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Back Market - Australia Reviews 

541
•
TrustScore 4.5 out of 5

4.3

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent product quality, noting that items often arrive in like-new or perfect condition. Many people appreciate the fast and efficient delivery service, with products arriving quickly and as described. Consumers also highlight the affordable pricing, finding great value and significant savings. However, some customers experienced issues with product condition not matching descriptions or received items with unexpected defects. A few other people also felt that battery health was lower than expected, requiring additional attention. Additionally, some reviewers noted occasional delivery delays or received incorrect items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, with many customers receiving devices in perfect working... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Price

Users describe positive interactions with price, often highlighting affordable options and great value for... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the swiftness, professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condit... See more

Rated 4 out of 5 stars

The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving t... See more

Rated 4 out of 5 stars

The product in itself in great, the phone has almost zero marks on him but the battery level is not not as high as I would have hoped (86%). The delivery was very fast but I was not very happy wi... See more

Rated 4 out of 5 stars

The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more

Company replied

Company details

  1. Online Marketplace
  2. Cell Phone Recycling and Unlocking Service
  3. Computer and Accessories Store
  4. Electronics Store
  5. Internet Shop

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

541 reviews

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4.3

All reviews

(541)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Ordered dual sim, got a single sim.

Order was arranged and received well but received different phone, single SIM instead of Dual sim.

July 19, 2025
Back Market - Australia logo

Reply from Back Market - Australia

Hi Wilko,

We are really sorry to hear that you received a single SIM device instead of the dual SIM variant you were expecting. Of course, this is not the ideal situation and we aim to do better.

We want to ensure that customers receive the exact product specifications they order, however it appears there was confusion in the product listing regarding the SIM configuration for your Samsung Galaxy A73 5G.

To resolve this issue and arrange a return or exchange for the correct dual SIM variant, you'll need to open a support request through your Back Market account. Please:

Log in to your Back Market account via http://backmarket.com.au

Click on "My Orders"

Find your order and click on the "Get Help" button

Select the option that best describes your issue

Once you've opened the request, our team will provide you with a free Australian Post shipping label and assist you with getting the correct device.

We have forwarded your feedback to the Seller and are working with them to ensure that their product listings clearly specify SIM configurations to avoid future confusion.

We typically respond within 1 business day once you've submitted your support request.

Kind regards,
Back Market Customer Care Australia

Rated 5 out of 5 stars

I was very happy with my phone

I was very happy with my phone. From the time I ordered it to receiving it was within the week. Its condition was a lot better than it stated. I was very happy with the notifications on the progress of we’re my order was up to.
I would by from this company again. I would recommend this company again.

July 25, 2025
Rated 4 out of 5 stars

The watch I bought was great.

The watch I bought was great and would have received five stars, but …

Not being able to contact the company in Australia over issues that arose - getting a watch band I did not order and paying for express post that I did not receive - was irksome and frustrating.

July 15, 2025

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