Bagsmart Reviews 

Customer Service is atrocious! It takes forever to get a response, no phone number, or live chat. I ordered a bag and the package was lost. Bagsmart and FedEx confirmed it was lost. They offered a replacement or refund. I chose refund. Another delayed response and now they say the address was wrong- which it wasn’t because they delivered another order to that same address. Feels like a huge SCAM. I will be spreading the word that this company is awful!

I purchased BAGSMART compression in the dusty rose color. Unfortunately, they did not compress any better than a basic Ziplock bag, which was disappointing.

The larger issue was customer support. I requested a return and followed BAGSMART’s stated requirements exactly by providing photos, a clear reason for the return, and a copy of my receipt.

Despite this, it took seven (7) separate emails over a 30-day period before I was finally given a return mailing address. During this time, I was offered a 60% partial refund if I kept the product, which I declined. I was seeking a standard return and full refund, not a discount to keep an item that did not perform as advertised.

The prolonged delay and resistance to providing a return address made the return process unnecessarily difficult and frustrating.

Desired resolution: A full refund upon return of the product and improvement of the company’s return process so customers are not required to pursue basic return information repeatedly.

Ordered a £68 bag that turned out to be made from the same material a £20 bag from Amazon or AliExpress would cost. I've since sent over 5 emails asking for a refund and someone called 'Alicia' keeps trying to fob me off by offering me a free bag or a partial refund. Nowhere on the website does it say they post it from China and that returns have to go back to China. This is a scam and I am initiating a charge back.

Ordered a bag kn the 4 th of January and it has never arrived. When contacted cistomer service they said “thanks to waiting patiently. No refund has been offered. I am convinced that this company is not in the UK andI I doubt that ever anyone received anything they have purchased here. Thus company is a fraud

Purchased a bag from bag Smart and realise that I've had purchased the wrong colour. I immediately sent them an email and their reply is I will give you another bag like an extra bag and I said to them I said no I want the black bag please how do I return the grey bag? They don't give me any idea or any way of returning this grey bag and I'm really really pissed off. I'll continue riding bad reviews here until they shut down.

I love the bag smart products but I recently bought a carryon bag for my friend birthday gift. She then said to me Oh I want a bigger carryon. She said send me a label I will send it back but that is where the problem comes I have to pay the whole shipping experience the label, the shipping cost. That I do not like.
So I told her no more bag smart

I have ordered an item on the 4th of january and despite the company promised 4-7 days for delivery i still do not have the bag. -the customer servicsimply told me that "there are high number blabla, but thanks to wait patiently".. . i appreciate that is not always depends on the company but they should be more realistic about what delivery time they promise to their customers. it feels a bit like they taking the Mickey. I guess the bag comes from China. which ahain, won1t be a big issue, just be trasparent and honest to your customers.

I ordered two items from Bagsmart. When they arrived, they were both wrong. The first one was the right item, but wrong color. The second one was the right color but wrong item. I forwarded my order email to their service department stating I had received the wrong items, but never received a response. My suggestion is not to order from this company.

I was sent the wrong bag. The bag sent was of lesser quality and price. I contacted customer service, and was connected with a woman named Alicia who asked me to send pictures of the incorrect item. I did that promptly, and now have heard nothing. I have no idea if they will send me the correct item or not. Customer service is nonexistent.

Update:
After this review they did send me the correct bag, BUT, they made me pay to send the incorrect bag back to them. After repeated attempts to get a refund for the shipping, nothing happened. I like the bag, but don’t have much good to say of the company.

Bag is good but would not recommend as customer service is terrible. Email provided doesn't work. I really want to return my bag but Bagsmart will not provide me with the return address or details of how to process the return.

I would like to return the product and as another customer noted the portal takes you in circles and just submits your reply back to you. I'm hoping someone in bagsmart will see this. Do not order unless you are 100% sure you are keeping it.

DO NOT BUY FROM THIS BUSINESS. it’s a scam, i ordered an almost $120.00 travel backpack and received a plastic laundry basket. The email is the only way to contact them and it’s just a bot.

The refund policy says I could cancel before shipping, so I emailed the customer service within 30 minutes. The customer service, Alicia emailed me back that my order was shipped but it was clear that my order hasn't been processed yet and I didn't receive tracking number.

Then, she offered me a few options; partial refund, free extra item, or 20%off next purchase.

I emailed back to Alicia, but my email came back. No answer after.

If you are sure to purchase with using a correct coupon code, it's ok. Dealing with customer service is nightmare because it will take a while to hear from them.

Don’t bother purchasing their products. They can’t guarantee arrival of merchandise and they give you the runaround telling you to contact the delivery company who then tells you to contact the vendor. They’ll sell the product, but they can’t guarantee you’ll actually ever receive it.

I received a defective bag. For several days I have been going back and forth with the same customer service rep who doesn't write in complete sentences and is very unclear. They want me to PAY to ship back a defective bag. I had to send pictures several times. Every message gets repeated back to me in email, and the reply format is so messed up, that I have to DIG through emails to find the latest, incomplete reply. At this point, I don't care how nice the bags are. I'm going to return everything, not just the defective bag. Call it a learning experience.

If you want your order within 3-7 days then maybe order elsewhere. It took my order nearly 3 weeks to arrive.

That said, the bag is actually very good quality and looks good. If you don’t mind the wait period then I’d definitely recommend.

Update 2: Bad experience until the end. I don’t know what kind of shipping company they associate with but the delivery person threw the package over my gate and faked my signature for their proof of delivery photos. The bag has some small defects on the front, but it’s not a horrible bag, just the general experience felt like I was deceived. Their website makes it seem like it would ship from the US and that it would ship fast. It didn’t, it took almost an entire month. I was partially refunded but in the end I wish I had never ordered from this website.

Update: it’s been almost 20 days since my purchase and according to the tracking number the bag hasn’t even left China.

Took almost a week and my order hadn’t been shipped even though they charge a lot for shipping, as soon as I wrote an email asking to cancel my order and refund, I received the notification that they shipped it so seems like now I’m stuck with the product. Ships from China so it’s probably going to take too long to arrive if it even does. I wish I had read the reviews in here before purchasing.

We have not received our order and the tracking number does not work. Online support is AI and does not answer questions. I don't think this is a legit site. Be wary

I am trying to ship a luggage set as a Christmas present for my son to my daughter-in-law, so I have different shipping/billing addresses but my credit card is active and in good standing. I don't understand why this keeps happening! I make frequent online purchases and have never had this experience.

I have tried to place orders with this company twice! Both times I received immediate cancellation:

Order #BS----- was canceled because of unforeseen circumstances and your payment has not yet been refunded.

This has happened TWICE!!

I attempted the purchase on 11/19 and received the same response:

Your order has been canceled

Order #BS------ was canceled because of unforeseen circumstances and your payment has not yet been refunded.

The first time I contacted support, I got bot-generated response that DID NOT address the problem. It just offered useless links to items such as "Can I cancel my order?"
It took several times of me responding to the support team to get a half-baked explanation: Our automated system flagged your order for cancellation due to detected unusual activity. This is a standard security measure to protect our customers ...
We apologize for any inconvenience this may have caused. If you would still like to purchase the items, please feel free to place a new order. For further assistance, you may contact your bank to inquire about the refund status or reply directly to this email.

I could see this once, but twice?

I have yet to receive a response to my second request for support.

They constantly send me spam emails. It's really annoying. I've tried unsubscribing but it doesn't work.