The flowers were lovely, however they came with chocolate covered strawberries - it was close to 100* outside and when they were dropped off their arrival was not announced, they were just left at the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to change the delivery date twice and it was rejected both times. The process for trying to modify anything with an existing order is very cumbersome and off-putting. I try to only order fro... See more
Flowers were not worth the price. Arrangement was pretty ordinary, not that great. Have bought flowers at walmart that was better. Delivery was good. Driver was very considerate about any special re... See more
Company replied
I saw a picture from the friend I sent the flowers to. The arrangement didn't look as nice as the lower priced photo on the site, I paid for the mid range. Perhaps the arrangement was damaged in the d... See more
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I ordered
I ordered a beautiful floral arrangement from the website selection and paid for the premium bouquet. This is NOT what was received...not even close. The arrangement looked like they used whatever flowers were left over from the previous day. Colors scheme, types of flowers and the quantity did not match the premium price tag. Then to add insult to injury, the flowers began to wilt on day two. Very disappointing.
Delivery was another issue. My order was marked delivered on the day requested. However, there was no delivery attempt made until the following afternoon after spending the morning on the phone with customer service. My recommendation is choose another service or go directly through your local florist to order your arrangements.
If I could upload pictures on this platform, I would.
July 13, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Advertisement
This business should be shut down
This business should be shut down. Consumers can't even do their own research on it because they hide or misrepresent their reviews. It is purposely misleading consumers.
1. It is impossible to leave a review to warn other customers about their terrible business. The review page is hidden on their site, and they flat-out misrepresent their ratings on their reviews page. They say they have a 4.7 Google review, which is inaccurate. Furthermore, they do not have a single, unified national Google listing. Instead, they constantly create and delete fake local listings that Google removes for violating policy. And there is no way to leave reviews on their Google listing.
2. I ordered two large sprays for my grandpa's funeral. They marked the order as delivered a day prior to the funeral. When I arrived to the funeral home two hours before the event, the flowers still weren't there. I called Ava's Flowers, and they told me the delivery confirmation was an "error" and the flowers would be there before the start time. They did NOT arrive--only one of my sprays arrived, and it came IN THE MIDDLE OF THE FUNERAL.
3. The ONE that arrived (the other one did not come with it) was NOT as pictured on the website. It was awful. So much money for one product that never arrived and another one that was so scrawny and pitiful and literally falling apart.
July 16, 2026
Unprompted review
Order took two days to get there They…
Order took two days to get there They sat on the loading dock instead of being delivered to the individual. The flower arrangement was terrible looked like weeds from the side of the road I will never use this service again . I WASTED MY MONEY ON A INFERIOR product
Will tell everyone not to use your company!
May 21, 2026
Unprompted review
Appear as local florist when you search…
Appear as local florist when you search under name of town but are not. Tack on fees at end not up front when price the product. Customer service is almost unreachable and slow. Person answering is in Philipines with limited knowledge of English.
July 16, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Not overly impressed
I did not get the floral arrangement I originally placed. And the replacement arrangements were sub-par. Definitely not happy with that order, for the price I paid.
April 16, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Advertisement
Not what I expected or wanted
I was upset that they didn’t have the flowers I wanted. And the choices that were provided for a replacement was not what I was looking for.
June 25, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $10 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
My daughters b-day flowers were not…
My daughters b-day flowers were not delivered on the day promised and then I was given the run and not once was I given a call back. I had to call and try to contact them multiple times to get confirmation that they could not tell me when the delivery would happen. I canceled my order. Would not recommend.
July 15, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
This is a scam business to both the…
This is a scam business to both the small business florists they "serve" and the consumer. Charged a $27 dollar service fee when I paid for a vase flower arrangement and same day delivery. They sent it to a MA florist closed that day, and then gave her $40 for flowers and delivery (which is nothing). They florist then dropped cut flowers open stem in the sun. Thankfully the local florist was understanding and worked with me to provide closer to what I ordered via Avas. This is a terrible business and I hope they get shut down to stop scamming small business and individuals alike.
July 15, 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
Only received the flowers no card no…
Only received the flowers no card no stuffed animal and no balloon which i paid for
July 6, 2026
Unprompted review
Advertisement
The bouquet was beautiful my mother was…
The bouquet was beautiful my mother was so please
July 3, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
One day delayed
Unfortunately, the delivery went through so many different businesses and representatives, that my order was delayed a full day and nearly not delivered due to the 4th of July weekend. Bottomline is the delivery was made and the recipient was pleased.
July 3, 2026
Unprompted review
Horrible Delivery
The flowers were delivered after 7:00 PM and left out at the road next to the mailbox. They had no idea they were out there until a neighbor let them know the next morning.
July 2, 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Advertisement
Great Experience
Easy to place order and find what I was looking for. Order arrived on time and in good condition. Mom was very happy.
April 22, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Scam
Scam! Overcharge you! Ordered $49 arrangement, free shipping...charged $89. Flowers not what I ordered! Beware!
July 2, 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
The reaction of the person I sent…
The reaction of the person I sent flowers too. They were totally surprised and loved them.
April 15, 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Not the correct flowers were sent.
April 23, 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Advertisement
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Strawberry Melt
The strawberry's were melted and the flowers looked dried up, but they did recover enough to be nice.
July 16, 2026
Unprompted review
They couldn't fill the selection I had…
They couldn't fill the selection I had made so they made some swaps. What arrived looked like someone grabbed a few $5 bouquets from the grocery store and threw them in a vase.
April 23, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.