Bagsmart Reviews 

Customer service is very quick on responding. Awesome

Great customer service. Especially Ritz

I had an issue with and order and Bagsmart went way out of the way to make it right. I am very appreciative of them.

Great shopping experience! After my bag was sent to the wrong address, Bag Smart responded quickly and immediately offered to send a replacement. Really impressed with how fast and helpful their support team was.

Love the Blast Pro Roller Backpack. Very useful for an old man like me travel a lot. nice upgrade bagsmart.

Bagsmart is great quality and functional. Highly recommend for backpack, everyday bag, or travel gear needs! Very friendly and helpful customer service always!

Ordered 6 bags for gifts for family Trip. promo for buying so many bags I got a backpack for free. The backpack I got for free I didn't want/need and asked if I could exchange and pay the difference for the travel bag I wanted. Response time was quick, I shipped the bag back and within less than a week I received the bag of my Choice. It just cost me $5 plus the $7 shipping bag back to get the bag I wanted. Simple easy. Can't wait to use it on all my upcoming travels.

I have several Bagsmart bags and they are made very well. They are lightweight and offer alot of organization. I love the fabric and material. Customer service is wonderful, I had a reply almost instantly after I reached out and they were willing to go above and beyond to help me with my concern. I value doing business with Company's like this. Thank you Bagsmart

Had a great experience with my order. My bag is wonderful, fulfills all my needs. Had a minor issue with my order, but it was just a glitch. I got a response back from customer service quickly. The bag arrived in the designated time frame.

The products I received from Bagsmart are wonderful. I had accidentally ordered a duplicate bag and needed to return it. The customer service is responsive when I had problems with my order and a return. Please note to all customers that you MUST provide Bagsmart with the tracking number of your return when you send it to them. The fact that I did not delayed them locating my return, but eventually they found it and I got my refund. I appreciated their attention and consideration in my case. Again... I love the duffle, toilet kit and packing cubes that I ordered for my trip to the Caribbean.

After spending hundreds of dollars my order unlocked a free gift but it wasnt added to the order delivered. After enquiring via email, I was met with a generic Ai response asking for photo evidence of the package missing 😂
Do better.

Highly incapable organisation. Call themselves BAGSMART UK, but ship all the way from China, which took forever! Their website clearly states a 30 day return policy but now customer service is saying they don’t accept returns at the moment due to logistics. So now I’m stuck with two backpacks, and they only offered me a 70% refund on the one I wanted to return. Really regretting this purchase and wish I would’ve spent my money with a more sustainable company.

Update March 2026 - since being approached by the customer service team following this review, they offered me several options and resolved my issue. Although it took some time, they did eventually resolve my issue. I’d recommend a change of courier.

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Ordered a bag nearly 3 weeks ago - I wasn’t able to add the free bag into my shopping bag for some reason so I asked them to add this on subsequently which they kindly did.

Unfortunately, the free bag arrived about 2 weeks after ordering (delivered to the incorrect address, but this is the couriers fault not Bagsmart) and when I contacted Bagsmart to ask if the original ordered bagged had been shipped and what its tracking number was, I was told that it was only one tracking number for the 2 bags/orders and I was to take this up with the courier. A week later, I luckily received a notification from my apple wallet that a delivery was attempted by a courier called 4PX, and I luckily screenshot this tracking number as this was different to apparently the “one tracking number for two parcels”. I have still not been able to retrieve this bag as the courier is impossible to contact and it seems Bagsmart washes their hands of any responsibility post order placement.

I would personally steer clear of this company at all cost.

After three months and some exchanged emails with bagsmart i finally received my backpack. I liked the quality of the backpack.

Bagsmart backpack is a fairly low price alternative but know that the colors are not exactly as advertised and, importantly, you cannot easily do a return. You need to pay to ship the product back to them. Not easy nor customer friendly.

This was the second bagsmart camera bag I have ordered. The first one was exactly like this one and came with a rain cover. This one was supposed to come with a rain cover, but did not. Since I was traveling, I missed the return window and when I contacted them, they just keep telling me to go through Amazon to deal with it but Amazon only has their website for support. In other words they’re not taking responsibility for their own products and handling. I order a lot of camera equipment and I would not waste the time on this, but it is tricky to find rain covers that fit exactly over the bags that I have ordered.

Not worth the money. Looks and feels cheep. Color doesn’t match from stock photo. Would not recommend. SHEIN quality.

JUNK PRODUCT. Bought and the first time used, the string broke. Contacted company who said since bought on Amazon, must go back to them although Amazon said to contact Bagsmart since bought 2 months ago. Customer service is HORRIBLE. Do not buy their packing cubes - fell apart on the one and only time I used.

You cannot contact anyone directly. When you email customer service because they do not provide any chat or telephone option, you get a return email that says it will be 48 hours minimum for a response on a weekend. This request is to change a shipping address. The website says you need to contact the company IMMEDIATELY if you need to make a change as you can't change the address or cancel the order after it has shipped. The item will probably ship before the 48 hours of the email being dealt with. My items will go to an address in another state where they cannot get to me. This is terrible customer service. I have bought a number of things from this company and will not do so again due to lack of ability to get customer service.

Ordered a bag on eu.bagsmart.com, it was said that delivery within EU is 7-11 business days + a couple of business days for processing. I received a track number, saying the item starts its journey in Chine. Month after — nothing happened and never moved. I contacted support — they answered that my item was lost in China. Suggested 3 options: resend, refund and i-forget-what-else. I answered immediately as it supposed to be a birthday gift, that we want an item to be resend asap. No answer. My messages were automatically SENT BACK TO ME (WTF???)
scam!!