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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent and Rewarding Learning Experience

The learning experience with B2W has been excellent and very rewarding. I have gained valuable knowledge and skills, and I am truly grateful for this opportunity. Thank you very much, B2W, for your support and guidance throughout the course.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Really enjoyed learning new skills and…

Really enjoyed learning new skills and the tutors are excellent and helpful and updating my skills and preparing me for getting back into work and have got a interview out of the course at the end excellent course to do its only takes four weeks of your time and you gain a better understanding of the digital skills and market .

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

The course was extremely useful and…

The course was extremely useful and practical. The content was clear, easy to understand, and very relevant to real work in schools. The support was excellent throughout the whole programme. Every email and every question I had was answered quickly, kindly, and in a very helpful way. The tutor made the learning experience enjoyable and always encouraged us. I feel much more confident now, and I have gained skills that will help me in my future career. I would definitely recommend this course to others.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I really enjoy my courses,The course content covered everything needed to understand the role of a teaching assistant and how to effectively support learners of different age and abilities.The content was clear,well-structured and practical and the support from the tutor Liz was excellent.I feel much more confident working with student now and highly recommend these courses to anyone looking to develop their skills in education.

November 6, 2025
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Rated 4 out of 5 stars

My SEN understanding journey with collaboration of a lot of great people.

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and previous legislations made. And the course has overall given a sense of self confidence in believe in myself that i can get a job in this field in the near future.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

My experience has been great, filled with knowledge and I have gained a lot of different skills. The company really makes a great effort to equip you with what you need to get back to work. My teacher Elizabeth Gibson was such a great teacher, always understanding, always willing to go through things to make sure you understand. I thoroughly enjoyed this course and would like to do another through B2W.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

They Can't Guarantee an Interview

Back2Work Group promised a "guaranteed" interview at the end of the course that they couldn't deliver. I contacted them and got fobbed off, and after weeks of back-and-forth was told it was the companies' fault and that it was out of their hands. I contacted the company who denied guaranteeing any interviews and Back2Work Group apparently apologised to them for lying about having a guaranteed interview with them for their students. They seem to think that finding a single position that I can apply for each month when I can apply for 50 like it each week is just as good, and that applying for a role is the same as getting an interview. If you study here, just know that you can't trust them and that they just want to appear to be helping. It's a waste of time to study here.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

My experience has been exceptional

My experience has been exceptional, a positive learning experience with a supportive tutor (Sasha Edwards) who created a safe, inclusive environment where authenticity and collaboration were at the centre.

I did the level 3 counselling skills diploma and have learnt a foundational knowledge of counselling techniques and theories which have helped both my personal and professional development. I would highly recommend the course as well as Sasha Edwards as in 5 weeks I've learnt a lot about both myself and counselling.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Registered interest for course almost a…

Registered interest for course almost a month in advance. Gave all relevant information to check I was eligible. Was told that I would be contacted after Nicola was back off annual leave. Almost 3 weeks later, and 1 day before the course start date no reply. Contacted them again to check whether I had a placement or not as I needed to know. Was told no as the course is full.

So ignored for almost 3 weeks and denied a place because of people not doing their job.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Informative and intensive course

Informative and intensive course, very engaging and insightful. The tutor is amazing, knowledgeable, and super supportive!

October 2, 2025
Unprompted review
The B2W Group logo

Reply from The B2W Group

Hi, thanks for your feedback! Glad you enjoyed your experience with us.

Rated 5 out of 5 stars

my experience was great

my experience was great had full support off the teams meeting it was so useful to complete the work i was tasked.

October 2, 2025
Unprompted review
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Reply from The B2W Group

Thanks for your kind words, great to hear about your positive learning experience with us.

Rated 5 out of 5 stars

b2w are great

my experience of b2w are great would highly recommend to the public to get involved in my case I have nothing bad to say tutors are really nice and have great knowledge in there line of work

September 8, 2025
Unprompted review
The B2W Group logo

Reply from The B2W Group

Hi Mathew, thanks for your kind words about our tutors. Great to hear about your positive experience with us.

Rated 5 out of 5 stars

A positive experience

This course exceeded my expectations. The material was very clear and up-to-date. It was challenging, but the tutor was very understanding and supportive.

October 2, 2025
Unprompted review
The B2W Group logo

Reply from The B2W Group

Thank you for taking the time to leave us your feedback. Glad to hear you had a positive learning experience with us.

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Rated 1 out of 5 stars

I was put forward to B2W by the DWP

I was put forward to B2W by the DWP, my work coach. I left my job in April and found it harder to find work than I thought I would.I went along to an open day in Wigan where there was a guy called Sam who signed us up and a few other people who sold it to the 50 hopefuls who had been put forward.
I attended every day in July an online course. I found it amazing I had no re works to do. Online learning well out of my comfort zone. We had a guaranteed Interview with Teleperformance group and I got a job. It was supposed to be at the end of the course, but actually 3 days in (my review on that shamble is on their review page). I was allocated a lady who would look after me and be there to help me find work if this job fell through...which it did. I have no contact with her since telling her the job offer fell through. I went to the office in Stockport, which they hadn't yet moved to. I exchanged emails with a manager but that went quiet. My tutor Sundas Huma and Craig Wilson have never been mentioned in any of these reviews. They were both really good I have no bad words to say about them. I was told it would take 3 months to get my certificates for my 3 new qualifications. On reading previous reviews, I doubt I'll ever see them. I may be proved wrong, we shall see. I gave my all to this course and I really feel it was a waste of my time, and praying on vulnerable people who are looking for work and who want to work, is disgusting. They are paid by the DWP to put people forward for these courses. Remember the line in future, if it sounds to good to be true, it probably is.

July 30, 2025
Unprompted review
The B2W Group logo

Reply from The B2W Group

Hi, sorry to read about your poor experience with us recently. If you can please send details regarding the course you completed to info@b2wgroup.com then we will endeavour to try and find out what happened regarding the job opportunity you mentioned. Thanks.

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