Auto Europe France Reviews 

I Booked using Auto Europe cost 139 Euros for 6 days with limited insurance.

I came to pick up my car with 4 hours late due to flight delay from Singapore via Frankfurt .

I was told by the manager Antony with one hand in his pocket and one hand playing with his beard with a mocking smile.

“You were supposed to pick up your car 4 hours ago your booking has been canceled, It is mentioned in your contract you were allowed 2 hours delay if you are not happy you should complain to the Airline or you need to call customer service.

No compassion


My booking was fully pre-paid so how can it be canceled.

I was offered to book a bigger car directly for 250 euros the last car ? False statement.

While I was outside calling Customer services, the manager closed the door and left an attached message back in 25 minutes without warning me.


When the office re opened I booked a new car.

I was never offered to waive any insurance I was given the contract to sign.

I have been up 24 hours traveling all night and already been waiting so I did not check the offer.

It is only when I return the car I saw the on the Board “Objectifs” to sale Insurances (Staff gets commission if they up sell insurance this is fine with me but if they force the sale by not giving any option then this is a problem).

As I was going to get my new I heard the manager telling the clerk "we are going to get new cars".

I was told only one car was available now they had new cars ! .

I was given a dirty car with water stains everywhere even inside ( stains were not from the rain, it did not rain that day and does not rain inside)

------------------------------------------------

I tried to extend my rental

Went on Firefly website “Contact us” the page was unavailable.


The only phone number I had on my contract was for either the office in Toulouse Airport or the Hertz Road assistance.

I called at 9.30 pm Toulouse office no answering service just ringing.
The following day I called 1st thing in the morning no answer I called 5 times no answer.

What should I do ?

I called Bordeaux Office no answer.

I called Nice Office, finally someone answered, very nice man, he told me do not worry they will call you if you do not return the car.

I asked please extend my rental and he did.

What type of service is this form The Toulouse office and from Frirefly in general !

I did not want to believe TrustPilot 88% bad comments regarding FireFly ? Toulouse Office had so many.

I trusted Hertz from my past experiences.

Firefly is tarnishing Hertz Image

Auto Europe just does not care

I feel that I have been robbed and lied too, is this just a scam ?

I wrote to Hertz

The answer was

“Please note your feedback is important to us as it allows us to know how our location are doing. I can assure your will be passed back to the place of rental for further training”

This is a joke

Processus simple, concis, efficace

Easy process, the best rate for my needs !

RAS. Procédure facile et bien faite. Pratique.

Always reliable. Good experience. Highly recommend.

The car was 112€
In the page (alamo) the car was 79€
I dont understand why the difference.

Easy to book . Friendly website and very good discounts .
Recommended A*

Simple, clair et efficace...

It is a scam. Stay away from this company

SUPER RIEN A DIRE ASSISTANCE TELEPHONIQUE AVEC MARIA FREXO IMPECCABLE