Baileys Blinds Reviews 

365
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for providing exceptionally helpful advice, ensuring a completely smooth measuring and fitting process from start to finish. Many consumers are also genuinely happy with the wide selection of stylish, high-quality blinds and the reasonable, competitive prices offered. Some reviewers were not happy with delivery delays, noting extremely long waiting times and occasional scheduling issues that caused inconvenience. A few people also mentioned receiving damaged products or experiencing poor organization and communication throughout the overall service journey. Others felt that the final results did not always meet expectations regarding durability and overall value for money.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the process from measuring to fitting as prompt,... See more

Staff

People report positive experiences with staff, highlighting helpful and professional service from measurement... See more

Product

Consumers find product quality and variety to be exceptional, expressing great satisfaction with their new... See more

Quality

Users describe positive interactions with quality, noting that the products are made from durable materials... See more

Price

Customers consistently note positive experiences with price, highlighting excellent prices alongside quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning customer, Had blinds fitted to patio doors, great service from start with sales person visiting my home measuring up and having lots of choices and samples to show me. Then in the timeframe... See more

Company replied

Rated 5 out of 5 stars

Having been disappointed and let down by two other “big name” blind companies, Bailey’s Blinds saved the day and made the whole process (from measuring up to fitting) absolutely seamless and easy. I a... See more

Company replied

Rated 5 out of 5 stars

As always a very professional experience with Baileys. I have recommended them to family and friends one of whom has already ordered 6 blinds. We are waiting for room dividing shutters. Looking forwa... See more

Company replied

Rated 5 out of 5 stars

Professional service from the start. Very helpful and experienced staff. Respected our home. Blinds are perfect, everything we expected and more. Wide range of blinds to choose from. Fitted to per... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Baileys has been fitting blinds, shutters and curtains in homes across the North East of England for 58 years. Family-run and rooted in craftsmanship, we offer free home consultations, expert design advice and professional fitting throughout County Durham, Newcastle, Sunderland, Teesside and Darlington. Every product is made to measure and installed by our own team. Visit our Spennymoor showroom or book your free consultation at baileys-blinds.co.uk. Call us on 01388 813267.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

365 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(365)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Used Baileys Blinds for years - very friendly service. Sales staff great to deal with & the installer was very quick & tidy. Very happy & would recommend to anyone

April 24, 2025
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Reply from Baileys Blinds

Hi Elaine,

Thank you so much for you review, we are pleased to hear that you've had great experiences with our team over the years, we are truly pleased that you would recommend us, we look forward to helping you again in the future.

Kind regards,

Baileys Blinds.

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Rated 5 out of 5 stars

A good product and a great service…

A good product and a great service matched all my expectations.

April 17, 2025
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Reply from Baileys Blinds

Hi,

Thank you for your kind review! We really appreciate you taking the time to leave us your feedback.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

No fuss came out measured and listened to what I wanted

Came out fitted me in measured up gave me a good price.within.my budget and were quick to return and instal no mess left a very happy customer

April 7, 2025
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Reply from Baileys Blinds

Hi M Craig,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with us.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Professional and friendly service…

Professional and friendly service delivering good products. The blinds er made, delivered and fitted within the agreed timescale and any problems were resolved quickly and with no fuss. I have used Baileys on a few occasions and would recommend them. My only negative is that they have closed the local branch, as it always good to see finished products

April 15, 2025
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Reply from Baileys Blinds

Hello,

Thank you for leaving us a great review. We are so pleased to hear that you had a good experience and hope you enjoy your new blinds. Our only open store is now in Spennymoor, should you wish to visit in the future.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Absolutely delighted

From the initial enquiry to the sales rep / surveyor and installer I cannot fault them, not forgetting the lady in the office who had to relay my instructions regarding dogs at my property to those that would attend my home.. The design rep discussed my requirements and i got exactly what i wanted, the fitter di a great job in quick time. All in all exactly what it said on the tin. 'A perfect fit' and at a reasonable price, I am absolutely delighted with the end result.

Thank you Baileys

April 11, 2025
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Reply from Baileys Blinds

Hello Elizabeth,

Thank you for your wonderful review! We're delighted to hear that every step of your experience, from the initial enquiry to the installation, was perfect. Our team, including the sales advisor, fitter, and office staff, will be thrilled to hear they met your expectations.

Thank you for taking the time to write such a lovely review.

Kind regards,

Baileys Blinds

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Rated 5 out of 5 stars

Simply the best in the north east

A friendly and professional service from Dave the estimator and Dan the fitter.
Dave had a thorough knowledge of his products and was able to help us choose the right blinds for our rooms.
Dan's expertise in fitting made the job look easy.
For quality service and products go to Bailey's, simply the best in the north east.

April 1, 2025
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Reply from Baileys Blinds

Hello Liz,

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We're delighted to hear that you had a friendly and professional experience with Dave and Dan.

Your recommendation means a lot to us, and thank you for leaving us such a lovely review. If you need any further assistance, please don't hesitate to reach out.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

very pleasant and proficient…

very pleasant and proficient workpeople. Very happy with my blinds.

March 24, 2025
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Reply from Baileys Blinds

Hi

Thank you for your review! We're so glad to hear you were happy with both the service and your new blinds.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

A good service

I'm pleased with my blinds and the fitting took no time at all. With my new build property I'm glad that someone who knew how to deal with metal lintels etc was doing the fitting instead of me.

March 28, 2025
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Reply from Baileys Blinds

Hi

Thank you for your great feedback! We're so glad to hear you're pleased with your blinds.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Great service.

Great service.

I had shutters fitted and a good job done. I'd recommend.

March 26, 2025
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Reply from Baileys Blinds

Hi Helen

Thank you for your feedback! We're glad to hear you’re happy with your shutters and appreciate your recommendation!

Kind regards,

Baileys Blinds

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Rated 5 out of 5 stars

The service was very good from start to…

The service was very good from start to finish and efficient

March 17, 2025
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Reply from Baileys Blinds

Hi Moira

Thank you for your kind review! We're glad to hear that the service was efficient and met your expectations from start to finish.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Rapid and efficient measuring and…

Rapid and efficient measuring and fitting of high quality blinds.

March 21, 2025
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Reply from Baileys Blinds

Hi David,

Thank you for leaving a great review! We truly appreciate your feedback and are so glad to hear you were happy with the service.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

Fast and professional service from…

Fast and professional service from start to finish. Really pleased with my blinds.

March 21, 2025
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Reply from Baileys Blinds

Hi

Thank you for your great review! We're thrilled to hear that you're pleased with your blinds.

Kind regards,

Baileys Blinds

Rated 5 out of 5 stars

White Window Shutters

Ordered window shutters which arrived and fitted in the timescale quoted. Very happy with how they look.

March 17, 2025
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Reply from Baileys Blinds

Hi Lynn

Thank you for your lovely review! We're so glad to hear you're happy with your shutters and truly appreciate your feedback.

Kind regards,

Baileys Blinds

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Rated 5 out of 5 stars

New kitchen roller

Arrived on time to measure,very pleasant and friendly also give some.good advice on the style of blind for the room in question,I wasn't ready for installation for quite a.few weeks due to decorating etc but that was no problem I just had to give them a call to arrange install

February 27, 2025
Rated 5 out of 5 stars

Staff were very helpful,courteous and…

Staff were very helpful,courteous and very professional
From the gentleman(Dave) who measured windows to the guy who fitted them.
Price was very reasonable (not the cheapest quote)but went with baileys due to there professionalism throughout

February 21, 2025
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Rated 5 out of 5 stars

A good job, well done!

From start to finish, the service we received from Baileys Blinds was excellent. Dave, who came to measure up, was very professional and gave extremely good advice, so that we could make the right choice. The blind was ready sooner than expected and the fitter was polite and completed the job efficiently. We were very pleased with the outcome and thoroughly recommend Baileys Blinds.

February 10, 2025
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Reply from Baileys Blinds

Thank you for the kind words, Helen! We're so happy to hear that you had such a positive experience with Baileys Blinds, from start to finish. We'll be sure to pass along your compliments to Dave and the fitter. We're committed to providing excellent service and quality products, so it's wonderful to know we met your expectations.
Thanks, The Baileys Blinds Team

Rated 5 out of 5 stars

Fast and friendly and tidy

Fast and friendly and tidy

February 4, 2025
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Reply from Baileys Blinds

Thank you for the great review! We're glad to hear that you found our service to be fast, friendly, and tidy. We appreciate your business! Thanks, The Baileys Blinds Team

Rated 5 out of 5 stars

We are delighted with our Baileys…

We are delighted with our Baileys blinds white shutters they look stunning. Thank you. The service from start to finish was excellent.

January 30, 2025
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Reply from Baileys Blinds

That's fantastic to hear! We're so glad you're delighted with your new white shutters from Baileys Blinds. We know how much they can transform a space, and we're thrilled they're looking stunning in your home.

Enjoy!

Thanks, The Baileys Blinds Team

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