The communication from the team members from first contact has been exceptional. The service has been excellent. I've tried to organise a windscreen and, it's been challenging to say the least.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had so many issues with the AC in my daughters car. Tried one mechanic (won't name) they just couldn't get the job done properly, so found auto guru and the mechanic (CGS Automotive Group) that cam... See more
Company replied
Autoguru is my go to when I need something done on my car. Have had really positive experiences with them booking is smooth and easy. The mechanics I've booked have been professional and explain in de... See more
Company replied
Quick and easy. Very happy with this service. Prompt responses with reasonable quotes. Made the search for a mechanic so much easier while also getting fully transparent quotes without having to leave... See more
Company replied
Company details
Written by the company
What drives us? Simple. It’s our burning desire to make automotive services fairer, easier and more transparent for motorists and mechanics alike. That, and the office coffee machine. But mostly, it’s the burning desire part.
Contact info
Gold Coast, Australia
- contactus@autoguru.com.au
- autoguru.com.au
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The booking process was so easy
The booking process was so easy. I was given a range of quotes for garages near to me. The garage I chose were fantastic. I will be using autoguru again.
January 31, 2025
Unprompted review
Reply from AutoGuru
Sounds like you found a great mechanic! Thank you for leaving your feedback on the experience you had.
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Bad Experience
Do not trust them! if for any reason need to change your booking time, then there is no way to communicate with this platform and you should lose all your money!
January 22, 2025
Unprompted review
Reply from AutoGuru
Hi Mehran, our website displays the Contact Us section on the main page, this is where you can get in touch with us. There is also a link attached to your booking confirmation email that you received which you can click to make changes to your booking and contact us. If you choose to cancel your booking we will process a refund for you. You will not lose your money. I have found your booking in our system and will assist with the changes you require and be in touch! We apologise for any inconvenience this has caused. The AG crew.
It was easy to book
It was easy to book. I don't know yet if it is going to happen.
January 22, 2025
Unprompted review
Reply from AutoGuru
Thanks Heather, let us know if we can help in the future.
I’m so glad I found AutoGuru
I’m so glad I found AutoGuru! Finding quotes from reliable mechanics was made so simple because AutoGuru did all the hard work for me. My questions were answered quickly and the whole process was easy.
January 19, 2025
Unprompted review
Reply from AutoGuru
Thank you so much Lou for the positive review, glad we could help and offer you an easy way to find a Mechanic.
Reply from AutoGuru
Appreciate the feedback Thomas.
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Professional Service
Punctual. Great communication. Professional service. Would definitely recommend. Will be using again.
January 10, 2025
Unprompted review
Reply from AutoGuru
Thank you, Jason. Pleased you had a great experience.
more communication options
not enough options to talk to the mechanic to add on other things needing fixing, only a drop-down box with limited options.
January 11, 2025
Unprompted review
Reply from AutoGuru
Hi Evan, there is a commentary box at the bottom when submitting quotes for the Mechanic to see if you ever have any additional questions in future. Thank you for the feedback.
All so easy
All so easy, second time user now and couldnt be more impressed
January 8, 2025
Unprompted review
Reply from AutoGuru
Appreciate the feedback Mark.
First time I've ever used AutoGuru to find a Mechanic
First time I've ever used AutoGuru to find a local Car Mechanic and it was a very easy to use, fast, and efficient method, which returned a number of local Mechanics to choose from, including their ratings by prior customers which made the whole thing very simple and easy for me.
December 24, 2024
Unprompted review
Reply from AutoGuru
Hi William, glad we could offer you an easier way of sourcing a local Mechanic. Appreciate the feedback and review!
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Mike's Mobile Mechanic was great would be using Mike in the future. Highly recommend
It's great and works well with me gives you a choice to choose who you want.
January 3, 2025
Unprompted review
Reply from AutoGuru
Thanks Teena for the feedback and rating. Looks like you found a great mechanic!
Autoguru claim to offer transparent…
Autoguru claim to offer transparent quotes from local mechanics.
I was quoted $2900 by Autoguru to change a timing belt and water pump through a particular mechanic.
Instead, and out of curiosity, I decided to contact the same mechanic directly asking for a quote and they quoted me $2200 for the job. A saving of $700.
Don't use grifters like Autoguru. Contact your mechanics directly. You'll save money.
December 18, 2024
Unprompted review
Reply from AutoGuru
Hi Tristan, we aim to always provide a good customer experience. All suppliers on the AutoGuru platform set their own pricing and complete the quotes. If you could provide me with a booking or quote number I can reach out to the supplier to ensure we have their current and up to date pricing in the system. Please contact us so that we can investigate. Thank you
Ali a True Gentleman and An Absolute…
Ali a True Gentleman and An Absolute Credit to His Trade. Leads By Example for Others,
December 20, 2024
Unprompted review
Reply from AutoGuru
Thanks for the 5 stars and so nice to see you found a great Mechanic in Ali.
Reply from AutoGuru
Appreciate the feedback Simon.
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Support the Indies!
Very easy to navigate and a quote was provided very fast, almost instantly, which for a 3rd party to do is awesome!
December 13, 2024
Unprompted review
Reply from AutoGuru
Thank you Chris, glad you had an awesome experience.
Our experience was awesome
Our experience was awesome. Frank was great and quick and explained what the process would be. Highly recommend.
December 10, 2024
Unprompted review
Reply from AutoGuru
Hey, we're stoked you had an awesome experience with Frank, we get a lot of great feedback for Frank, and he's been on the platform for a long time. As we discussed on the phone today, if there is anything we can do to assist in making this 1-star review a 5-star, just reach out. - Thanks, The AutoGuru Team.
5 degrees temp from 0
on time, found a problem, gassed unit, took no more than 15min
December 6, 2024
Unprompted review
Reply from AutoGuru
Thank you Peter for the review.
Very happy with service received and the Autoguru app.
Prompt timing. Good price for the job. All was done within time quoted. $10 voucher for a Uber was great. All the links for the business and for the Uber worked effortlessly. Thanks Varsity Lakes Commodore Repairs.
October 8, 2024
Unprompted review
Reply from AutoGuru
Appreciate the review Jim.
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Reply from AutoGuru
Glad we could help you find a local business for your repairs Lisa.
Excellent service and good value for money
Heath from Active Auto Ace arrived at the time specified and completed our logbook service with no fuss. Every aspect of the process from booking to payment is very easy. We highly recommend Active Auto Ace for efficient, friendly and reliable service.
November 26, 2024
Unprompted review
Reply from AutoGuru
Great workshop feedback, happy you found a friendly workshop on the site.
Still a little clunky to update my…
Still a little clunky to update my vehicles. Took me a while to change from automatic to manual.
When I asked for quotes, I didnt get many replies.
November 20, 2024
Unprompted review
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