Excellent service from the operator , speedy recovery time , and decent breakdown chap . Second time I've been recovered in 37 years and this made it smooth and stress free ish! Especially due to fa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Gabriel was absolutely fantastic kept me informed all the way. Less than hour for homestead assistance very impressive. Considering I had to wait 11 hours for the AA at roadside 🤨🤨 This is th... See more
Company replied
Whole experience was 1st class - very helpful and friendly lady who took my query and kept me posted re an estimate time for collection and then followed up afterwards to check all was ok. This was... See more
Company replied
My car broke down with a jammed handbrake making it even more harder to recover. Autohome and their contractor made the difficulties seem a piece of cake. The communication has been second to none, ge... See more
Company replied
Company details
Written by the company
Autohome Assistance was established on 8th April 1971, and has been providing reliable vehicle breakdown cover ever since. With over 50 years of experience, we offer comprehensive assistance across the UK and Europe. Whether you drive a car, van, motorbike, mobility scooter, powered wheelchair, or classic commercial vehicle, Autohome has you covered.
Contact info
Mayleigh House, Orchard Hill, NN3 9AD, Northampton, United Kingdom
- 01604640900
- info@autohome.co.uk
- autohome.co.uk
Excellent service
Excellent service
Breakdown team amazing
Breakdown driver was extremely helpful and nothing was too much trouble.
Credit to the company .
12/10 🌟🌟🌟🌟🌟
April 17, 2026
Unprompted review
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Excellent service from the team
Excellent service from the operator , speedy recovery time , and decent breakdown chap . Second time I've been recovered in 37 years and this made it smooth and stress free ish! Especially due to fast recovery time .
Gabrielle is the only name I have but both driver and phone operator get a ten out ten for customer service
April 17, 2026
Unprompted review
I have been with auto home since I was…
I have been with auto home since I was 17 they have always been so friendly and quick to respond whenever I have needed them. I broke down today and the driver was out in 15 minutes. I even had someone ring me later to check I had got home okay 👍🏻
April 10, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. We are pleased to know you were satisfied with the service provided.
Reply from AUTOHOME Assistance
Thank you for the feedback, glad to hear you had a pleasant experience.
Excellent service and knowledgeable…
Excellent service and knowledgeable staff with great customer service
April 3, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback, it is great to hear the staff were knowledgeable and the service was at a good standard.
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They were very quick in coming out
They were very quick in coming out, also the service was very good,
March 24, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback,glad to hear it was a quick and smooth experience.
Excellent service,prompt and within the…
Excellent service,prompt and within the hour.polite and extremely helpful repair diagnosed car fixed.
March 23, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your review. We’re glad the service was prompt, polite, and got you back on the road quickly.
Brilliant service
The gentleman, Owen, who dealt with our phone call was very courteous, patient, and helpful. He kept us in touch with what was happening.
March 18, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. We’re pleased to hear Owen was courteous, patient, and kept you well informed throughout. We appreciate you sharing your experience.
Sabah was amazing during the recovery…
Sabah was amazing during the recovery process. Kept me updated when ETA went from 90 mins to 30 mins! Recovery agent was very helpful and helped to possibly diagnose the issue, so now I can go to the garage knowing how they can help. Top tier service!
March 15, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. We’re glad Sabah kept you updated and that our recovery agent was able to help. We appreciate you sharing your experience.
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Breakdown service
Milly was very helpful and made me feel relaxed on the phone and the breakdown guy brought my scooter back in good time.
10/10 and would happily recommend.
March 7, 2026
Unprompted review
Reply from AUTOHOME Assistance
Many thanks for your feedback. I'm glad the assistance went smoothly and we were able to make it less stressful.
Very Good Customer Service Skills!
March 10, 2026
Unprompted review
Reply from AUTOHOME Assistance
I really appreciate your feedback, it truly means a lot.
Long wait but excellent service.
Although the four hour waiting time was excessive, the service offered by Beth was second to none, she kept me fully updated on the actions of the recovery company and followed through for feedback in a timely manner. This made an otherwise long day bearable.
March 5, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. We’re sorry about the long wait, but it’s great to hear Beth kept you fully updated throughout. We’re glad her support helped make the day a bit easier.
Drama ? What drama ? Excellent service from Autohome
Off to a Quiz Night at a village pub with two mates. Negotiating dark narrow street..'POP!'..burst tyre. 7pm. Drama! Called Autohome. Call answered with 2 mins by the lovely Megan. Agreed to leave car overnight. Megan called back to confirm recovery vehicle booked for 9am this morning. The guys were by my car when I arrived at 9am. Arrived at Tanvic Tyres in L'boro by 9.30 ( new tyre prebooked). Collecting car at 3pm today. 10/10 to Autohome, recovery guys and Tanvic.
I will be recommending Autohome to any friends looking to renew their breakdown recovery policy. THANK YOU Megan. THANK you Autohome. They do what it says on the tin. No dramas.!
March 5, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for the fantastic review! We’re so pleased Megan and the recovery team were able to turn a stressful moment into a smooth, drama‑free experience. Your recommendation means a lot to us, and we’re glad everything was sorted quickly for you. We’re always here when you need us.
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Excellent service communication skills…
Excellent service communication skills excellent reasonable price
March 5, 2026
Unprompted review
Reply from AUTOHOME Assistance
Many thanks for your feedback, glad to hear communication was good.
Always highly recommend
Always have amazing experience with Autohome. No matter where I’ve been the admin always check in to confirm arrival and departure !
All the breakdown staff have been friendly and helpful !
March 4, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. Glad you were satisfied with the expierence and all went smoothly.
Very good friendly service.
Prompt response, good communication from control, friendly repair driver, overall good experience at a trying time.
March 3, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. Glad you were satisfied with the experience.
She was really helpful calming and just…
She was really helpful calming and just a lovely lady altogether to be honest 😊
February 20, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for the feedback. We're glad to hear you were satisfied with the service.
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They are an well informed,truly…
They are an well informed,truly professional team of people, who work exceptionally well together as a team; whilst managing to reassure, comfort and calm a vulnerable, possibly elderly and definately anxious parent…
They get it absolutely right 100% of the time. Constant communication from start of call, right up to and beyond time of delivery back to my door….. I have nothing but grateful thanks and respect
Thank you Motobility
February 19, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your thoughtful feedback! We appreciate your kind words and are glad to know that you found the assistance helpful. Your satisfaction is important, and We're always here to support you further if needed.
I suffer with very bad anxiety so I…
I suffer with very bad anxiety so I really am grateful for the help you guys gave
February 18, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for your feedback. We're glad we could help, and hopefully your vehicle never fails you again.
Very pleased with the service
I thought Gabrielle was efficient, polite and very helpful today, a lovely lady .
February 16, 2026
Unprompted review
Reply from AUTOHOME Assistance
Thank you for the kind words, we're glad to see you were satisfied with your experience.
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