Direct Express Auto Transport Reviews 

516
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Rated 1 out of 5 stars

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more

Company replied

Rated 1 out of 5 stars

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more

Rated 1 out of 5 stars

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

516 reviews

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No recent history of asking for reviews

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1.4

All reviews

(516)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great service and on time.

Ordered a transport from WA to AZ on a Friday, had the car within a week! Pricing was quite reasonable and had zero issues with the process. Will definitely use again.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

California to Washington went smoothly!

My experience was wonderful!! Shipped my car from Southern California to Seattle and my car was shipped without any scratches or dents. Jesse picked up my car from my house on a Tuesday and I signed that it was picked up. My car was delivered at the address listed in Seattle the Monday after. So it took about 6 days for the entire transportation. I trust Direct Express Auto Transport and would definitely use them again in the future.

May 7, 2019
Unprompted review
Rated 5 out of 5 stars

Direct Express Auto Transport - Great Company to work with

Direct Express Auto Transport was great to work with. I placed my order on April 1st with Edith, who was extremely friendly and helpful in explaining everything. We chose the expedited method of transport and I was told my vehicle would be assigned a transport company within 1-6 days. Since I was also informed that the car was in a somewhat remote area, I thought it would take longer to be assigned. However, I received an email @ 6:35 AM on April 3rd stating that my vehicle had been assigned a transport. Scott with Deliver It, Inc. was assigned to transport my vehicle from Idaho to Arizona, and I was given a pickup date of April 7th and a delivery date of April 10th. Scott was amazing, he called me every day with updates while in route to AZ. My vehicle arrived on April 10th as promised and in excellent condition, even a few hours earlier than expected.

April 30, 2019
Unprompted review
Rated 5 out of 5 stars

Bennington Vt to Tucson AZ

This was the first time for me to ship across country and it was a great experience. Jessie was pleasant and helpful when I asked her questions about the process. They arranged a truck to transport the car the next day after I let them know the car was ready to ship. Then it arrived 2 days earlier than expected in excellent condition with no scratches on the exterior or underneath. Overall, it was a great experience

April 30, 2019
Unprompted review
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Rated 5 out of 5 stars

Very prompt service. No BS or hiddens fees. Great Service.

I have used Direct Express twice already to ship my cars and have been very satisfied. This last time that i used them to ship my car they were able to pick up the car within 20 minutes of me finalizing the order. The delivery of the automobile after pickup was very quick also. I am very satisfied and will use them again for all future auto shipping.
Also price was very good and there are no hidden fees. The price that is on the web site when you order, it the price that you pay. Thank you for the quick pickup and delivery.
Order number: 222819

April 25, 2019
Unprompted review
Rated 5 out of 5 stars

Stress Free

Direct Express Auto Transport arranged for my vehicle to be picked up at my door on the east coast and transported to a family member's door on the west coast. The process was simple and completed within the quoted estimated time frame. The customer service representative Dina was great, she explained the complete process.
Order number 222462.

April 20, 2019
Unprompted review
Rated 5 out of 5 stars

My great experience with Direct Auto transport!

I recently used Direct Auto transport to ship my New to me 1985 4runner from Denver to Austin. Call was made and answered by real people, the reservation took under 10 min to make over the phone. The car was picked up in 2 days after the reservation booking and delivered to my driveway 2 days later. Super impressed and will happily use them if I need auto transport again in the future! I am a happy man with my new rig!

April 19, 2019
Unprompted review
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Rated 5 out of 5 stars

Looked everywhere for a company to ship…

Looked everywhere for a company to ship my vehicle and came upon this company. After checking them out on a couple different verify websites like BBB I decided upon direct Express and in doing so found jessie who helped me to ship my vehicle through them. The driver they connected me with met every one of my needs and even helped with things I didn't know about!! All in all jessie earned the five star rating on my order 221750

April 12, 2019
Unprompted review
Rated 5 out of 5 stars

Vehicle transport made simple and affordable

I needed to ship a vehicle from San Diego to Cleveland. I looked at a lot of services and nothing could come close to the price I was quoted through direct express auto. Some other quotes were as much as double! The other services also had a much more convoluted and involved process where I had to do the work of communicating with each transport company individually, after making a post about the transport, to review quotes answer questions and approve/deny quotes. After a few days of going through that mess with nothing being as reasonable as the quote I received through direct express auto, I decided to go with them and am so happy that I did. Not only did I save money, but scheduling was easy, pickup and delivery happened on time and the vehicle got to its destination safely. I wish I would have gone through direct express transport from the start! It could have saved me a lot of time and hassle.

April 12, 2019
Unprompted review
Rated 4 out of 5 stars

Picked up a day late an as I expected…

Picked up a day late an as I expected delivered a day late.. No big deal with me being a truck driver I understand how some deliveries an pickups can be delayed. The driver kept me in the loop an answered when I called over all a very good experience an will gladly use them again!!!!!! That road grime tho lol.....

April 7, 2019
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience! Best price I found, and they held up their end of the deal. Contacted me within the time frame they committed to, and hit the delivery time as promised.

April 5, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased with the shipping service…

Very pleased with the shipping service provided to me. I called to set up the shipping instead of doing it online, and Nicole was as nice and helpful as she could possibly be. Also recieved my car very fast, and for a great price. I'd recommend Direct Express Auto Transport to anyone, and if needed again, Direct Express would be my 1st option. Thank you!

April 5, 2019
Unprompted review
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Rated 5 out of 5 stars

This is the 2nd time that I used Direct…

This is the 2nd time that I used Direct Express to transport a luxury car; The first time was in 2015. Customer service was top notch and it hasn't changed. They transported my car from Houston to San Francisco; pickup was the day after I paid initial fee. The car arrived earlier than promised and I was notified of the location every day. Kelly at customer service was great and the Driver Mike was also very cool. He drove right up to my street and took care of all the details. I would recommend this company without a doubt.

April 1, 2019
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Just won a car at Copart in North Carolina and needed to have the car picked ASAP as not to be charged parking fees. The transport was reasonably priced and vehicle picked up was quick as advertised. They never share your information nor do they bombarded you with calls or emails. The booking process was easy and straight forward. Highly recommended and look forward to doing business with them again.

March 29, 2019
Unprompted review
Rated 5 out of 5 stars

This was a wonderful experience

This was a wonderful experience. We needed to do a rush shipment and they accommodated this smoothly and efficiently. Everything went exactly as planned and there was excellent communication with the driver. Would absolutely recommend.

March 28, 2019
Unprompted review

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