Automotive Superstore Pty Ltd Reviews 

1,601
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable pricing, reliable product availability, and exceptionally quick delivery times that make purchasing smooth. Consumers mention that ordered items arrive securely packaged and exceptionally well-protected for transit. People also appreciate the helpful customer support staff and the straightforward process of finding the right items online. Some reviewers were not happy with slow shipping times, noting significant delays in order dispatch and missed delivery dates. A few other people also felt that the online website compatibility tools were lacking details, leading to incorrect parts and frustrating return fees.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion on items received. While many... See more

Order

People report ambiguous experiences with order processes, reflecting a clear split in customer satisfaction.... See more

Delivery service

Reviewers highlight satisfaction with the fast delivery service, noting that orders often arrive the very... See more

Price

Clients share positive opinions on price, highlighting great value and competitive costs compared to other... See more

Website

Consumers find website to be ambiguous regarding its usability and reliability. While many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially had trouble getting into my account after a password change recommended by Norton. I contact them online and still had trouble. I persisted and I believe the problem was my end. When I got... See more

Rated 4 out of 5 stars

Great site, short on detail for fitment of wiper blades. There is direction for advice, but no advice on actual fitment types, of which there are two. Despite match to make model and series, not sure... See more

Rated 4 out of 5 stars

AS e-commerce experience very positive. I have issues with Aerpro and their product line and fitting guides / product selection. From the "validated" compatibility tool on their website, I only used t... See more

Rated 4 out of 5 stars

Pricing & range were great. Customer registration side wasn’t the best. Not very intuitive to load a different address to billing address.


Company details

  1. Auto Parts Store
  2. Car Accessories Store
  3. Car Stereo Store

Written by the company

Automotive Superstore is Australia’s most trusted car parts & accessories store. All your favourite brands online delivered to your door at unbeatable prices! Free Shipping $99+


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(1,601)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Entitled

Asking for a review before you’ve sent the product and after you already missed dispatched date is pretty entitled.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Easy system for parts search

Easy to add a vehicle , easy to search for parts and find correct part , only issue I had was trying to pay for my purchase, the system was not working or down and it took some time to actually complete the transaction but eventually it went through.

June 30, 2026
Unprompted review
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Rated 1 out of 5 stars

To slow

To slow , from ordering to posting shouldn't take more than 2 to 3 days . Everyone is sending much quicker.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Was in your Orange store and purchased…

Was in your Orange store and purchased headlights bulbs for my MG the young guy ….?..….Jones that served me was very helpful ,had trouble replacing the bulb because of the way it was replaced previously ,asked me if i could come back on Tuesday so a team member could assist .Both store manager did assist still had trouble So they called on Jess ,he was able to get the job done. I was so impressed with how they all were invested in getting the job done , it was only light bulbs Probably best customer service I have experienced in along time.

June 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Rubbish communication and dispatch times!

Hi there,

What is the status of my order number 101051267?

I have not heard anything regarding this click and collect order in the past few days and it was supposed to be ready last Friday, 19 June.

Please advise. If it is taking too long, I'd like you to process a refund immediately as I need the parts urgently.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Order was not sent, poor communication.

After placing an order no action for over a week, 5 days after estimated dispatch date. Unacceptable to leave it with zero communication, left me hang out to dry before a camping trip I needed these parts. DO NOT RECOMMEND and won't ever buy from them again.

June 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Recent purchase was all good… But

Recent purchase was all good .....however I have had a please notify me for some parts for about a year and the website has no record of it so every now and then I hit the notify when when its in stock, I think your system needs to record the please notify me issues on the accounts so people can see the quirey is still ongoing

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great way to save on car parts

These guys are great. Most of the time they're the cheapest part retailer in Australia, with loads of stock online. Their physical store in Castle Hill is huge, and the staff are friendly.

Just note that occasionally they'll list an item as in stock, only to email you with an out-of-stock notice following your part order. Fortunately you get refunded / redirected almost straight away.

July 14, 2025
Unprompted review
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Rated 5 out of 5 stars

All good.

All good, easy to navigate purchase process. Item arrived on time and intact.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Automotive Superstore…

I have been using Automotive Superstore for years now. Im also a qualified Automotive Technician .
After learning about there Click and Collect setup only just recently . They have become my Go to parts Suppliers due to there pricing, reliability, friendliness, knowledge and now the Speed in which your order and parts can be supplied with the innovative click and Collect team based in Dingley Victoria.

10 out of 10. Could not recommend these guys enough.
Thank you for the service your provide guys well done.

June 13, 2026
Unprompted review

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