of communication, consideration, and customer support throughout this process. I expected a much more professional approach to resolving the issue.
June 29, 2026
Unprompted review
Reply from Aunt Betty
Thank you for your feedback! We are sorry to hear about your experience with us. If you require further assistance with your booking, please provide us with your ABY reservation number. - Bev
Nice and easy
Have used Aunt Betty multiple times recently and I'll definitely use them again. Easy site to use, great prices, no overly annoying add on selection and the tickets arrive in minutes. No complaints
June 25, 2026
Unprompted review
Reply from Aunt Betty
Hi Darragh, thank you for coming back to us again and for the great review! We're really glad you find the site easy to use, with great prices and tickets arriving in minutes. Hope to help you again next time! - Bev
Great easy contact and extremely good…
Great easy contact and extremely good service and booking 👍 well ✔️
June 22, 2026
Unprompted review
Reply from Aunt Betty
Hi Sally, thank you for the great review! We're really glad contact and booking were easy and that the service was extremely good. Hope to help you again soon! - Bev
Quick and easy to book
July 2, 2026
Unprompted review
Reply from Aunt Betty
Hi Shahid, thank you for the great review! We're glad booking with us was quick and easy. Hope to help you again soon! - Bev
It was easy and quick.
July 2, 2026
Unprompted review
Reply from Aunt Betty
Hi Rajib, thank you for the great review! We're glad the process was easy and quick for you. Hope to help you again soon! - Bev
I found it fairly straight forward to…
I found it fairly straight forward to make my booking and add what was needed, first time booking an international flight
June 18, 2026
Unprompted review
Reply from Aunt Betty
Hi Ernie, thank you for the great review! We're really glad your first international flight booking was straightforward. Hope to help you again soon! - Bev
Aunty Betty was a cheaper way to book…
Aunty Betty was a cheaper way to book my flight
July 1, 2026
Unprompted review
Reply from Aunt Betty
Hi, thank you for the great review! We're glad we could help you find a cheaper way to book your flight. Hope to help you again soon! - Bev
Reply from Aunt Betty
Hi Wason, thank you for the great review! We're really glad you found the process easy to do and user friendly. Hope to help you again soon! - Bev
Great prices and easy web site
June 26, 2026
Unprompted review
Reply from Aunt Betty
Hi David, thank you for the great review! We're really glad you found our prices great and the website easy to use. Hope to help you again soon! - Bev
Reply from Aunt Betty
Hi Paul, thank you for the great review! We're really glad you found the website easy to navigate and our prices competitive. Hope to help you again soon! - Bev
Easy website to use
Easy website to use, seamless integration with airline, tickets issued within hours.
June 23, 2026
Unprompted review
Reply from Aunt Betty
Hi Phillippa, thank you for the great review! We're really glad the website was easy to use, with seamless airline integration and tickets issued within hours. Hope to help you again soon! - Bev
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