Bargain Car Rentals Australia - Cairns Airport Reviews 

I arrived into Cairns airport on Saturday and as instructed via my booking email called for a pick up at 1652. I then received instructions via text on where to exit and meet the courtesy bus. I missed a return call (with no voicemail) at 1657. When another customer joined me at the pick-up point and told me that he thought no bus was coming I called the customer service line. By this stage it was 1715 and they told me the Cairns office closed at 1700 and that no-one was coming to pick us up and nor could we collect the car. Infuriated, I asked them to cancel the booking but was told that it could not be done with the admin team on the phone and it would only be considered on Monday. As I could not be guaranteed I would get my money back I had to take out a 24 hour rental via another hire-car operator in the airport to drive the family (2 children) up to Port Douglas which is about 1 hour away as that is where we were staying. We then had to return to Cairns on the Sunday to return the additional hire car and collect the Bargain car. It is worth noting that the drive between the airport and Bargain care hire depot is less than 5 minutes. Horrible communciations and service which cost me money and wasted a chunk of my holiday.

Excellent customer service
Excellent vehicle
Excellent value

Staff were polite and assisted when asked.
A few more staff on counter would expedite processing.
Shuttle boarding disorganised, no queue, or assistance with luggage. Pretty much survival of the fittest.

Friendly and efficient pick up. Great staff. Good value for money.

Great car, quick service at pick up and drop off. Friendly, efficient.

I was only advised when I was on my way to Melbourne airport on Saturday the 15th August that your Cairns car rental depot shut at 5pm and unfortunately due to an unexpected delay I did not arrive until after that time. I rang and spoke to someone to advise of my delay earlier in the day and agreed to come into pick up the car the following morning. I then incurred UBER costs to get to Palm Cove and back again next morning. When I picked up the car I understood that I would pay a lesser amount than was the previous case but this did not happen and I was charged the full amount. Given the very late notice of advice about the depot closing at 5pm I am extremely disappointed in the customer service I received and I noted that when I picked up the car the next day there were a number of others there that had also had late advice about the 5pm closure the previous day and they too had incurred unexpected transport costs.

Efficient and friendly service, and good value.

Service desk was great.
Insurance additions made the hire close to double the booking amount, so not happy with that.
The vehicle was terrible to drive. Acceleration was very stuttery. It took a couple of seconds to kick in, which on two occasions was quite dangerous.
I reported it to your main number and was put through to roadside assist.
Turns out the haval Jolion has a known fault which I would expect should have been known by you and advised to me on pick up. We drove the car less than we could have because of the issue.
When I returned it your return crew were aware of the issue.
Quote, "oh havals are rubbish, yeah weknowabout it!"
So overall disappointing experience.

Service was great, staff friendly and vehicle was very suitable for our needs.

Staff very friendly, efficient and helpful, and no hard sell on extras.

Great customer service friendly staff always hire with them when in Cairns.
Book directly for the best deal.

Update. The claims department contacted me suggesting that I place a claim with my insurance company. They would arrange quotes and send us the bill. In the mean time send them pictures or videos time date stamped showing the existing damage. I did this and they dropped the claim. Completely unconscionable behaviour. Bullies looking for innocent people to pay for existing damage to their vehicles. It’s a wonder that the chip even showed up as the car was filthy when we received it.
The off airport pick up in Cairns is a disgrace. The man upon check in was rude. We were given no explanation as to how anything worked (the outside of the car was fairly grubby but the inside was clean) in the car and after we had said no to their overpriced insurance, were told that there was an additional chip in the windscreen upon return. Their ‘claims’ team will be in contact apparently. If they knew a chip was there and are sending their claims people after us, why was the first chip not repaired? We took a video of the vehicle upon pick up (thank goodness) which shows the chip was already there. These people are shameless. I will never use them again, despite them being cheaper. We hire cars only a few times a year and have never used them before so did not know. If you choose to save money I understand, (but if we took up their insurance option, it would have been double the price of Avis or any of the others,) so make sure you take a video and really comprehensive pictures.

Good car good service. Great experience. All expectations met in full.

The company is easy to deal with, this is the second time of using them , and will continue in the future

The car and the office experience was excellent.My only problem was that on day 2.I had a flat battery and it took several hours to have my call answered.The RACQ eventually arrived and were able to correct the problem.A run from Port Douglas to Mossman and back recharged the battery for the remaining 12 days.The RACQ mechanic was unable to explain as to why the battery was flat.The price was competitive.

Great service with a genuine smile
Efficient and on time

I hired a car for 9 days from their depot near Cairns airport. The price was a lot cheaper than other companies. It's a short shuttle bus ride. Easy pick up and drop off without any fuss. I would use them again.

The car was good and clean when we received. Checkin was fast. The checkout and transfer to the airport after returning the car could have been faster. But overall a good experience.