I booked a reservation at the Bari airport, which was assigned to EuropCar and when I went to the counter they did not give me my car that I rented. Auto Europe refused to refund me my reservation as... See more
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See what reviewers are saying
They have really competitive prices. I think this is the best comparator that can give you the best offer regarding what you are looking for. There is only 3 problems : - When you activate your c... See more
Rented a car in Dubai via Auto Europe from AVIS. Dubai has three terminals (km's apart from eachother). Auto Europe misinformed me about possiblility to pick car up at other terminal. Avis still block... See more
I am (again!) very happy with Auto Europe / Easyterra!! Recently my flight to Ancona was cancelled because of strikes in Italy. This was mentioned to me after the possibility to cancel the rental car... See more
Company replied
Company details
About Auto Europe Nederland
Written by the company
Auto Europe is al meer dan 60 jaar een wereldwijde marktleider in het aanbieden van autoverhuur aan reizigers. Naast standaard autoverhuur bieden wij ook campers, prestige- en sportauto's, en motorfietsen aan, als ook chauffeur services.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Met meer dan 20.000 locaties in 180 landen staan flexibiliteit en klanttevredenheid voor Auto Europe centraal.
Contact info
Landsbergerstrasse 155, 80687, München, Germany
- +49 89 541 9555 99
- nlres@autoeurope.de
- autoeurope.nl
3.5
Average
5K reviews
Replied to 48% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top web-site en prijzen
Top web-site en prijzen. Snelle accurate service desk.
January 24, 2018
Unprompted review
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Goede website
January 19, 2018
Unprompted review
I have been a customer for many years …
I have been a customer for many years and (almost) always rent via autoeurope. Why? Good prices,good service,good website.
Only complaint is that its apparently not possible to retain my basic info on file requiring repeating every time I rent
January 17, 2018
Unprompted review
I always rent my car by Centauro
I always rent my car by Centauro. Kind people . Never problems...always good...
January 17, 2018
Unprompted review
Good reliable broker for car rentals …
Good reliable broker for car rentals all over the world. We have used it both in Europe, Japan and US. Pricing good. Process works well.
January 13, 2018
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Always good
Always good; easy to alter the reservation; no cancellation/alteration costs until 48 hours before rental.
January 5, 2018
Unprompted review
I rent a car in amsterdam in august …
I rent a car in amsterdam in august with special no own risk insurance. After accident 900 eur was charged to my credit card. 3 months later no news on refund. Only auto response to my emails.
December 21, 2017
Unprompted review
Reply from Auto Europe Nederland
Hi Esther,
Onze klantenservice is er nog mee bezig. Helaas wachten deze nog op informatie van de verhuurder omdat er een derde partij bij was betrokken. Ik hoop dat het snel wordt opgelost.
Vriendelijke groet,
Edwin
Excellent website
December 9, 2017
Unprompted review
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Booked more than 7 times and all oké
November 20, 2017
Unprompted review
before i reserved the car in the hague …
before i reserved the car in the hague center, i got confirmation for booking via telephone call specially for 7 oçlock in the morning.because I had doubt for that time. i and after severvation online... imidately i received the call from germany that it is not possible for that time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 6, 2017
Unprompted review
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Confusing/painful user experience
First, it would be great if I could register/sign in somehow so that my preferences/driver information would be saved and not have to be constantly re-entered.
Second, the inability to quickly see mileage limitations is unacceptable. The icon is the same for both limited and unlimited, and on limited-mileage rentals the calculations for distance are left to the customer, even though they'd easily be done in the system (300km per day if 1-6 days, 150 per day if 7-14 days, etc. would be much easier as "1050 km per requested rental period").
Lastly, the filters struggle to work correctly, meaning that sometimes full>full or full>empty doesn't register and the listings remain the same. All in all, a fairly painful experience that requires much more effort on the customer's part than it should!
All in all, the user experience is appalling. Next time I will definitely be using Rentalcars.com instead.
September 22, 2017
Unprompted review
Reply from Auto Europe Nederland
Dear Drew,
Thank you for your comment. We are always trying to improve our website. We have looked at the points mentioned. You remark about the icon: Behind the Icon which is indeed the same it is clearly stated if it is limited or unlimited mileage. Your remark about the filter: We have checked this for different locations and dates but the filter works like it should. We could not find any issues.
If the next time you experience problems or have questions please contact our reservations team. We are always happy to assist you.
Kind regards,
Edwin
Very good service!
Very good service!
I always use this site for car renting
September 17, 2017
Unprompted review
Great company
Easy company to deal with, make changes and no problem for them....I love that..
September 17, 2017
Unprompted review
TOP & PROFESSIONAL
September 3, 2017
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tot nu toe(en dat is frequent)altijd …
tot nu toe(en dat is frequent)altijd probleemloos
August 30, 2017
Unprompted review
good site not disappointed
August 18, 2017
Unprompted review
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