Auto Logistic Solutions Ltd Reviews 

Absolutely brilliant service from ALS. Somebody ran into the back of me whilst I was stationary and split my rear bumper. They dealt with everything from start to finish and took all the stress out of having my pride and joy damaged. Repairs were booked very swiftly and my courtesy car was waiting at the garage for me on the day. Would recommend to anybody for a swift and stress free resolution to a non fault accident. Thank you!

If I could give zero I would. Totally useless company with appalling communication. Rarely respond to emails or give any updates. I waited 5 months for my car to have damage fixed and only got it done then as I'd submitted a complaint to the ombudsman. They ignored their own complaints process and I'm still awaiting a payment for a car seat involved in the accident 5 months on. Downright dangerous. Avoid at all costs.

They not only provided me with a car asap soon after my accident they also kept ontop of my claim from 3rd party after a lady revesed straight into me on school run excellent service and nice staff cant ask for more

This is the first time anything like this has happened to me - From day 1 these guys have been AMAZING. While my car was being repaired I had the joy of driving a great courtesy car. They have kept me in the loop at all times, and are always there to answer any questions that Ive had. Extremely friendly service.

ALS is a first choice for managing your insurance claim. They provided a brilliant service throughout the experience and although the process took longer, this is not for a lack of trying on their part. In my case, the other party's insurance company were simply slow to respond to the liability and claim in general, which delayed the whole process. ALS kept following up and when asked to present evidence of their communication attempts with the other party's insurance, they quickly provided the proof.

They requested a sketch of the accident that took place as part of the claim, which I found quite challenging, artistically, but a fun experience nonetheless. I drew a very simple birds eye sketch of what happened and labeled that had happened and sent across. The courtesy car they provided was also really clean and of the latest model.

All in all, I would definitely recommend ALS to anyone, baring in mind that it could possibly take longer, but this is not dependant on ALS alone, the other insurer must be considered, possibly adding to the time it takes from beginning of the claim to the end- receiving your vehicle back after it has been repaired. For me, it took 4 months from lodging the claim, to receiving my vehicle back repaired from the garage.

I also want to mention the brilliant work carried out by CarFix Garage in Edgware who recommended ALS, and also done an amazing job with the repair work, and even going beyond the expectation.

A big thank you to the teams at ALS and CarFix Garage (Edgware).

Thanks to all at Auto logistics solutions ltd and Pro bodyshop Coatbridge a van reversed into back of my car and damaged bumper contacted ALS who where fantastic in getting the ball rolling in to having my car repaired kept me up to date.organised a courtesy car pro bodyshop in coatbridge took car in Monday morning had it back Thursday morning who done a fantastic job .Thanks to all involved

When I was recently involved in an accident I took my car to a non approved repairer who I trusted but the insurance company didn't like it. Well the repairer suggested I contact ALS. Well best decision I ever made they dealt with everything and no cost to me .Had a hire car in 24hrs and wow what an upgrade. Anyway left everything with them and they kept me informed at every stage. I can't recommend them enough they have been fantastic throughout.
Thank you all so much.
Gary Waite.

Great service, kept informed, prompt and friendly.

Auto Logistic Solutions provided a very good replacement vehicle when my parked car was damaged by a loader vehicle. The repair has been efficiently and expertly carried out by Tomos Lewis of Lampeter. Auto Logistic Solutions communicated very well and I would recommend them to anyone in a similar situation.

Had a serious car accident a few weeks ago and honestly can’t fault a single thing. I was so stressed and they reassured me and made me feel so much better.
Amazing communication, very friendly to all I’ve spoken to. Fast payout I didn’t have to do anything. When I rang there was no being on hold for ages got straight through every time. And queries dealt with quickly and professionally.
Thank you 😊

I would definitely recommend and use auto logistics solutions again. Outstanding service from start to finish.
Recovered my vehicle quickly, Organised and delivered my hire car within 24 hrs
Arranged solicitors for my personal injury claim.
Chased up third party insurance company
Got a speedy pay out from third party

I contacted ALS after a road traffic accident, I had initially contacted my own insurer but felt that ALS would be better suited to handle my claim.

This turned out to be a great decision as the case was handled expertly from start to finish. The initial process of reporting the circumstances was straightforward, and every detail was captured up front, removing the need for further updates or clarifications.

ALS sorted a hire car for me the same working day and then began the process of recovering my vehicle and pursuing the third party. The vehicle ultimately was written off but ALS explained how this process would work in comparison to repairs and made everything straightforward.

Great service from Cheryl throughout the claim, would highly recommend ALS to anyone looking for an accident management service.

Great to deal with helped me with every enquiry and answered all calls quickly

ALS have been amazing to deal with, simple and professional, made the experience smooth and uncomplicated which is what you want after an accident and dealing with insurance etc. staff I spoke to on the phone were extremely helpful and friendly.

Absolutely amazing service,issue resolved professionally and quickly
Recommend highly

Would not reccomend this service at all,poor communication had accident end of February still haven't had repairs done. Finally arranged for local garage to submit a quote and taken a week for engineer report from their end which I have now been told is complete but hasn't been sent ?therefor they can't sign off on work to be done.I Have had to phone and chase things up twice a day not very efficient at all.

Great service and very prompt, with professional people and knowledge of what was needed.

Very helpful got the repairs to my car sorted quickly would recommend to my friends

Professional team delighted to deal with you
Great service