I filled out a form on AutoEuropa to rent a car from Bologna Airport. I accidentally entered my wife's credit card information on the form. The money was withdrawn from the card, but my reservation wa... See more
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Not clear at all that credit card needs to be in drivers name. Once at car rental place autovia they said no debit card (but all other rental companies around did) and cancelled our booking which was... See more
Company replied
Great price, unfortunately they did provide the wrong address and phone number for pick up which is a huge problem for people coming from airport.
Good and bad at the same time! The website and the booking experience are very good. First of all the anticipated payment is NONSENSE... the prices of the cars continue to vary but the price paid for... See more
Company replied
Company details
About Auto Europe Italia
Written by the company
Da più di 60 anni Auto Europe fornisce servizi di autonoleggio ai viaggiatori di tutto il mondo, confermandosi leader mondiale nel settore. Oltre al noleggio auto standard, offriamo anche noleggio camper, noleggio auto di lusso e sportive, noleggio moto e servizio con conducente.
Con oltre 20.000 sedi in 180 Paesi, Auto Europe è pronta a soddisfare le esigenze dei propri clienti.
Con oltre 20.000 sedi in 180 Paesi, Auto Europe è pronta a soddisfare le esigenze dei propri clienti.
Contact info
Landsbergerstrasse 155, 80687, Monaco di Baviera, Germany
- +49 89 541 9555 86
- itres@autoeurope.de
- autoeurope.it
3.1
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do NOT rent a car from this company, pure scam!
Stay away from this company. Rented a car through Auto Europe with Drivalia at Olbia AirPort. Out plane got delayed just over 3 jours, tried calling Auto Europe and Drivalia close to 50 times while waiting in Copenhagen for our plane. No response from either. When We meet up at Drivalia at the AirPort We were told our car had been cancelled 1 hour after booking time without refund. No place in our voucher from Auto Europe did it say it would get cancelled 1 hour after booking time. Also We had to wait 2 hours in queue at Drivalia, guess that means our car would have gotten cancelled anyway.
June 29, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mr Fostenes,
Thank you for your feedback. We understand your frustration and are very sorry that the car rental company did not release the vehicle to you due to your flight delay.
It’s common practice for car rental companies worldwide to reserve the right, in the event of a pick-up delay, to re-rent the vehicle without the prospect of a refund to the original renter. This policy is set by the individual car rental companies and, regretfully, as a broker, Auto Europe has no control over this. All we can do is try to ensure our clients are aware of it by including that information in the booking confirmation and in the voucher.
Please note that should your flight be delayed/canceled, you should always contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time.
In cause of a flight delay inside the EU, caused by the airline company. You have to contact the airline company to request compensation.
Though we have no control over the policies of our partners, we strive to ensure the best possible solution for our clients. Should you wish us to intervene on your behalf, we’d be happy to contact [supplier] and try to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you’d like to pursue this course of action, please forward all documents pertaining to your flight delay to our customer service department using the link below:
https://www.autoeurope.eu/completed-rentals/
Our customer service team will then contact the car rental supplier and get back to you as soon as we receive an answer.
Our tip for future travels: Our Cancellation Cover, offered during the booking process, is designed to protect our clients against this type of situation, and covers last minute cancellations due to events outside a client’s control, such as travel delays, strikes, adverse weather, etc.
Once again, we’re very sorry for your negative experience and hope we can help you find a satisfactory resolution.
Yours sincerely,
Laura
Auto Europe Team
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They acting as agents for surprice…a total ripoff!
They acting as agents for other car companies.. they are quick to take your money but they have no control on what happens next. Seems to be cheap but end up paying loads more..
July 31, 2024
Unprompted review
Reply from Auto Europe Italia
Gentile Silvio,
La ringraziamo per il suo feedback. Siamo molto dispiaciuti di apprendere della sua esperienza negativa al momento del ritiro dell’auto.
Non solo comprendiamo quanto possa essere frustrante quando le cose non vanno come previsto, ma condividiamo la sua delusione. Ci impegniamo al massimo per garantire ai nostri clienti un’esperienza senza problemi. Sfortunatamente, in qualità di broker per l’autonoleggio, abbiamo un controllo limitato sul personale e sulle procedure dei nostri partner.
Anche così, vorremmo fare tutto ciò che è in nostro potere per aiutarla a sistemare le cose. Qualora desideri che interveniamo per suo conto e che contattiamo il noleggiatore, può utilizzare il link sottostante per contattare il nostro servizio clienti.
https://www.autoeurope.it/noleggi-conclusi/
Ancora una volta, ci scusiamo per lo scarso livello del servizio fornito dal noleggiatore. La soddisfazione dei nostri clienti è fondamentale e utilizzeremo il suo feedback per cercare di prevenire situazioni simili in futuro.
Grazie per aver dedicato del tempo per condividere la sua esperienza. Speriamo di avere l'opportunità di servirla di nuovo in futuro.
Cordiali Saluti,
Amelia
Auto Europe very clear and reliable. Locauto, Florence very good car although wait to collect
I have used Auto Europe now 3 times in Costa Rica, Sicily and Tuscany. Very happy with company. I always used their insurance, then no horrible surprises with local company. I have been happy with the local car hire companies. It is very easy to speak to Auto Europe on the phone. Our last trip to Tuscany, Italy we used Locauto, Florence. The car was very good and dropping off was simple. Picking up there was a long queue even though early in the morning, one hour wait. The queue became longer behind my husband, others must have waited 2 hours. There were not enough staff for how buys it was. I have been told not to be late for pick up. With other companies if you are late they say say the car is no longer available and only more expensive options. In Sicily we used Hertz, 2 hour wait at airport to collect, car very good and drop off easy.
June 11, 2024
Unprompted review
Always easy and fuss free!
August 6, 2024
When a company shows its true colors!
When a company shows its true colors!
I have been using autoeurope on several occasions. Rented cars for multiple weeks in the US and Europe.
You book, you pay and you get your car.
But what if something goes 'wrong'?
What is their customer service?
Do they care about their 'loyal' customers?
So this is my story, which sees me as 'guilty', but I would say 'accomplice' and not solely 'guilty'.
I have booked a car from August 3rd to August13th, pick-up La Valletta (Malta) int. airport.
As usual during booking, I have provided flight details (important). For pick-up time seemengly (but not arguing this) I have put 15:00, whilst the flight was due to land at 18:15.
And here is the snag, and where I say that I am not the only guilty in this story.
Got to the car rental desk (Smart rentals btw), where I was addressed in a rude and dismissing way by a young lady who told me that my rental had been cancelled as 'No show', since I was more than 2 hours late.
I tried to tell the lady that I had provided the flight info and hence they 'knew' I was arriving later, but again she didn't care and said I should pick this up with the brooker, Autoeurope, and this is what I did.
I called today Autoeurope and the support desk agent told me, after discussing with his supervisor that as 'courtesy' they would cancel my reservation and refund me 178 euro of the 278 I have been charged, keeping 100 euro for 'administration costs' tied to the cancellation.
I have argued that the cancellation was not my due, and that the rental company had the right pick-up time, from the flight details, but Autoeurope representative keept on repeating that the 100 euro were 'lost' and actually they were doing me a 'favor'.
When I asked if this is how they were going to treat a 'loyal' customer with multitude of rentals, he said 'Yes'.
Bottom line Autoeurope has enough business to care more about 100 euro than a customer satisfaction.
I for sure care more about customer service than those 100 euro, which thankfully I am not going to miss.
I have rented a car, (not from Smart, who are blacklisted to me) and driving happily in Malta.
For sure I will NEVER book again through Autoeurope. I have also discovered that their 'favorable' rates are quite often matched if not bettered by the rental companies directly.
Sure you might have to compare prices yourself but probably through google ypu can find a site that compares rental rates.
Now what you do with my experience is entirely up to you, but please don't say that 'I never had any problems...'. I also never did but when I had, they showed me their true color.
Claudio
August 3, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mr Prudente,
Thank you for your feedback. We understand your frustration and are very sorry that the car rental company did not release the vehicle to you due to your flight delay.
It’s common practice for car rental companies worldwide to reserve the right, in the event of a pick-up delay, to re-rent the vehicle without the prospect of a refund to the original renter. This policy is set by the individual car rental companies and, regretfully, as a broker, Auto Europe has no control over this. All we can do is try to ensure our clients are aware of it by including that information in the booking confirmation and in the voucher.
Please note that should your flight be delayed/canceled, you should always contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time.
In cause of a flight delay inside the EU, caused by the airline company. You have to contact the airline company to request compensation.
Though we have no control over the policies of our partners, we strive to ensure the best possible solution for our clients. Should you wish us to intervene on your behalf, we’d be happy to contact [supplier] and try to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you’d like to pursue this course of action, please forward all documents pertaining to your flight delay to our customer service department using the link below:
https://www.autoeurope.de/customerservice/
Our customer service team will then contact the car rental supplier and get back to you as soon as we receive an answer.
Our tip for future travels: Our Cancellation Cover, offered during the booking process, is designed to protect our clients against this type of situation, and covers last minute cancellations due to events outside a client’s control, such as travel delays, strikes, adverse weather, etc.
Once again, we’re very sorry for your negative experience and hope we can help you find a satisfactory resolution.
Yours sincerely,
Auto Europe Team
Amelia
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Couldn’t get my car that I payed for
Couldn’t get my car that I payed for. Even with the proper documentation listed in the email.
Do not rent with these people
August 4, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mads,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.it/customerservice/
Once again, we apologize for the poor level of service provided. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
They wouldn’t give me the car I payed…
They wouldn’t give me the car I payed for.
I brought all of my documents requested in the email that they had send me and the voucher. Still no car. Thanks a lot.
August 4, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mads,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.it/customerservice/
Once again, we apologize for the poor level of service provided. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
contract EU 21390971
contract EU 21390971
I rented a Land Rover Discovery as we were 5 + luggage. AE found the car at noleggiare.it in Milano. They have a really bad rating as they are described by many clients as a "scam business".
I received a Mercedes CLA, much smaller for what I had paid to auto europe. They strangeld me as we needed a car because of 5 passengers+ luggage and gave me a Range Rover asking me for additional 240 euro. I had already paid auto europe for that size. After 11 days from my complaint to auto europe I have not heard backon this topic (there is another pen ticket on a scratch). This is why I will not use them anymore and I would strongly recommend to stay away from them.
July 19, 2024
Unprompted review
Reply from Auto Europe Italia
Gentile Sig. Brenner,
Grazie per il suo feedback. Prendiamo sul serio le sue preoccupazioni e ci scusiamo per la sua esperienza negativa e per eventuali disagi.
Dalla sua recensione risulta che ha già contattato il nostro servizio clienti in merito alla questione e che il nostro team ha aperto un file a suo nome.
Per ulteriori comunicazioni in merito al suo caso, la invitiamo a contattare il nostro servizio clienti. Puoi raggiungerli nei seguenti modi:
• Telefono: +49 89 541 9555 86
• Modulo: https://www.autoeurope.it/noleggi-conclusi/
In alternativa, può verificare lo stato della sua richiesta utilizzando il link sottostante:
https://www.autoeurope.it/cs-status/
Il nostro team di assistenza clienti la contatterà il prima possibile.
Ancora una volta, siamo molto dispiaciuti per la sua esperienza negativa e ci auguriamo di poterla aiutare a trovare una soluzione soddisfacente.
Cordiali saluti,
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Stay as far away as possible if booking…
Stay as far away as possible if booking as a U.S. citizen.
They offer zero help, and unless you book a US rental company you’ll be required to have an international license, and they won’t refund you but bury that info in the terms of service and still accept your reservation with a US license.
Talk about deceiving practices
July 10, 2024
Unprompted review
Reply from Auto Europe Italia
Dear client,
Thank you for your feedback. We take your concerns seriously and apologize for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
· at 1-888-223-5555 toll-free within North America; Outside North America, dial +1-207-842-2000
· Email Us completedrentals@autoeurope.com
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Kind regards
Laura
Auto Europe Team
Currently sat for 3 hours in Florence…
Currently sat for 3 hours in Florence airport car hire centre in 35 degrees with my 89 year old f-in-Law.
Stale mate between auro europe and Drivalia, over a clerical error.
Just found out that Drivalia have given my car away, whilst waiting for a resolve.
You couldn't make it up.
UPDATE (23 Jul): Auto Europe pulled out all of the stops and finally got us moving via Hertz, which took 5 hours, in the end. Auto Europe have agreed to reimburse our evening meal for the inconvenience. Thank you.
Looking back on yesterdays events, I did notice that the 3 Drivalia cars in the queue ahead of us all had mechanical issues (tyres and engine warning lights).
Either way it is Auto Europe we have a contract with and although I wish we hadn't had an issue, I do believe they did all they could to make the situation good.
AVOID Drivalia.
July 22, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mr Hardman,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car in Florence.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact Drivalia, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.co.uk/contact/
Once again, we apologize for the poor level of service provided by Drivalia. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Laura
Auto Europe Team
Nice insurance, bad waiting time
I had to wait two hours to get the car. Very long waiting time. But the car renter provided the insurance we wanted to have
June 21, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Fabio,
thank you for sharing your experience. We are very sorry to hear that you had to wait such a time car to get the car.
We strive to improve our partner's services.
We are glad to hear that anyway the car rental went smooth.
Kind regards
Laura
Auto Europe Team
Autoeurope booked our car with target…
Autoeurope booked our car with target rent, When you leave verona airport you have to wait to be driven 5 mins out the road to colle t your car. I unforunately only had a visa debit card and they wouldnt accept it, i asked if they could accept bank card details of a family member, they wouldnt. They wanted me to pay 220e for insurance when car rental was on 150e. Miguel on customer service was empathetic to me but he couldnt do anything that wouldnt cost me another 170e min. I ended up losing my money and paying for a taxi. I would not recommend booking with this company especially if you are bring leased out to target rent.
June 18, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Ms Farrelly,
Thank you for your feedback. We take your concerns seriously. Regretfully, our car rental partner was unable to release the car to you due to the absence of the required credit card, as stipulated in the Terms & Conditions of your rental.
As per the information provided at the time of booking, our rental partner requires that a suitable credit card be presented at the time of pick-up. This card must be in the name of the main driver indicated in the voucher and have enough credit to cover the deposit amount. The PIN number is also necessary.
This is standard procedure with most car rental companies worldwide and, unfortunately, outside of Auto Europe’s control.
We apologize sincerely for the inconvenience.
Yours sincerely,
Laura
Auto Europe Team
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Easy and quick
June 15, 2024
Unprompted review
Great price
Great price, unfortunately they did provide the wrong address and phone number for pick up which is a huge problem for people coming from airport.
June 6, 2024
Unprompted review
Avoid Auto Europe when renting a car
I rent a car in Malta in July 2023 through AutoEurope and the local operatoor was Sicily by Car and I had both a flat tire and a car accident not caused by myself. I had bought fully coverage insurance. I followed the whole procedure indicated by them after the accident and I paid in advance the damages caused to the car. After almost one year and after dozen of e.mails exchanged with false promises, I have not been reimbursed yet and they do not answer anymore. I have been forced to start a legal action. Avoid them
July 15, 2023
Unprompted review
Reply from Auto Europe Italia
Gentile Sig. Coiro,
Grazie per il suo feedback. Prendiamo sul serio le sue preoccupazioni e ci scusiamo per la sua esperienza negativa e per eventuali disagi.
Dalla sua recensione risulta che ha già contattato il nostro servizio clienti in merito alla questione e che il nostro team ha aperto un file a suo nome.
Per ulteriori comunicazioni in merito al suo caso, la invitiamo a contattare il nostro servizio clienti. Puoi raggiungerli nei seguenti modi:
• Telefono: +49 89 541 9555 86
• Modulo: https://www.autoeurope.it/noleggi-conclusi/
In alternativa, può verificare lo stato della sua richiesta utilizzando il link sottostante:
https://www.autoeurope.it/cs-status/
Il nostro team di assistenza clienti la contatterà il prima possibile.
Ancora una volta, siamo molto dispiaciuti per la sua esperienza negativa e ci auguriamo di poterla aiutare a trovare una soluzione soddisfacente.
Cordiali saluti,
Amelia
Auto Europe Team
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STAY AWAY with companies such as…
STAY AWAY with companies such as easycarhire who are there to steal your money I would not go anywhere close. Very rude, unprofessional and unhelpful staff
March 5, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mr James,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment. We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact Easycarhire, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.it/noleggi-conclusi/
Once again, we apologize for the poor level of service provided by Easycarhire. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Laura
Auto Europe Team
Very poor
Very poor. Arrived at reception and was then told we needed EXTRA insurance!! Tried to get another €220 out of us on top of rental and further charges. The man was very rude. DO NOT USE as so many extra charges!
February 19, 2024
Unprompted review
Reply from Auto Europe Italia
Dear Mr Wheeler,
Thank you for your feedback. We take your concerns seriously and apologize for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. You can reach our Customer Service team in the following ways:
· Phone: +44 123 3225 114
· Form: https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
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