Fine until need for returns. Audodoc could easily have provided a streamlined and favorably priced return solution through local carrier cooperation as many multinational net shops do. But, you have... See more
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See what reviewers are saying
Overall, I'm satisfied. They attend to customers immediately. Problems are resolved quickly. Sometimes the wrong products are sent, but if it's their fault, they immediately send you the correct part.... See more
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Overall, I am satisfied with my purchases from AutoDoc. I have made several purchases for various cars over the years. Recently, the quality of the packaging for shipping products has deteriora... See more
Company replied
I had ordered the right breakpads for my car, but those which I received were not made for VW/Audi at all. After complaining i got my money transferred back into my creditcard! That is what I realy... See more
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Company details
About AUTODOC - Norway
Written by the company
AUTODOC er Europas ledende bildelbutikk på nettet. Vi er like glade i biler som du er, og hjelper deg med å spare penger på bilreparasjoner.
AUTODOC-APP
AUTODOC-NETTSTED
AUTODOC CLUB
YouTube
Dette er vi kjent for:
– Kundefokus. De erfarne medarbeiderne på kundeserviceteamet vårt er alltid klare til å hjelpe deg på 23 forskjellige språk.
– Markedsutvikling og -utstrekning. I de 12 årene vi har vært på markedet har vi fått 13 millioner fornøyde kunder i 27 europeiske land. Vi sender mer enn 35 000 bestillinger om dagen.
– Produktutvalget vårt. Vi har mer enn 4 millioner produkter til over 166 bilmerker fra verdenskjente produsenter.
– Gode priser og tilbud. AUTODOC er et nettsted med rimelige priser og en rekke spesialtilbud og salg.
– Tjenester på ulike plattformer. Kunder kan søke raskt og enkelt etter bildeler både på nettstedet og i appen. Sjekk selv hvor rimelig og praktisk det kan være å kjøpe bildeler.
– Ekspertise innen bilreparasjon. Du finner mer enn 3000 veiledninger om utskifting av bildeler på YouTube-kanalene våre. Disse veiledningene kan hjelpe deg med å utføre enkle reparasjoner selv og å bruke mindre penger på reparasjon på bilverksteder.
Ta kontakt med oss
Ofte stilte spørsmål
Contact info
4.4
Excellent
5K reviews
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I ordered the necessary spare parts on…
I ordered the necessary spare parts on Black Friday, there was a good discount. I received the parcel and the quality is good. I was satisfied. Thank you, I recommend this online store to everyone.
December 17, 2024
Reply from AUTODOC - Norway
Hello Volodymyr!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Please, feel free to contact us again.
Best regards,
AUTODOC Team
Parts availability and good prices :)
December 11, 2024
Reply from AUTODOC - Norway
Hi Eryk Szolc!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team
They nailed it this time
December 6, 2024
Reply from AUTODOC - Norway
Hello!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
received incredibly good service
received incredibly good service, highly recommend!
December 6, 2024
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you very much for your high rating. We are very pleased that our company was able to provide you with excellent service. We are glad that you chose us! Best regards, AUTODOC Team
Low price but be vigilant.
This company provides items at good prices, but godforbid they send you the wrong one. The return process is awful. Also, when placing an order on mobile, it automatically sends you banking transfer docs. This has to be processes, which can takes days, and then the parts are no longer available. In this case, I cancelled the order but was challenged about the part that was in stock, as bot said it was already being sent out. You have to fight tooth and nail if you are trying to return or cancel something.
Before buying anything, compare with other parts suppliers, look at realoem, look at the quality of the parts they are supplying, and avoid Ridex for anything that you want to last more than a year. Every ride part I ordered, I had to order another part to replace it.
October 3, 2024
Reply from AUTODOC - Norway
Hi Jay! We are sorry to know that you left unsatisfied with your previous purchases. If you are looking for high-quality spare parts at attractive prices, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts at trust@autodoc.co.uk. We will select the best ones for you. We look forward to hearing from you. Best regards, AUTODOC team
Excellent support
Excellent handling and refund of broken waterpump received on my bank account after only a few days. Thanks a lot!
November 25, 2024
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
Best of the best:)!!!
November 25, 2024
Reply from AUTODOC - Norway
Hello Gaigalas Giedrius!
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team
I ordered something out from writing in…
I ordered something out from writing in my cars reg.number, but still it did not work
November 20, 2024
Reply from AUTODOC - Norway
Hello Kjell!
We recommend that you check the OEN references before placing an order. You can find them in the product description. Such a check gives you almost 100% guarantee that you are ordering the exact part you need.
If you encounter problems, please send us your car's details (make, model, year of manufacture, VIN/Chassis number) and a list of required spare parts at trust@autodoc.co.no. We will select the best compatible parts for your car.
Our Quality Control Manager will contact you as soon as possible to specify the issue that occurred and help you.
Best regards,
AUTODOC Team
Quick and good service
November 22, 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon! Thank you for your feedback, we really appreciate your opinion. We are glad that our services were able to meet your expectations. Best regards, AUTODOC Team
Great service
I did get some parts from autodoc, and one of them failed after 6 months, the other one was not comparable with the connection in my car, even if i have the right brand and type car registered with them.
They were just fantastic, and refunded me the costs i had on those parts, no more questions asked, and for that i am ever grateful, and will recommend autodoc to everyone that needs car parts, their plentiful stock, and fantastic customer service, makes them unike in the business
November 14, 2024
Unprompted review
Reply from AUTODOC - Norway
Hello. Thank you for your review and for choosing us! Best regards, AUTODOC Team
Joana at Autodoc did a excelent job helping me…
Joana at Autodoc did an excellent job helping me out with a complaint. Thank you Joana. I am very satisfied with Autodoc
November 12, 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon, thank you for your high rating. We are glad that our services were able to meet your expectations. Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
Ok men
Ok
Men jeg meldte feil bestilling
men dere sendte varene allikevel !
Jeg returnerte det ut og ta ut pakken
Har ikke sett noen tilbake betaling🤔Hi I am satisfied a little expensive postage quite fast delivery. a little confusing return method. otherwise good 🤗
November 7, 2024
Reply from AUTODOC - Norway
Hello, We are sorry to hear you faced any inconvenience. Please provide us with the correct order number on trust@autodoc.co.co Best Regards, AUTODOC Team
So far for me great customer service solving a problem
So far for me, was great solving a problem. They reimburse the funds which was spend for not quality part. First time escalated problem and could confirm Great customer service! Thank you
November 1, 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team
Thank’s for good support to Joanna…
Thank’s for good support to Joanna Witoń in QA. I was struggling to find out issue about spare parts to BMW E93 chassis - she responded quick an with correct info. From one to five star she get seven 🙏🙏
November 8, 2024
Unprompted review
Reply from AUTODOC - Norway
Hello! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
I had ordered the right breakpads for…
I had ordered the right breakpads for my car, but those which I received were not made for VW/Audi at all. After complaining i got my money transferred back into my creditcard! That is what I realy appreciated, and it tells me that this company is a serious company that have understood that a good reputation will keep you customers going and bring them even new customers also!
Thank you for excelent service!
Greetings from Tom
November 7, 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Dear K. Martinsen!
Thank you very much for your kind words. We will continue to delight you with high-quality service. Please, feel free to contact us again.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Excellent customer support
Great site, with very good support. They answered me very quickly, and also quickly solved my question, thank you.
October 15, 2024
Unprompted review
Reply from AUTODOC - Norway
Hello Ivan!
Thank you for your kind words and appreciation of the quality of our work.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team
Actually I wouldn’t give you even one…
Actually I wouldn’t give you even one star.. loads of faulty parts, or totally wrong parts… disappointed and newer use Autodok again.. plus costumer service is totally s
October 7, 2024
Reply from AUTODOC - Norway
Hello Apyvala Andrius,
We're incredibly sorry about your disappointment with our service.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
We can't see any claims from you.
Our quality control manager will contact you in the nearest time.
Best Regards,
AUTODOC Team
Brake pads- and discs
I ordered front and rear brake pads- and discs to my MB with a high quality. Also the delivery was quick. All in all, I am satisfied with the delivery and the quality of the products I ordered.
September 9, 2024
Reply from AUTODOC - Norway
Hello Arild!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team
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