Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condit... See more
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The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving t... See more
The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more
Company replied
The product in itself in great, the phone has almost zero marks on him but the battery level is not not as high as I would have hoped (86%). The delivery was very fast but I was not very happy wi... See more
Company details
- Online Marketplace
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Internet Shop
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews
Contact info
4.3
Excellent
541 reviews
Asks customers to review
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It’s disappointing to see them respond to their own errors
It’s disappointing to see them respond below way to their own error.....
** Thank you so much for your prompt response and providing us with these photos.
We can offer you three options to make things right:
1. Receive a refund equal to 10% of the price of the item. Unfortunately, we are unable to adjust this amount due to our current pricing structure.
2. Return the item for exchange. Please note this solution takes longer and the seller may not have the item in stock.
3. Receive a full refund after returning the item.
Just let me know how you would like to proceed, and I will provide you with the next steps promptly.
*******
instead of option 01 , all the options are set up in their favor, leaving customers with no real choice except Option 01.
September 2, 2025
Unprompted review
Reply from Back Market - Australia
Hi Madushika,
Thanks for sharing your experience about the resolution options we provided. I can see you were in touch with our team about your Apple Watch condition issue, and I understand your frustration with feeling the options were limited.
Looking at your case, I can see our team worked with you through the photo upload technical issues and ultimately processed a 10% partial refund of $30.00 for the condition difference. I realise this situation wasn't ideal - receiving an item in Fair condition when you paid for Excellent, especially when it was intended as a gift.
We genuinely appreciate your feedback about our resolution structure. Customer insights like yours help us evaluate how we can better support situations like this in the future, and I've passed this along to our team for review.
If there's anything else we can help with or if you have further concerns about your experience, please don't hesitate to reach out to us at help.backmarket.com.au.
Cheers,
Back Market Australia Customer Care
The flip phone I purchased was great…
The flip phone I purchased was great value for money and in excellent condition.I am impressed. Back Market kept me updated until Australia Post delivered.
Well done
September 1, 2025
The watch arrived on time, however…
The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now.
For this, they deserve five stars.
The product also arrived with a watchband, which I did not order, nor did I desire.
The inability to send my old watch in for processing and the inability to contact anyone here in Australia is the reason they lose a star.
Their American website provides services to reduce landfill, but not our own Australian website. I would see that changed.
November 7, 2024
Reply from Back Market - Australia
Hi Deborah,
Thanks for sharing your feedback, and I'm really happy to hear that you are enjoying the watch.
I wanted to let you know that we launched our Australia trade-in service in July this year, and you can send in your device for either cash if it is accepted for trade-in, or free recycling if it's not. The shipping is paid for, so you just need to print the label and drop it off at your local post office :)
Head over to https://www.backmarket.com.au/en-au/buyback/home to get started.
Cheers
Back Market Customer Care
Great ipad as described good/fairprice!
August 18, 2025
Good phone
The phone is quick and has no problems to I selected great the phone is really great
August 18, 2025
Warning! Do buy from Black Market
Warning, DO NOT BUY FROM Black Market Phones! They are con artist.
Buy from a either Apple or Samsung approved agents.
Ive lost a total of $585 to Black market. And spent $375 on repairs to still have an unusable phone that wont hold internet connection.
I stupidly paid $100 for Apple genuine parts. The non Apple screen broke first day. Still don't know how it was inside a case with temper glass screen protector. Protector was undamaged.
The 100% battery health (That sold me on the phone when choosing) dropped to 83% by day 3.
So I took it to my respected and trustworthy phone repair shop. After a very negative frustratingly slow experience with their customer service.
My phone repair man showed me how Black Market had doggied up the battery coil, or something like that to make it look like its had 100% health when it was in fact very old and heavily used.
I saw this for myself when he ran a program that showed the battery age and usage.
I still cant use it on WiFi as it wont hold connection.
Black Market said I had to have my modem check first as it cant be tbe phone. Guess what? Modem and NBN service is perfect. Its the phone!
Customer service is absolute crap.
The phones are made to look good on the outside thats it. Massive con job. And over priced.
I could’ve bought a brand-new Apple iPhone 13 for the same money spent so far. Im not sending it in for repair again. Saving for a new phone or from a approved reputable agent. The phone now sits draw. While I use a cheap arse phone from the post office that craps all over the reconditioned iPhone 12.
P.S Same goes for OZ Mobile. They sent two phones with blown speakers and micro phones. But at least they had fast and good customer service, paid for return postage and refunded the phones.
Black market, however are completely different. I strongly advise you to look elsewhere.
August 25, 2025
Unprompted review
Reply from Back Market - Australia
Hi Tanya,
Thanks for taking the time to share your experience. We're truly sorry to hear that the device you purchased does not meet your expectations.
We have tried to get in touch with you a few times via the customer service chat to arrange a return and a refund, however, we have not heard back from you. A free shipping label has been provided in case you wish to arrange for a return.
We would very much like to help resolve the issue and ensure that you either get a fully functional replacement device or a refund.
Could you please jump back into our chat when you have a moment and let us know if you wish to proceed with the return?
We'd love the chance to make this right for you.
Thanks Tanya, and looking forward to hearing from you.
Cheers,
Back Market Customer Care Australia
Service & product as promised lived up…
Service & product as promised lived up to expectations.
August 22, 2025
Samsung S23plus
Samsung S23plus
Easy transaction,Great price, fast delivery with tracking.Perfect condition and battery life
.camera is amazing .Super happy with my purchase.
Thank you Back Market
August 8, 2025
Good Overall Experience
Good reliable products.
Good communication
Delivery Good
Would use them again as I have now purchased several products without any issues
August 7, 2025
My experience was great I found the I…
My experience was great I found the I phone to exactly as indicated
August 14, 2025
iphone 13 Pro this morning - dodgy call to substitute it
Bought an iphone 13 Pro this morning. Got a call to say that it was no longer available. The phone line was really bad, they offered me one in a different colour. I asked them to send me a link for it so I could check that it had been properly tested and registered as 'excellent' quality and had the same specs. Communication stopped then a message to say my order had been cancelled and no communication with me, I called back - say they are not available. If they'd sent me a link to the alternative phone I'd have bought it. But with this experience, I have lost trust. They could have sent me anything - no record of what I'm buying! When I ask for a record they went silent.
August 14, 2025
Unprompted review
Reply from Back Market - Australia
Hi Carolyn,
Thanks for taking the time to share your experience. We're genuinely sorry about the hassle you faced trying to purchase your iPhone 13 Pro – that’s definitely not the experience we want anyone to have.
We understand how frustrating it must be to go through the excitement of purchasing a new phone, only to have your order cancelled without clear communication or a proper alternative offered. You should always have full visibility and confidence in what you're buying, and we clearly fell short here.
We’ve flagged this with the seller and our internal teams to improve our processes and make sure customers get transparent, timely communication and proper options when a product isn’t available. If you’re still interested, we’d really like to help you find an alternative iPhone 13 Pro that meets your needs and ensure you have all the details before making a decision.
Feel free to reach back out if you’d like us to help source another device, or if there’s anything else we can do to make this right. Thanks again for your honest feedback – it helps us lift our standards.
Kind regards,
Back Market Customer Care Australia
Already done this.
August 11, 2025
I received a great product,very easy to…
I received a great product,very easy to order and it was a very fast delivery.
Very happy my son got me onto this company.
August 4, 2025
Brilliant
Product was in better condition than I expected. Super easy to deal with and product was shipped fast. So easy to work with
August 7, 2025
Great Devices
Arrived well packaged. Work great. We got some kids cases for them as they are for a 4 and 5 year old to learn with. Will definitely buy thought you guys again.
August 5, 2025
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