AutoGuru Reviews 

1,691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, often describing them as helpful and knowledgeable. People found the booking process to be incredibly easy, user-friendly, and efficient, highlighting the convenience of getting quotes and booking without hassle. Many appreciated the prompt responses and transparent, reasonable pricing offered through the platform. However, some customers also noted occasional organizational issues with the booking process. These included instances where no quote was provided, or information was collected without confirming mechanic availability, leading to some uncertainty regarding service arrangements.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the ease of use and efficiency of the... See more

Booking process

Users describe positive interactions with the booking process, consistently finding it easy, simple, and... See more

User experience

People report positive experiences with user experience, consistently finding the platform easy to use and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing competitive and reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more

Company replied

Rated 5 out of 5 stars

We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more

Company replied

Rated 5 out of 5 stars

Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more

Company replied

Rated 5 out of 5 stars

Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Written by the company

What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,691)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

AutoGuru never fails to deliver

AutoGuru never fails to deliver. If you need a prompt repair, make sure you use these guys!

May 16, 2025
Unprompted review
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Reply from AutoGuru

Thanks for the awesome review! We're thrilled to hear you can always count on AutoGuru Joanne.

Rated 5 out of 5 stars

easy windscreen replacement

No fuss easy windscreen replacement at great price. Turned up when they said they would and great service.
Will definitely AutoGuru again

May 12, 2025
Unprompted review
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Reply from AutoGuru

Awesome to hear Donna!

Rated 5 out of 5 stars

As a low income earner with disabilities I love the fact you can find a workshop that fits your budget.

You can check prices and services a chose which workshop to book into. I was quoted nearly $400 for some minor work. The workshop then said they would lower it to roughly $330.00
I searched for other workshops and got a quote for $250. It pays to use auto guru

May 6, 2025
Unprompted review
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Reply from AutoGuru

Thanks for sharing your experience! We're glad AutoGuru helped you compare options—it's great to see the power of choice in action!

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Rated 5 out of 5 stars

Great that I could compare pricing from…

Great that I could compare pricing from a good selection of mechanics located in my area. I booked a log book service. AutoGuru provided details of what's included in the service so I knew what to expect, what the mechanic should complete and cost upfront.

April 23, 2025
Unprompted review
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Reply from AutoGuru

We're glad AutoGuru helped you compare options and offers transparency! Thank you for the feedback, Bruce!

Rated 5 out of 5 stars

So easy

So easy, read reviews compared prices booked and paid. I’ll review service after complete

April 10, 2025
Unprompted review
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Reply from AutoGuru

Thanks for the great feedback! We're glad the booking process was easy and seamless. Looking forward to hearing from you again.

Rated 3 out of 5 stars

I was being upsold by garage that…

I was being upsold by garage that almost doubled my original quote for only basics like windshield wipers, cabin filter and wheel alignment. I refused the upselling but felt alot of pressure to accept which would have turned this bargain price into an overpriced service.

April 3, 2025
Unprompted review
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Reply from AutoGuru

Thanks for sharing your experience. We're sorry to hear you felt pressured by the workshop. We appreciate your feedback.

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Rated 5 out of 5 stars

Great communication

Great communication, time and honest, very happy that my mechanic can now solve the problem and goi g to fix it when he can, price was also good.

March 19, 2025
Unprompted review
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Reply from AutoGuru

Awesome to hear, Skye!

Rated 5 out of 5 stars

Always a good experience

Always so happy finding people through this app and the experience.
Have only had good mechanics and also love the payment options, booking is easy and transparency is great!

March 19, 2025
Unprompted review
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Reply from AutoGuru

Thanks for sharing your experience! We're glad AutoGuru helped you compare options and make a booking!

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Rated 5 out of 5 stars

Robley helpers was very happy with…

Robley helpers was very happy with being able to find a mechanic for a reasonable price. It’s a pitty none in our area but happy to travel for good service.

So Robley helpers shall we need anything again soon we will definitely be back.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service

Called for windscreen replacement.Reliable service,friendly,they come to my place as promised. Professional service,i would recommend them for my friends. Just Thumbs up.

February 14, 2025
Unprompted review
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Reply from AutoGuru

Thank you for sharing Senad, happy we could help you with your Windscreen replacement.

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Rated 5 out of 5 stars

A good job, well done.

The work was on time, on budget, speedy, and informative. It was a good job, and I would use the service again in the future. Thank you.

February 6, 2025
Unprompted review
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Reply from AutoGuru

Good to hear it all went well Harry! We appreciate the review.

Rated 5 out of 5 stars

Easy way of booking a mechanic

Easy way of booking a mechanic, great customer service, answered any query promptly, would definately use again if needed,

February 3, 2025
Unprompted review
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Reply from AutoGuru

Appreciate the feedback and rating Shaun!

Rated 5 out of 5 stars

Recommend Mechanic

Mechanic was able to accommodate a date change and perform my logbook service in a timely manner. Autoguru quote was honoured and any possible add ons were discussed before performed. Highly recommended.

January 30, 2025
Unprompted review
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Reply from AutoGuru

Thanks for the feedback and recommendation. Glad we could help.

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