Bargain Car Rentals Australia - Cairns Airport Reviews 

Great car, quick service at pick up and drop off. Friendly, efficient.

I was only advised when I was on my way to Melbourne airport on Saturday the 15th August that your Cairns car rental depot shut at 5pm and unfortunately due to an unexpected delay I did not arrive until after that time. I rang and spoke to someone to advise of my delay earlier in the day and agreed to come into pick up the car the following morning. I then incurred UBER costs to get to Palm Cove and back again next morning. When I picked up the car I understood that I would pay a lesser amount than was the previous case but this did not happen and I was charged the full amount. Given the very late notice of advice about the depot closing at 5pm I am extremely disappointed in the customer service I received and I noted that when I picked up the car the next day there were a number of others there that had also had late advice about the 5pm closure the previous day and they too had incurred unexpected transport costs.

Efficient and friendly service, and good value.

Service desk was great.
Insurance additions made the hire close to double the booking amount, so not happy with that.
The vehicle was terrible to drive. Acceleration was very stuttery. It took a couple of seconds to kick in, which on two occasions was quite dangerous.
I reported it to your main number and was put through to roadside assist.
Turns out the haval Jolion has a known fault which I would expect should have been known by you and advised to me on pick up. We drove the car less than we could have because of the issue.
When I returned it your return crew were aware of the issue.
Quote, "oh havals are rubbish, yeah weknowabout it!"
So overall disappointing experience.

Service was great, staff friendly and vehicle was very suitable for our needs.

Staff very friendly, efficient and helpful, and no hard sell on extras.

Great customer service friendly staff always hire with them when in Cairns.
Book directly for the best deal.

Update. The claims department contacted me suggesting that I place a claim with my insurance company. They would arrange quotes and send us the bill. In the mean time send them pictures or videos time date stamped showing the existing damage. I did this and they dropped the claim. Completely unconscionable behaviour. Bullies looking for innocent people to pay for existing damage to their vehicles. It’s a wonder that the chip even showed up as the car was filthy when we received it.
The off airport pick up in Cairns is a disgrace. The man upon check in was rude. We were given no explanation as to how anything worked (the outside of the car was fairly grubby but the inside was clean) in the car and after we had said no to their overpriced insurance, were told that there was an additional chip in the windscreen upon return. Their ‘claims’ team will be in contact apparently. If they knew a chip was there and are sending their claims people after us, why was the first chip not repaired? We took a video of the vehicle upon pick up (thank goodness) which shows the chip was already there. These people are shameless. I will never use them again, despite them being cheaper. We hire cars only a few times a year and have never used them before so did not know. If you choose to save money I understand, (but if we took up their insurance option, it would have been double the price of Avis or any of the others,) so make sure you take a video and really comprehensive pictures.

Good car good service. Great experience. All expectations met in full.

The company is easy to deal with, this is the second time of using them , and will continue in the future

The car and the office experience was excellent.My only problem was that on day 2.I had a flat battery and it took several hours to have my call answered.The RACQ eventually arrived and were able to correct the problem.A run from Port Douglas to Mossman and back recharged the battery for the remaining 12 days.The RACQ mechanic was unable to explain as to why the battery was flat.The price was competitive.

Great service with a genuine smile
Efficient and on time

I hired a car for 9 days from their depot near Cairns airport. The price was a lot cheaper than other companies. It's a short shuttle bus ride. Easy pick up and drop off without any fuss. I would use them again.

The car was good and clean when we received. Checkin was fast. The checkout and transfer to the airport after returning the car could have been faster. But overall a good experience.

Very easy to deal with from booking to drop off. Airport pickup and drop off was very easy. Price was very competitive compared to other hire car companies. Staff very friendly

Great front desk staff, quality clean vehicles and great price.

Very heavy pressure tactics , when you say you don’t require excess reduction insurance. Agents comments were “ wish I could afford to pay $75000 if I hit a roo, as this isn’t covered by any insurance, and you will also be liable for all the time it’s off the road!” Cars in very poor condition, chipped window screens, cable ties holding bits if the car on, dents and scratches everywhere! , and this was supposed to be a luxury vehicle! And on return the process took approx 15 mins as they go over every square inch of the car, no normal wear and tear policy here, if you get the slightest defect whilst renting, you will be charged an excess! The transfer to airport was good and the driver very polite and helpful. Would t use again!

Comfortable vehicle, friendly staff, reasonable pricing