The gentleman (He had an American accent) who I spoke with was very helpful and very patient. He explained everything in detail and didn't attempt to pressure me in any way. He even went over points I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My initial contact was for their brochure. This was mailed to me & required a signature. A follow up phone call was made to me asking if I'd recived it. I said yes but it was also emailed. I info... See more
Company replied
Jimmy was so helpful, professional but shared my sense of humour which certainly made the process very easy. I guess my only question would be is why the advertisements for Aura say funerals from £... See more
Company replied
Aura has made this as simple and easy as could be. It felt like a personal experience being customer focused. No pressure sales just precise explanations and advice. I didn't believe setting this up w... See more
Company replied
Company details
Written by the company
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Contact info
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, United Kingdom
- 0800 808 5723
- hello@aura.life
- aura.life
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Aura
Hi Norman,
Thank you for this positive review. Please let us know if you ever need to chat, we are here for you. All the best, Rowena
Excellent service and a great customer care
Excellent service and a great customer experience in what can be a difficult decision in matters such as this.
Would highly recommend Aura and Jimmy who I dealt with guided me through the whole process and made sure that the service I would be getting was exactly what I required.
Thanks once again Aura.
April 5, 2026
Reply from Aura
Trevor,
Thank you for sharing your experience. It was a privilege to support you, and I appreciate you recommending our service. Wishing you all the best, Jimmy
A helpful person at the end of phone…
A helpful person at the end of phone which was answered quickly
March 28, 2026
Reply from Aura
Hi, Pamela
What a lovely review, thank you. We will always be there on the other end of the phone, should you ever need anything. Take care, Zoe
Reply from Aura
James,
Thank you for the positive review, it means a lot to us here at Aura. Take care, Jimmy
Aura are competitive and efficient
Very pleasant member of staff. No pushy sales. Excellent communication and attentive also listened to what my specific needs were.
Good clear conversation in a friendly manner. Professional and efficient at all times. Happy with the funeral package I have purchased plus peace of mind that there is the option to cancel and get my money back if I dont want to proceed eg out of the country etc circumstances change etc no other service provides this offer.
Very clear and easy to understand/read on document received.
Overall happy using this company.
March 29, 2026
Reply from Aura
Gill,
Thank you for such a lovely review. I'm glad to know you found our interaction pleasant and not pushy...that's exactly what we aim for. Please let us know if you need any additional support. All the best, Roddy
So easy to get set up no hassle no…
So easy to get set up no hassle no stress just a person who understands and there to help excellent
March 28, 2026
Reply from Aura
Mr. R M
I so appreciate you taking the time to leave this positive review. Wishing you all the very best, Matthew
Friendly staff and easy process
The process was quite straightforward and the operator was helpful and knowledgeable. We just hope that it going to be a long time before we can rate them on the actual cremation part of the service.
March 27, 2026
Reply from Aura
Lefere,
Thank you for the review, I'm happy to know you found the process to be straightforward. Please get in touch if you ever have questions. All the best, Anne-Sophie
Aura has compassion, good values and vision
I wanted to organise the cremation of my body years in advance(hopefully) for peace of mind of myself to know that my family and friends do not have to worry about these things while grieving. The company stands out regarding compassion, values and vision. Very helpful on the phone and everything was set up very quickly
April 3, 2026
Reply from Aura
SB,
What a kind review, thank you. It's lovely to know that Aura stood out to you, and that you found the process straightforward. Please take care, Caoimhe
Reply from Aura
Julie,
Thank you for this positive review! Wishing you all the best, Rowena
Initial experience was very reassuring
Initial experience was very reassuring. Pleasant, well informed staff. Everything was dealt with in a straight forward way, no pressure or rush.
I would recommend Aura.
April 3, 2026
Reply from Aura
Rita,
Thank you for the lovely review. I'm glad you had a pleasant interaction with us...and that you didn't feel pressured. That's always our goal. Take care, Roddy
So easy to set up
So easy to set up, all the information I needed was supplied straight away. Had lovely conversation with Zoe who was very pleasant and helpful. I would definitely recommend Aura, many thanks
March 4, 2026
Reply from Aura
Hi Jeanette,
I'm so glad you experienced an easy set up. We will be here, should you need to chat further. Wishing you all the best, Zoe
my plan
Your company was non pushy and very helpful when I was deciding whether to buy a direct cremation and I hope and believe they will be helpful when the time comes to implement my plan.
March 26, 2026
Reply from Aura
Mariannah,
Thank you very much for this positive review..it is much appreciated. Please take care, and reach out if you need to chat. Roddy
Way to go
I looked at a couple of other services over the past year and I just didn,t feel right about choosing one. I had never heard of you. I looked into it and it just felt so right to book your services. Matthew was so informative keeping me up to date with what was happening next after my first contact with you.
March 18, 2026
Reply from Aura
Hello,
Thank you so much for sharing this, it really means a lot. I’m so glad that, after looking at other options, you felt comfortable choosing us.
It was my pleasure to help guide you through everything and keep you updated along the way. If you ever need anything at all, please don’t hesitate to get in touch.
Wishing you all the best,
Matthew
Reply from Aura
Hello Ian,
Thank you so much for your kind review. I’m really glad you found our team friendly and easy to talk to, and that you felt the plan was good value too.
Wishing you all the best,
Rowena
Great company. Hassle free.🙂
My initial contact was for their brochure. This was mailed to me & required a signature. A follow up phone call was made to me asking if I'd recived it. I said yes but it was also emailed. I informed them that I'd several brochures to look at. No hassaling phone calls which the others were ringing almost every day.
When I'd made my decision & rang them everthing was so straight ward. Very professional & friendly. Nothing added to their price as advertised which all the others I'd look had additional costs for their payment plan.
Highly recommed this company for efficiency professionalism & very friendly people
March 28, 2026
Reply from Aura
Hello Lynne,
Thank you so much for your lovely review and for recommending Aura. I’m really glad you found everything straightforward and hassle-free, and that we could give you the time and space to make the right decision for you.
It was a pleasure to help, and I’m so pleased you felt everything was clear.
Best wishes,
Jimmy
Reply from Aura
Hello Julie,
Thank you for your kind review. I’m so glad you were happy with the service.
Best wishes,
Roddy
Was done over the phone with no…
Was done over the phone with no problems every question I asked was answered asked for three paper copies was posted within four days
March 22, 2026
Reply from Aura
Dear Beverley,
Thank you so much for your kind review. I’m really glad everything went smoothly over the phone and that I was able to answer all your questions.
Best wishes,
Anne-Sophie
They were very quick to respond to my…
They were very quick to respond to my enquiry and easy to talk to.
March 29, 2026
Reply from Aura
Hello Stephen,
Thank you for taking the time to leave a review. I’m really glad I could respond quickly and make things easy to talk through for you.
Best wishes,
Zoe
The person I spoke to was very kind and…
The person I spoke to was very kind and compassionate.
March 13, 2026
Reply from Aura
Dear Patsy,
Thank you so much for your kind words. I’m really glad I was able to support you and that you felt treated with care and compassion.
Best wishes,
Anne-Sophie
The game blox fruits is FIRE!
March 29, 2026
Unprompted review
Reply from Aura
Hi, Alex
I'm afraid you've left a review for the wrong company-- this is Aura Funerals, not Blox Fruits. Wishing you all the very best!
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