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BANYETTI Reviews 19

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TrustScore 4.5 out of 5

4.5

Bathroom Supply Store
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Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Furniture Store
  4. Thermal Baths

Written by the company

Banyetti is an Italian inspired designer brand helping you remodel your bathroom whilst keeping a bold, elegant & timeless statement. Innovative textures, elegant furniture & stylish accessories. Simple, Quality, Luxury - BANYETTI.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Athena porcelain basin

Ordered a porcelain inset basin yesterday, I received it today. Last evening their people called to ensure I’ll be at home for the delivery. Sturdy box, easy to open. Basin looks good. Not a scratch or a blemish. I was to make up my mind between the Athena from Banyetti and Glide li either the glass or the vitreous china from Crosswater and I decided to go with Athena because it’s porcelain which is substantially stronger and lasts a life time. Happy with the quality, price and customer service. Highly recommended!

February 25, 2026
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Rated 5 out of 5 stars

Next day delivery

Next day delivery, excellent customer service & very helpful.

December 13, 2024
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Reply from BANYETTI

Thank you for your kind feedback! We’re so pleased to hear you were happy with our next-day delivery, excellent customer service, and helpful team. Providing a seamless and positive experience for our customers is always our top priority, and we’re thrilled we could deliver that for you.

If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again in the future!

Warm regards,
Banyetti

Rated 5 out of 5 stars

EXCEPTIONAL CUSTOMER SERVICE

I felt I had to give a five star review for the exceptional customer service that I received from Adam. I had a problem to find a vanity unit with a short protrusion with a sink with no tap holes. I tried many Companies with no success. Adam went out of his way to find just what I was looking for. The unit was delivered within a few days and is perfect and was also responsibly priced. Thank you Adam..

August 2, 2024
Unprompted review
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Reply from BANYETTI

Thank you so much for taking the time to leave such a glowing review! We’re absolutely delighted to hear about your positive experience and that Adam was able to assist you in finding the perfect vanity unit for your needs.

Adam takes great pride in providing exceptional customer service, and it’s wonderful to know his efforts made such a difference for you. We’re thrilled that the unit is exactly what you were looking for and that it arrived quickly and at a reasonable price.

Your kind words mean a lot to us, and we’ll be sure to share your feedback with Adam and the rest of the team. If there’s anything else we can help with in the future, please don’t hesitate to reach out.

Thank you again for your support!

Warm regards,
Banyetti

Rated 2 out of 5 stars

Disappointing quality inside & wrong basin sent - hopefully being corrected

Disappointing quality and wrong basin. Ordered Vatilla 800mm Floorstanding Basin Unit with Chrome Handles - Gloss White, with Lira Basin.

It was delivered quickly.

However they sent the wrong basin, which is old fashioned in style and has less space for toiletries.

The vanity unit looks great on the outside but is very disappointing on the inside. The quality is very poor as the lining on the drawers is coming off and looks to be just some kind of plastic cover stuck over whatever wood is used. That it is coming away before it has even been used is very concerning, because it is bound to become a bigger problem over time especially in a bathroom setting. This is a big let down given it costs twice the cost of a standard vanity and we picked it because Banyetti said it was 'high quality' with 'ultimate durability' and 'offers superior value and function.'

I contacted the company.
- they responded promptly about the problematic drawer lining and said clearly quality control processes had not worked on this occasion. They sent a replacement drawer and it is fine, the lining is secure.

- they responded promptly to the issue of the wrong basin, saying occasional errors do happen when packing, and they will now send the correct basin. They have now sent the right basin.

- Unfortunately the basin will need installing which will require getting the plumber back again to remove the wrong one and reconnect and install the new one, which which obviously incur a charge. They are discussing what to do about this and I hope we reach some kind of resolution.

Hopefully all errors and costs will be resolved. The company have certainly been very quick to apologise and seek to resolve the situation.

July 3, 2024
Unprompted review
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Reply from BANYETTI

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered with your order and the inconvenience this has caused. Your experience matters greatly to us, and we truly regret that our initial quality control processes and packing checks fell short in this instance.

We’re glad to hear that the replacement drawer and correct basin have now been sent and are up to the expected standard. It’s encouraging to know that our team was able to respond promptly to your concerns and work toward resolving them as quickly as possible.

We understand the frustration of needing to call your plumber back to install the correct basin and the additional cost involved. Please rest assured that we take this matter seriously, and we are committed to reaching a resolution that reflects our dedication to making things right for you.

Your honest feedback helps us improve, and we’ll be reviewing our quality control and packing processes to ensure similar issues don’t arise in the future. Thank you for your patience and understanding throughout this process. If you have any further concerns, please don’t hesitate to contact us directly—we’re here to help.

Warm regards,
Banyetti

Rated 5 out of 5 stars

Amazing communication

Amazing communication, explanation, advice and kept me updated. Will def use again thank you Harris

April 25, 2024
Unprompted review
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Reply from BANYETTI


Here’s a grateful reply to the review:

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. Harris will be delighted to know that his communication, advice, and updates made such a great impression.

We truly appreciate your trust in us and look forward to serving you again in the future. If there’s anything else we can help with, don’t hesitate to reach out.

Thank you once again!

Warm regards,
Banyetti

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Rated 5 out of 5 stars

Excellent quality and really fast…

Excellent quality and really fast delivery. Was my first time using Banyetti and I am very happy with the products and service from this company. Another gem you stumble across on the web. Many thanks

November 30, 2023
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Reply from BANYETTI

We appreciate your positive feedback and are pleased that you were satisfied with the prompt delivery and high quality of our products. We value your satisfaction!

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Bathroom mixer tap

Bathroom mixer tap.
Tap arrived within 3 days.perfect replacement for an older tap.

November 27, 2023
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Reply from BANYETTI

Thank you for choosing BANYETTI! Our prompt delivery is designed to ensure your satisfaction with our products and services.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Excellent service

August 3, 2023
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Reply from BANYETTI

Thank you for choosing our service! We are committed to providing quality service and strive to ensure our customers walk away satisfied.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Competitive Pricing

Prompt delivery. Competitive pricing. A positive buying experience in speaking with customer services.

August 2, 2023
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Reply from BANYETTI

We are delighted that our BANYETTI team has provided you with a positive customer experience. We trust you are delighted with your bathroom products!

Kind regards,
Customer Care Team
BANYETTI ™

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Rated 5 out of 5 stars

Quick delivery

August 2, 2023
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Reply from BANYETTI

Thank you for choosing our products, we are delighted you experienced prompt delivery.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Quality Basin highly recommended

Quality Basin highly recommended. Thanks

July 21, 2023
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Reply from BANYETTI

Thanks for choosing to shop with BANYETTI, you can be sure that your purchase will stand the test of time: our luxurious products are created to the highest standards, ensuring that they will remain with you for many years to come.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Helpful staff and high quality products

Helpful staff and high quality products
thank you

July 3, 2023
Unprompted review
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Reply from BANYETTI

Thank you for selecting BANYETTI to transform your bathroom into your ideal sanctuary.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Ordered the Doccia toilet

Ordered the Doccia toilet, Cistern lid arrived damage but I got intouch with the aftercare team and they replaced it the next day.

Very impressed with how quick they resolved this issue, amazing customer care team

June 30, 2023
Unprompted review
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Reply from BANYETTI

Our Aftercare Sales Team proved to be of great help - you can now enjoy your Doccia Close Coupled Toilet with complete assurance. The design of the toilet is perfect for any modern bathroom.

Kind regards,
Customer Care Team
BANYETTI ™

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Rated 5 out of 5 stars

Good customer service

Good customer service, very helpful staff and ive received my order and very happy with it

Would purchase from BANYETTI again

June 26, 2023
Unprompted review
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Reply from BANYETTI

We're delighted to hear from you! Appreciate your valuable input. We're committed to providing our customers with quality products and reliable service.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

ordered a brushed brass radiator from…

ordered a brushed brass radiator from banyetti and i am so impressed with the quality considering it was only 179!

5 stars all round

June 19, 2023
Unprompted review
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Reply from BANYETTI

We're thrilled you adore your Brushed Brass Gold Radiator Catherine! We thank you for your kind feedback and for taking the time to share it.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Purchased a Freestanding bath and very…

Purchased a Freestanding bath and very pleased with the service received from Banyetti. Received the order in 4 days and the delivery team were very professional and courteous. Sarah kept me updated and even called to see how the delivery went! Excellent all round!

June 8, 2023
Unprompted review
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Reply from BANYETTI

Relish in luxurious bathing with the help of Sarah! We appreciate you taking the time to provide your review. Kudos to our couriers!

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Great product at a great price and…

Great product at a great price and thanks for all the help and assistance with choosing the right vanity unit.

June 15, 2023
Unprompted review
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Reply from BANYETTI

Thank you for choosing BANYETTI.

We're devoted to providing everyone with excellent customer service, so you can shop with confidence. We hope you enjoy your Bathroom Vanity Unit for years to come!

Kind regards,
Customer Care Team
BANYETTI ™

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Rated 5 out of 5 stars

Good communication and quick delivery

Good communication and quick delivery. Pleasant dealing with this company, 5 stars

June 15, 2023
Unprompted review
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Reply from BANYETTI

We sincerely value your feedback! We're delighted you got your items quickly.

Kind regards,
Customer Care Team
BANYETTI ™

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, aaron was very helpful and guided me through my checkout

My products arrived last friday and my wife and I are in love with our new oak bathroom cabinet not to mention our matt black freestanding bath, cant wait till the plumbers have finished it!

Will definitely be recommending to others

June 9, 2023
Unprompted review
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Reply from BANYETTI

We are grateful for your willingness to share your journey with us!

Show off your completed bathroom project by tagging us on Instagram @banyetti.

Kind regards,
Customer Care Team
BANYETTI ™

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