Auto Reisen 🚗 Reviews 13,100

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and the quality of the vehicles. Many highlight the helpful and friendly staff, along with the ease of the pick-up and drop-off processes. People appreciate the transparency, noting the absence of hidden fees and the inclusion of full insurance at affordable rates. However, some customers also noted occasional issues, such as a car having a slightly smaller trunk than desired or a minor problem with tire pressure. A few people mentioned isolated incidents with staff, describing them as lazy or unfriendly, or experiencing delays with paperwork and key collection.

What people talk about most

Service

Reviewers consistently express satisfaction with the service. Customers frequently highlight the fast,... See more

Price

People report positive experiences with price, consistently finding them competitive and attractive.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Customers consistently note positive experiences with the product. Reviewers frequently praise the... See more

Quality

Clients share positive opinions on quality, consistently praising the good condition of the cars, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall, 5*, however, pay a little attention to the air pressure in your tyres. The front tyre was a little low. But I was still able to drive for a week. I apologise, I have no experience with car ma... See more

Rated 5 out of 5 stars

Fast and efficient service, vehicles are well equipped and the type required. Prices very competitive. A relative who also hired with them at the same time as me, had a flat battery problem and the ca... See more

Rated 5 out of 5 stars

Use Autoreisen every time we travel to Lanzarote and can honestly say we never have any issues. Great customer service excellent prices and good quality cars. I had to cancel and rebook after the airl... See more

Rated 5 out of 5 stars

Top Service! You know a company's worth when you have a problem and they solve it, which they did! My husband got severe back problems, couldn't drive anymore and they swiftly helped us with ao the... See more


Company details

  1. Car Rental Agency

Information provided by various external sources

LOS EMAIL DE RESERVAS: reservas@autoreisen.es bookings@autoreisen.es buchungs@autoreisen.es


Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

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Rated 5 out of 5 stars

During our holiday in Fuerteventura

During our holiday in Fuerteventura, we had a very good experience with Auto Reisen.

The car was picked up quickly at their office at the airport,, which made for a very relaxed start to our trip. The car was clean, well-maintained, and relatively new, which made it very comfortable to drive.

Returning the car was also quick and hassle-free, allowing us to continue to the airport without any delays.

What I especially appreciated was the transparency: no hidden terms and everything was fully insured for a small additional cost.

Highly recommended!

March 13, 2026
Rated 5 out of 5 stars

Excellent Car Hire Service.

Easy to book on-line and competitive rates. Collected from Arrecife Airport, staff efficient and very helpful. The car was in excellent condition. When returning the car staff very helpful and fast return procedure. I have used this company previously and will always recommend them to others.

March 31, 2026
Rated 5 out of 5 stars

Would recommend!

Good prices, smooth pick up and drop off. It would be nice though if they would do a car check at drop off so you know right away whether everything is ok or not.

April 7, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Car was brand new and we enjoyed the upgrade. Staff were very helpful. Would use again and recommend to others. 5 stars, no problemo !

April 6, 2026

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