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Barker Shoes Reviews 

985
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the shoes, highlighting their craftsmanship, comfort, and durability over many years. Many appreciate the speedy delivery and well-presented packaging, noting that the products often arrive on time and in excellent condition. The refurbishment service is also highly recommended, with people finding it effective in restoring their shoes to a near-new state. However, some customers experienced issues with sizing, finding shoes either too small or too large compared to their usual fit or online descriptions. There were also occasional concerns about the color accuracy of products online and the quality of certain items, particularly those not made in the UK. A few people reported problems with order fulfillment, such as items being out of stock after purchase or receiving incorrect sizes, leading to delays and frustration.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and fit. Many customers praise the superb quality,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well-made with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reviewers praising the speedy and prompt... See more

Service

People report positive experiences with service, often highlighting speedy service and responses to queries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I purchased a Barker shoes was around 1973. It instantly became my pride and joy. My colleagues in the office also noticed exceptional quality of my footwear.

Company replied

Rated 3 out of 5 stars

It’s a very nice pair of shoes, feels very well handcrafted and the packaging is confirming the overall quality. Unfortunately the size seems smaller than usual so I have to send back and ask for... See more

Company replied

Rated 3 out of 5 stars

Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more

Company replied

Rated 5 out of 5 stars

Shoes arrived on time and well presented in a good box with accessaries . Good looking Casula/formal loafers in an attractive light tan colour . I have not worn yet but like my other loafers from Bark... See more

Company replied


Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.


Contact info

3.9

Great

TrustScore 4 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(985)

420 reviews in the last 12 months

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Rated 5 out of 5 stars

The Luton Black Calf

The Luton Black Calf 44.5 G are a perfect fit and exactly what I was looking for in a good quality 'black shoe' .
I have had issues with Barker shoes but this is no reflection on their Customer Service, which to be fair has always 'eventually' solved the issue. (Hence the reason I continue to be a customer)Their website is the best way of searching for a pair that suits. My only advice would be to know your foot size and width as many shoes vary with measurements according to the style and especially the width. Yes! It is a pain to send them back, but for the price you pay online I'm happy to be able to do so. When your paying £250+ for a decent pair of shoes, you need them to fit! You can always go to a shoe store that stocks Barker and try out the sizes there, to be sure when you order online, you have it right.
All in all I am happy with the choice of shoes & boots they offer and the ease to shop for them online.
I own four pairs now and two pairs are over five years old and still look good.

June 6, 2026
Unprompted review
Barker Shoes logo

Reply from Barker Shoes

Thank you for your detailed feedback and for being a valued Barker customer. We're delighted to hear that the Luton Black Calf 44.5 G was the perfect fit and that you're pleased with the quality and range of our shoes and boots.

We also appreciate your honest comments regarding sizing and past issues. Your continued loyalty means a great deal to us, and we're pleased our customer service team has been able to help when needed.

It's wonderful to hear that some of your Barker shoes are over five years old and still looking great. Thank you for your support and for sharing your experience.

Rated 5 out of 5 stars

Fantastic as always

Been a long time customer, always great experience and product. Elesh in Canary wharf is a star.

May 17, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for being a loyal customer! We’re delighted to hear you’ve consistently had a great experience, and we’ll be sure to pass on your kind words to Elesh at Canary Wharf—he’ll be thrilled.

Rated 5 out of 5 stars

Excellent product

Excellent product! Customer service was outstanding! They went above and beyond. I would highly recommend.

May 15, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with both our footwear and customer service. Providing exceptional quality and support is very important to us, and we truly appreciate your recommendation. Thank you for choosing Barker Shoes.

Rated 5 out of 5 stars

Delivered quickly.

Delivered quickly.
Phone line helpful re returns.

May 11, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. We're delighted to hear your order arrived quickly and that our customer service team was able to assist you with your return.

Rated 5 out of 5 stars

The Keiran Cedar Calf shoes are a joy

The Keiran Cedar Calf shoes are a joy, it is an absolute pleasure to slip one's feet into craftsman made quality footwear, the fit is perfect, the comfort supreme. A beautiful shoe, both elegant and practical at an excellent price.

May 9, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words. We're delighted to hear that you're enjoying your Keiran Cedar Calf shoes and that the fit, comfort, and craftsmanship have met your expectations. Your feedback is greatly appreciated, and we thank you for choosing Barker Shoes.

Rated 1 out of 5 stars

Online delivery issues

As with many other reviews here I have had a problem with ordering online. Ordered on 17th May and have still received nothing. It’s now the evening of the 28th May and on 26th May the DPD tracking updated to return to sender. Have emailed Barker twice but no response. I have two older pairs of barker dress shoes which are top, top quality. However, given that the shoes are priced as a more premium product the experience of ordering online does not live up to that more premium price tag.

May 28, 2026
Unprompted review
Barker Shoes logo

Reply from Barker Shoes

Thank you for taking the time to share your feedback, and we’re very sorry to hear about the issues you’ve experienced with your recent order and the delay in response.

We understand how disappointing this must be, especially given your positive experience with our footwear in the past. We have shared your comments with our team to investigate what has happened with your delivery and communication, and to ensure this is addressed as a priority.

Please be assured we will look into this for you and come back to you as soon as possible with an update.

Rated 5 out of 5 stars

Malton 2

Excellent service fast delivery.Very pleased with shoes.

May 8, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. We’re delighted to hear you’re pleased with the shoes and our service. We truly appreciate your support and hope to serve you again in the future.

Rated 2 out of 5 stars

Very disappointed!

I already have three pairs of Barker Newbury Park formal shoes. Although I usually take UK size 9, because of Barker's generous sizing, they are all size 8. Based on this experience I ordered a pair of Jamie casual shoes size 8. When they arrived they were too small so I sent them back for replacement with size 9. These have arrived but are very tight and uncomfortable to wear and there doesn't appear to be any 'give' in them, which is unusual for casual shoes. Having worn them several time I don't feel I can send them back, but I am very disappointed.

May 5, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for taking the time to share your experience, and we’re sorry to hear the fit of the Jamie style hasn’t met your expectations.

While some Barker styles can vary slightly in fit depending on the last and construction, casual designs like Jamie are typically expected to offer a more relaxed feel over time as the materials begin to soften with wear.

That said, comfort is very important to us, and we appreciate your feedback. If you would like, our customer service team can review your order in more detail and advise further on fit or potential options.

Rated 5 out of 5 stars

I like quality goods and your company…

I like quality goods and your company certainly provides that for me.

May 18, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. We’re delighted to hear you value the quality of our products. Your support means a great deal to us, and we look forward to continuing to provide footwear you can rely on.

Rated 5 out of 5 stars

The quick and efficient service

The quick and efficient service, let alone the quality of the shoes! I have bought about 10 pairs of brogues and wouldn't shop anywhere else for this type of shoe. You get what you pay for.

May 8, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words and continued support. We’re delighted to hear you’re pleased with both the quality of our brogues and the service you’ve received. It means a great deal to us that you choose Barkers Shoes time and again.

Rated 2 out of 5 stars

Returns are rude and difficult

Returns are rude and difficult

May 18, 2026
Barker Shoes logo

Reply from Barker Shoes

We’re sorry to hear about your experience with our returns process. This is not the standard we aim to provide, and your feedback has been noted.

If you need any help with your return, please contact us with your order details and we’ll be happy to assist.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Excellent shoes.

May 7, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words! We’re delighted to hear you had a great experience with Barker Shoes and that you’re loving your shoes. Your support means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

No Quibble refund

Bought a pair of Barker shoes, they didn’t fit(too tight for my feet).
No quibble refund.
Shoes are manufactured to the highest standard with beautiful materials.
Customer service was first class.
Would recommend.

May 7, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. While we’re sorry the fit wasn’t quite right, we’re delighted you were pleased with the quality of our shoes and the service you received. We truly appreciate your recommendation and hope to welcome you back again soon.

Rated 5 out of 5 stars

Happy Chappy...

The guys, and probably gals, are doing a great job. I've more than a few pairs of boots and shoes from Barker, the quality is great, the price reasonable and service efficient.

May 5, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback and continued support. We’re delighted to hear you’re pleased with the quality, value, and service Barker provides. It’s wonderful to know our boots and shoes continue to meet your expectations.

Rated 1 out of 5 stars

The sizes don’t seem correct bought 2…

The sizes don’t seem correct bought 2 pairs eight and half my son who’s a ten, they fit him.

Bought another pair of 8’s they need to be forced on !!

May 6, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback. We’re sorry to hear about the sizing inconsistency and understand your frustration. Please contact our customer service team, who will be happy to help.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, shoes arrived in timely fashion and feel and loos great.
Love the burgundy colour with the black trim.

May 5, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your lovely feedback. We’re delighted to hear the ordering process was smooth and that your shoes arrived promptly. It’s wonderful to know you’re pleased with both the look and feel of the shoes, and that you love the burgundy colour with the black trim.

Rated 5 out of 5 stars

Barker shoes always the best and most…

Barker shoes always the best and most comfortable shoes I ever buy, as well as more recent purchases I have had 2 pairs of Barker shoes for over 20 years, had them re-soled once, still going strong and still feel and look good

May 6, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your wonderful feedback and loyal support over the years. We’re delighted to hear your Barker shoes have provided such lasting comfort and quality, even after more than 20 years of wear. It’s especially rewarding to know they continue to look and feel great after resoling. We truly appreciate your continued trust in Barker Shoes.

Rated 5 out of 5 stars

First class shoes

First class shoes, my 5th pair

May 6, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your continued support. We’re delighted to hear you’re enjoying your fifth pair of Barker shoes. Your loyalty means a great deal to us.

Rated 5 out of 5 stars

Great shoes

May 6, 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback. We’re delighted to hear you love your Barker shoes and truly appreciate your support.

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