Auto Europe Italia Reviews 

Hired a car through Auto Europe, but the company providing the car would not accept my uk driving licence. Auto Europe unable to help or move my booking so lost the whole amount and didn’t get a hire car so had to use another company. Do not use them.

One star is one too many. I booked a car whilst at Bergamo airport and 460euros was paid by credit card. We went to collect the cat ftom the AutoEurope desk, where the very helpful staff member looked at the booking on our phone and realised the pickup was from Bristol in the UK! He spoke to a representative of the company in the phone, who told him twice in the conversation that a full refund would be paid. Two weeks later, this has not happened. Trying to contact them is seemingly impossible. The worst customer service I have EVER cone across.

I filled out a form on AutoEuropa to rent a car from Bologna Airport. I accidentally entered my wife's credit card information on the form. The money was withdrawn from the card, but my reservation was canceled because the name on the card was different. (Or at least I think that's what happened.) The refund has not been processed yet. You cannot contact the company by any means other than phone, and there are no email addresses listed anywhere. Since my English is not very good, I cannot call and inquire about the situation.

My experience with Auto Europe was extremely disappointing. I booked a car through their service (Voucher № EU22630753), providing all required information, including my flight number so that the rental provider could track any delays.

On the day of the rental, my flight was delayed. Upon arrival at the pick-up point, I was informed that no car would be provided. Auto Europe refused to refund the payment, claiming I was responsible for personally reporting the delay. This raises the question: why do they request flight numbers if they do not use this information to assist the customer?

In fact, the rental service was not provided. Nevertheless, the company retained the full payment, refused to accept responsibility, and even refused to verify whether the payment was passed on to the actual rental provider.

I consider these actions to be wrongful retention of funds for an unprovided service. The company completely dissociated itself from any responsibility and demonstrated absolute disregard for customer support.

I do not recommend using Auto Europe. In any unexpected situation, you will be left entirely on your own, without assistance and without a refund.

Not clear at all that credit card needs to be in drivers name. Once at car rental
place autovia they said no debit card (but all other rental companies around did) and cancelled our booking which was already paid for. Auto Europe Italia then said I needed to give 48 hours notice which I couldn’t do as found out once in airport! And then charged £70 cancellation fee and still no further whether I will get my remaining fund back.

They tried to give me a car full of dents and scratches , I refused it and they gave me a smaller one no matter I paid for a medium. Then the tank was not full and once back they wanted to charge me because I did not filled it up

The Worst Experience – Avoid This Company at All Costs

We’ve been traveling to Italy for over 10 years and always hire our cars at the airport without any issues—until now. This was our first time traveling with our newborn baby, and we booked our car well in advance, setting the collection time for 10 AM and paying in full for 14 days.

Due to our baby’s needs, we had to change our flight to a later time, arriving at 2 PM. At no point did I think we needed to notify the car hire company, since the car was already paid for in full. But when we arrived, we were told our booking had been cancelled because we didn’t collect the car at exactly 10 AM. No warning, no grace period, no courtesy call—just canceled and no car.

Worse still, we were left completely stranded at the airport with a newborn baby. When we asked about a refund, we were told we had to pay an additional £75 fee just to get our money back. Absolutely appalling.

The staff were shockingly rude and unhelpful. The first thing we were told on the phone was: “Eh, we’re not going to hold your car for 14 days!”—as if any normal person would book a car and just not show up.

When we asked for another vehicle, we were told the price had tripled and that the next available car would be in six hours. Again, with a newborn. No effort to assist, no apology, nothing.

On top of everything, the company advertises that car pickup is “in-terminal.” In reality, you have to take a shuttle bus—a clear case of false advertising.

Completely unprofessional, dishonest, and lacking even the most basic level of customer care. If you value your sanity, your family’s comfort, or simply expect the service you paid for, stay far away from this company

Extremely disappointed with Auto Europe. We booked a car through them with Avis in Catania. Due to a flight delay, we arrived one day late—only to be told at the Avis counter that our reservation had been canceled, and there was nothing they could do.

We immediately tried contacting Auto Europe for help. It took seven hours after landing to finally reach someone by phone, and when we did, the representative was dismissive and told us nothing could be done until Monday. I’ve also sent multiple emails that remain completely unanswered.

There has been zero real-time support, no accountability, and no urgency—just radio silence when we needed help most. This experience has been incredibly frustrating and stressful. I would strongly advise against booking with Auto Europe if you need a company that stands by its service or responds when plans change.

Easy booking, well priced and a lot of follow-ups.

My review of this company is reflected in my email to the company after they ruined the first day of my break and the initial arrival in my destination country:

Dear Sir/ Madam despite booking a vehicle through your organisation to be collected from Bologna airport yesterday evening, I am without a vehicle and stranded in a hotel near to Bologna airport needing to get to Abruzzo, Italia today which is a 3 hour drive.

This situation has arisen from the following circumstances:

The vehicle was booked way of a clear indication that my pick up point would be Bologna airport. The booking was with Target Rent.
Target rent are not based at Bologna airport they are a 20 Euro taxi drive from the airport. There was no indication on the booking procedure of this being the case prior to the booking being made.
At the booking stage I was asked my flight number and time of arrival so your rental company could manage my booking. I arrived in Bologna shortly after 7pm last night and after I finally found out where Target rent were situated and got a taxi to that location they were closed (closing @ 7:30 pm), thus leaving me without a car and a further 20 Euro's to my hotel. Why do you have rental companies suggested to be affiliated to the airport that are nowhere near the airport??!! Further, why use rental companies suggested to be affiliated to the airport that are NOT 24 hours??!!
To add SIGNIFICANT insult to injury your website suggest you are open today from 9 AM- 5PM BUT you are NOT (presumably because it is good Friday.)
I have this morning made contact with Target Rent and they advised me they contacted yesterday to obtain my telephone to establish what time I would be arriving and you failed to do so. She can not today offer me a vehicle because they only have vehicles available that cost 60 Euro's a day because its a good Friday. My booking with you was to avoid this situation.

Please contact me URGENTLY to resolve this situation. I am currently stranded in a hotel in the middle of a industrial estate with commitments!

You have ruined my trip because of your shocking lack of transparency/ proper organisation and poor customer service. I want full refund plus further compensation for my taxi fares and now train tickets or alternative vehicle. If I don't receive a response today I will be leaving this review on your site and google as my review of your services, which quite frankly are appalling!

I would give zero stars if I could. I arrived at Malpensa Airport with the list of documents detailed in the 3 emails I received by AutoEurope only to find out that first, THERE IS NO DESK AT THE AIRPORT (I specifically chose "in airport pick up", did not want to waste time with a shuttle). So while falling victim to false advertising, I had to waste one hour to reach the desk, to then be refused the car I had booked and paid for in full (with additional insurance I made sure to purchase) under the pretense that my credit card was valid for another 5 months and not the 6 months as written in small print at the 5th page of the voucher and not mentioned ANYWHERE in the body of 3 emails I received from them. Well, I called my bank and they confirmed that they do not issue a new credit card until one month before the expiration date. It is not a passport. My card was valid, plus I even purchased extra insurance from Auto Europe, which was not deemed good enough for Green Motion (so why are they partnering up on this?). I turned around and booked my car from another company, very kind and especially HONEST. I am a frequent flyer and will make sure to never use Auto Europe again. I will continue to denounce their lack of transparency hidden in the small print scam! Horrible, horrible company!!! Stealing money from people and leaving them stranded, denying the service they purchased, is that your business model? *UPDATE* I have contacted the customer service multiple times, as per their response below. They refuse to reimburse me even though this is clearly their fault for not communicating this highly unusual clause in NONE of their communication, and openly cheating on the real location of the car. I have reported them to the fraud-vigilant body of my country. Despicable behaviour

A fantastic experience renting a car - without a doubt the best I’ve ever had. Excellent prices, smooth process, and user friendly!

Really good selection of cars, inclusive car in the luxury segment. Competitive prices and an easy to navigate website,

I managed to rent a car very easily with AutoEurope! Highly recommended

Great prices. Convenient locations

Good, seamless transaction. Thanks.

Money gone, no car!

My experience was terrible. There was a small print (which I did not read and was not mentioned initially) that my credit card must be valid six months after return of the car. My card did not satisfy this requirement so I was refused the car.
There appears to be an entire "cottage industry" of renters which impose restrictions no reasonable person would assume, only to cash in at the customer. In my case, although the credit card was not valued, the local company was happy to accept my atm card, but with their full insurance policy paid by me. Never again Auto Europe Italia!

sempre molto competitivi

Fast and efficient!! Saved me money even a small refund!! Rock Star!! Donj is the man.